ZipRecruiter

Log In

1

Director Comcast Network Operations Center Jobs in Alaska

Deeptree

Network Technician II

Wasilla, AK · On-site

$25 - $35/hr

This position is part of the Network Operations Center team so candidates must be passionate about ... Successfully perform the planning, directing, reporting, and administrative responsibilities of ...

Alaska-Santos

Network Lead

Anchorage, AK · On-site

... remote operational facility network deployments.Direct IS resources on projects to deliver ... technical expertise in data center, server infrastructure, or enterprise network ...

GCI

Cloud Network Engineer III

Anchorage, AK · On-site

Define, design, implement, and direct the implementation of data center, wide and local area ... Provide and update operational documentation, training, and network drawings. * Support and manage ...

GCI

Cloud Network Engineer II

Anchorage, AK · On-site

Must have a comprehensive understanding of data center and campus IAN networking operations and functions, and be familiar with applicable engineering functions, aspects, applicable codes, and ...

GCI

Cloud Network Engineer III

Anchorage, AK · On-site

Define, design, implement, and direct the implementation of data center, wide and local area ... Provide and update operational documentation, training, and network drawings. * Support and manage ...

GCI

Cloud Network Engineer II

Anchorage, AK · On-site

Must have a comprehensive understanding of data center and campus IAN networking operations and functions, and be familiar with applicable engineering functions, aspects, applicable codes, and ...

GCI

Cloud Network Engineer II

Anchorage, AK · On-site

Must have a comprehensive understanding of data center and campus IAN networking operations and functions, and be familiar with applicable engineering functions, aspects, applicable codes, and ...

GCI

Cloud Network Engineer III

Anchorage, AK · On-site

Define, design, implement, and direct the implementation of data center, wide and local area ... Provide and update operational documentation, training, and network drawings. * Support and manage ...

GCI

Network Engineer I (Future Opening)

Anchorage, AK · On-site

Provides detailed reports on network operational status, and milestones related to project ... Own and manage priorities and individual tasks without direct supervision. Take initiative and seek ...

GCI

Network Engineer I (Future Opening)

Anchorage, AK · On-site

Provides detailed reports on network operational status, and milestones related to project ... Own and manage priorities and individual tasks without direct supervision. Take initiative and seek ...

next page

Showing results 1-20

All JobsComcast Network Operations Center JobsDirector Comcast Network Operations Center JobsDirector Comcast Network Operations Center Jobs in Alaska

Director Comcast Network Operations Center information

What does a director Comcast Network Operations Center do?

A Director of Comcast Network Operations Center (NOC) oversees the daily operations and management of the center, which monitors and maintains Comcast’s network infrastructure. This role involves leading teams that troubleshoot network issues, ensuring network reliability, and coordinating rapid responses to outages or technical problems. The Director also develops strategies to improve network performance, collaborates with other departments, and ensures compliance with industry regulations and company policies. Strong leadership, technical expertise, and crisis management skills are essential for this position.

What are the key skills and qualifications needed to thrive as a director Comcast Network Operations Center?

To excel as a Director Comcast Network Operations Center, you need deep expertise in network management, operational leadership, and a relevant bachelor's degree, often in engineering or information technology. Familiarity with network monitoring tools (such as SolarWinds or Nagios), incident management platforms, and ITIL or similar certifications is highly valued. Exceptional problem-solving, crisis management, and strong communication skills help lead teams and coordinate responses under pressure. These competencies ensure reliable network performance, rapid issue resolution, and effective leadership in a mission-critical environment.

What are some of the main challenges faced by a director Comcast Network Operations Center, and how can they be addressed?

Directors in a Comcast Network Operations Center often face challenges such as managing large, diverse teams, ensuring high network uptime, and responding promptly to outages or technical issues. Balancing operational efficiency while implementing new technologies can also be demanding. These challenges can be addressed by fostering strong communication across departments, investing in staff training, implementing robust monitoring tools, and staying current with industry best practices. Collaboration with engineering, technical support, and customer service teams is essential to maintain service quality and drive continuous improvement.

