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Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.
At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, clinical, advisory, and revenue cycle management offerings to help make health care work better for everyone.
UnitedHealth offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the customers we are privileged to serve and their communities.
The Sr. Director, Clinical Solutions serves as an acting COO to the Clin-tech Market President/General Manager and executes on strategic plans to achieve above-market growth and profitability in delivering Clinical solutions to our customers. The Sr. Director, Clinical Solutions owns specific market-based initiatives, develops plans to deliver on overall market MBOs, and acts as a point of escalation across the market, ultimately driving profitable growth and deployment of the overall Clinical portfolio across the market. Where appropriate, the Sr. Director, Clinical Solutions will work with internal (matrixed and within the business unit) leaders at an executive level across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.
The Sr. Director, Clinical Solutions will develop detailed plans and drive ongoing updates to these plans; supporting a market covering $250M+ in annual revenue. You will partner with and lead the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.
Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a broad matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group.
This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The market enablement leader will have strong critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• P&L leadership for the clinical market in support of the Clin-tech Market President/General Manager
• Strategic market-based projects and initiatives as identified within the market, examples include:
  • Detailed planning and ongoing updates to these plans in support of the clinical market covering $250M+ in annual revenue
  • Refine capital investment plans in collaboration with product and operations leaders, ongoing engagement on outcomes of capital achievement plans
  • Develop and engage across all market teams on MBO target setting, path to achieve, and hold the market accountable to achieve
• Identify market opportunities and engage with executive leadership to act on these opportunities - deep understanding of players, trends, competitors/vendors in seat for key offerings across the market
• Acting COO for the clinical market, serving as a point of escalation for the market teams with internal executive leaders (GL 32+/SLT) across operations, product, growth office, tech, and marketing areas of the organization
• Build relationships, drive day-to-day activities across the Market teams to identify and resolve risks/opportunities in client management and growth strategy, talent/resourcing gaps, operational improvement gaps and opportunities
• Proactively identify opportunities for 'standard operating procedure' development both within and across Markets to ensure consistency and efficiency in Market roles/structure
• Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client's business
• Drive business rhythm, tracking growth, performance, and team activities
• Engage across the market teams to cross-share client issues, growth opportunities including product bundling, and build initiatives list to increase overall performance of the clinical market team
• Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
• Foster a success-oriented, accountable environment within the company
• Effectively represent Our United Culture and demonstrates UHG values internally and externally

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 10+ years in some combination of sales and/or account management and/or product and/or consulting and/or P&L management leadership roles
• 5+ years of experience and expertise in healthcare, particularly with clinicians, providers and provider networks
• 5+ years of experience working with clients; building client relationships, issue management and resolution, client communication
• 5+ years of demonstrated success in leading and managing within a matrix environment - driving accountability and influencing within direct and indirect/matrixed spheres of control
• 3+ years of P&L leadership experience
• 3+ years of demonstrated experience with, process improvement and methodology development

Preferred Qualifications:

• Experience leading and/or supporting clinical programs
• Experience supporting Optum Markets (Providers, Employers, Payers, Federal/State government, Emerging Markets)
• Experience working across UHG, Optum and/or UHC lines of businesses
• Direct experience working with product and technology teams
• Experience across Analytics, Care Continuum Delivery, ITO, AI and Revenue Cycle services for Providers
• Experience in human capital/people management, budgeting, project management, operations and strategy
• Proven application of change management methodologies
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Exceptional communication, critical thinking, leadership and organizational skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.