Tamuning, GU · On-site
$200K - $275K/yr
... and directing work; appraising performance; rewarding and disciplining employees;and resolving ... Works cooperatively and proactively to maintain client relations. * Monitors schedule with Project ...
Tamuning, GU · On-site
$200K - $275K/yr
... and directing work; appraising performance; rewarding and disciplining employees;and resolving ... Works cooperatively and proactively to maintain client relations. * Monitors schedule with Project ...
Tamuning, GU · On-site
$200K - $275K/yr
... and directing work; appraising performance; rewarding and disciplining employees;and resolving ... Works cooperatively and proactively to maintain client relations. * Monitors schedule with Project ...
Tamuning, GU · On-site
$200K - $275K/yr
... and directing work; appraising performance; rewarding and disciplining employees;and resolving ... Works cooperatively and proactively to maintain client relations. * Monitors schedule with Project ...
Hagatna, GU · On-site
Direct and coordinate work of single or multidiscipline teams throughout the project's lifecycle ... Establish and maintain client relations, and be involved with marketing, contractual, design and ...
Hagatna, GU · On-site
Direct and coordinate work of single or multidiscipline teams throughout the project's lifecycle ... Establish and maintain client relations, and be involved with marketing, contractual, design and ...
Tamuning, GU · On-site
... direct sales experience or equivalent work experience. Avg. historic production level of $400,000 ... Delivers recommendations on suitability in a fiduciary capacity based on the client's individual ...
Tamuning, GU · On-site
... direct sales experience or equivalent work experience. Avg. historic production level of $400,000 ... Delivers recommendations on suitability in a fiduciary capacity based on the client's individual ...
To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.
Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.
A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.
$200K - $275K/yr
Full-time
Re-posted 17 days ago
Expected salary range for this position is $200000 - $275000 depending upon experience.
***Applicants must be eligible to work in the United States without visa sponsorship now or in the future***
Black Construction, a Tutor Perini Company, is seekinga Superintendentto join our officeinGuam.
About Black Construction:
Black Construction Corporation has a proud reputation as one of the largest and most experienced construction companies in the Western Pacific, with a long history of executing projects encompassing civil, mechanical, electrical, structural, architectural and multi-disciplined engineering.
We're experts in regions - including Guam, the CNMI, Micronesia and the Philippines - where the climatic conditions increase the rigors of construction. We address these challenges with hard-earned experience and battle-tested best practices, executing projects successfully and on time. Clients benefit from our keen ability to manage and resource every aspect of a project in-house, from earthworks to advanced telecommunication installations.
Our customer relationships and significant level of repeat and referral business are indicative of how we execute for our clients. With our affiliates - E.E. Black Ltd and Black Micro Corporation - we work every day to earn the slogan, on track with Black.
Extraordinary Projects need Exceptional Talent! ON TRACK WITH BLACK
DESCRIPTION:
AsaSuperintendentat Black Construction, reporting to the Project Manager, you will have the opportunity to:Coordinateand manage field operations forassignedprojects with a commitment to quality and safe construction processes. This includes managing the use of material and workforce personnel on the jobsite to obtain client satisfaction and company profit. Supervisory responsibilitiesinclude butare not limited to training and mentoring employees; planning, assigning,delegating,and directing work; appraising performance; rewarding and disciplining employees;and resolving employee issues.
Responsible for inspiring all field personnel to perform at the highest level possible.
Oversees field operations, including supervising and managing personnel and subcontractors.
Manages and monitors construction activity to maintain compliance with contract specifications, company quality, and safety standards.
Generates requisitions, purchase orders, tool acquisitions, inventory, returns, and equipment rentals.
Supervises and monitors the performance of Assistant Superintendents.
Interfaces with Project Manager to settle any personnel disputes that may arise.
Works cooperatively and proactively to maintain client relations.
Monitors schedule with Project Manager and Project Engineers and Project Scheduler,supports all layoffs, assigns daily work activities to field personnel.
Reviews and Approves weekly craft timesheets.
Prepares, reviews, and initials Daily Construction Reports.
Participates in or chairs weekly subcontractor coordination meetings and verifies minutes.
Reviews and verifies weekly quantities for the percentage of work in place or completed.
Participates in weekly coordination meetings with architect and owners.
Leads schedule meetings, weekly coordination meetings, and all safety meetings.
Chairs the finish subcontractor coordination meetings.
Oversees the maintenance of jobsite security.
Coordinates special inspections as required.
Coordinates and manages all permits/inspections.
Knows thoroughly all active subcontractor agreements.
Has detailed knowledge of client expectations with respect to what is contained Ensures company and project specific compliance with safety plan.
REQUIREMENTS:
Eight (8) or more years of construction experience demonstrating successful progression of increasing responsibility.
Experience as a superintendent on civil or commercial projects of $20M or more.
Reporting experience for WIP, material and labor costs, and change
Excellent written and verbal communication skills.
Experience with HCSS, Procore and Primavera P6, and MS Excel or similar software.
Experience on Federal or municipal projects is preferred.
OUR MISSION
We build critical infrastructure that creates a better world.
OUR VISION
We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.
Black Construction builds extraordinary projects, and we need exceptional talent. Join us and together we will build the future.
Equal Opportunity Employer