What is the difference between Director Comcast Network Operations Center vs Network Operations Manager?

AspectDirector Comcast Network Operations CenterNetwork Operations Manager
CredentialsTypically requires extensive experience in network management, certifications like CCNP or CCIE, and leadership skillsUsually requires network certifications such as CCNA or CCNP, with several years of operational experience
Work EnvironmentOversees large-scale network operations, strategic planning, and high-level decision-making in a corporate settingManages daily network operations, troubleshooting, and team coordination within a network operations team
Employer & Industry UsageCommonly employed by large telecom companies like Comcast, focusing on network infrastructure and service deliveryFound in similar telecom or ISP companies, focusing on operational management of network services

The main difference is that the Director Comcast Network Operations Center holds a higher leadership role with strategic responsibilities, while the Network Operations Manager focuses on daily operational management and team oversight within the network environment.

What job categories do people searching Director Comcast Network Operations Center jobs in Alaska look for?

The top searched job categories for Director Comcast Network Operations Center jobs in Alaska are:

What cities in Alaska are hiring for Director Comcast Network Operations Center jobs?

Cities in Alaska with the most Director Comcast Network Operations Center job openings:

Director Comcast Network Operations Center jobs near you

Network Operations Center (NOC) Technician - NANA Net - Kotzebue, AK

NANA Regional Corporation

Kotzebue, AK • On-site

Other

Posted 12 days ago

Job description


The NOC Technician is the first line of defense in monitoring network performance, responding to alerts, and addressing customer issues. Operating 24/7, this role ensures the integrity and stability of the ISP's backbone and last-mile fiber services. The NOC Technician also provides help desk support to end users (ISP customers), assisting them with connectivity issues, basic troubleshooting steps, and escalating complex issues to higher-tier support as necessary.
Responsibilities
  • Network Monitoring and Alert Response:
  • Continuously monitor network performance and health using SolarWinds, SNMP traps, Syslog data, and vendor-specific tools from Ciena and Calix.
  • Acknowledge and respond to alarms, alerts, and performance degradation indicators promptly, following standard operating procedures for resolution or escalation.
  • Issue Troubleshooting (Tier 1):
  • Perform basic triage of network-related issues, including connectivity, latency, and authentication problems.
  • Escalate complex or persistent issues to Tier 2 or Tier 3 engineers as required.
  • Customer Help Desk Support:
  • Address inbound calls, chats, or tickets from ISP customers experiencing service issues, guiding them through basic troubleshooting steps.
  • Document all customer interactions and solutions provided, ensuring a positive support experience.
  • Documentation and Reporting:
  • Maintain updated shift logs, ticketing records, and incident reports for all network events and customer interactions.
  • Provide feedback to the engineering team regarding recurring issues or observed patterns to facilitate improvements.
  • Compliance and Security:
  • Adhere to established security policies, including proper use of RADIUS and MFA tools for network access.
  • Ensure sensitive customer and network information is handled in accordance with company guidelines.
  • Must be able and willing to work on call during nights, weekends, and holidays.
  • This position has no supervisory responsibilities.
  • Must be able to perform other duties as assigned.

Qualifications
High school diploma or equivalent required.
Associate's degree or relevant certifications (e.g., CompTIA A+, Network+) preferred.
Minimum 1-2 years of experience in a help desk, NOC, or similar technical support role.
Basic understanding of IP networking, DNS, DHCP, and internet connectivity fundamentals.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Willingness to work in a 24/7 environment, including nights, weekends, and holidays as required.
Working Conditions and Physical Requirements
Weather: Indoors - environmentally controlled; requires most or all work to be done inside. While performing the duties of this job, the employee is occasionally exposed to severe weather conditions.
Noise level: The noise level in the work environment is usually moderate.
Description of environment: Office building with standard office environment. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock.
Physical requirements: Employee is required to frequently lift and/or move up to 50 lbs and occasionally lift and/or move up to 100 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.
Travel: Yes. Must be willing and able to travel, as required, to job sites which may include the use of small planes and boats.

Apply