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Director Client Strategy Jobs in Chicago, IL (NOW HIRING)

Kantar Group

Director, Client Service

Chicago, IL · On-site

Director, Marketing Science (Media Team) Location(s) (Hybrid): New York, Chicago, Norwalk, Atlanta ... Work closely with media strategy, activation, analytics, and client teams to ensure measurement is ...

Kantar

Director, Client Service

Chicago, IL · On-site

Director, Marketing Science (Media Team) Location(s) (Hybrid): New York, Chicago, Norwalk, Atlanta ... Work closely with media strategy, activation, analytics, and client teams to ensure measurement is ...

Kantar

Senior Director, Client Service

Chicago, IL · Hybrid

Senior Director, Media Client Service Job Location: Hybrid- Atlanta, GA, Boston, MA, Chicago, IL ... Serve as a strategic advisor tosenior andexecutive stakeholders,influencing media investment ...

Omnicom

Account Director, Client Experience

Chicago, IL · On-site

$95K - $125K/yr

Our success is built on a deep commitment to client service and to our people. We embrace ... The ideal candidate is a seasoned media strategist who understands the complexity of today ...

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Showing results 21-40

All JobsClient Strategy JobsDirector Client Strategy JobsDirector Client Strategy Jobs in Chicago, IL

Director Client Strategy information

See Chicago, IL salary details

$105.1K

$143.3K

$250.3K

How much do director client strategy jobs pay per year?

As of Aug 9, 2026, the average yearly pay for director client strategy in Chicago, IL is $143,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,000.00 and $149,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director client strategy?

To excel as a Director Client Strategy, you need expertise in client relationship management, strategic planning, and a proven track record in business development, often supported by a relevant degree and experience in marketing or consulting. Familiarity with CRM platforms, data analytics tools, and project management systems is typically required. Outstanding leadership, communication, and problem-solving skills help build trust with clients and guide teams effectively. These abilities are crucial for driving client success, fostering long-term partnerships, and delivering on business objectives.

How does a director client strategy typically collaborate with other departments to drive client success?

A Director of Client Strategy works closely with teams across the organization, such as sales, account management, creative, and analytics, to develop and execute comprehensive strategies tailored to each client's goals. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on project deliverables, timelines, and key performance indicators. This collaborative approach not only helps address client needs holistically but also fosters innovation and ensures the agency delivers consistent value. Strong communication and leadership skills are vital, as the Director often acts as the main point of contact between clients and internal teams.

What is the difference between Director Client Strategy vs Client Services Manager?

AspectDirector Client StrategyClient Services Manager
Primary FocusDeveloping long-term client strategies and growth initiativesManaging day-to-day client relationships and service delivery
ResponsibilitiesStrategic planning, high-level client engagement, business developmentClient support, issue resolution, account management
Required CredentialsBachelor's degree, experience in strategy, marketing, or salesBachelor's degree, experience in client management or customer service
Work EnvironmentCorporate offices, strategic meetings, cross-department collaborationClient sites, customer support centers, internal teams

The main difference is that the Director Client Strategy focuses on creating and executing long-term client growth plans, while the Client Services Manager handles daily client interactions and service issues. Both roles require strong communication skills and industry knowledge, but the Director role is more strategic and high-level.

What does a director client strategy do?

A Director of Client Strategy is responsible for developing and overseeing strategic plans that help clients achieve their business objectives. They work closely with clients to understand their needs, identify opportunities for growth, and recommend solutions that align with both the client's goals and the company's offerings. This role often involves leading a team, managing key client relationships, and ensuring the delivery of high-quality, data-driven strategies. The Director of Client Strategy also collaborates with internal teams such as sales, marketing, and product development to ensure client satisfaction and retention.
What are the most commonly searched types of Client Strategy jobs in Chicago, IL? The most popular types of Client Strategy jobs in Chicago, IL are:
What are popular job titles related to Director Client Strategy jobs in Chicago, IL? For Director Client Strategy jobs in Chicago, IL, the most frequently searched job titles are:
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Director Client Strategy jobs near you

Senior Director, Client Support

Capital One

Riverwoods, IL • On-site

Full-time

Re-posted 12 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks

Job description

Senior Director, Client Support

The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct-acquiring relationships, you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

Key Responsibilities:

  • Serve as a core member of the United States & Canadian Markets Operations Leadership Team

  • Lead and manage the strategic priorities for our most critical operations vendors

  • Deliver operational readiness, improve our operating model and enhance partner support

  • Establish and sustain a well managed operating environment and deliver impactful results

Basic Qualifications:

  • HS Diploma, GED or equivalent certification

  • At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry

  • At least 7 years of people leadership and performance management experience

Preferred Qualifications:

  • Bachelor's or Master's Degree

  • Proven track record within a Tier 1 Network or a major Merchant Acquirer

  • 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry

  • 9+ years of people leadership and performance management experience

  • Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships

  • Experience spearheading operating model transformations and scaling organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $238,700 - $272,400 for Senior Director Client Support


Richmond, VA: $217,000 - $247,700 for Senior Director Client Support


Chicago, IL: $217,000 - $247,700 for Senior Director Client Support


Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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