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Director Client Relations Jobs in Georgia (NOW HIRING)

BELAY - Corporate

Client Relations Manager

Atlanta, GA · On-site +1

Job title Client Relations Manager Department Client Relations Reports to Director of Client Relations Classification Full-Time / Exempt Work Location Remote (50-miles within Atlanta, GA) Travel ...

Miller Zell

Director Client Solutions POS

Atlanta, GA · On-site

The Director, Client Solutions, is responsible for developing innovative retail marketing solutions ... and client relations * Must have experience in the retail or retail design industry * Excellent ...

Pwc

Oracle HCM Director

Atlanta, GA · On-site

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

Transportation Insight

Logistics Manager

Atlanta, GA · On-site

Support the Strategic Account Manager or Director - Client Services in the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation ...

Kada

PR Account Director

Atlanta, GA · On-site

PR Account Director This role will be located in the Atlanta area, but will consider candidates in ... day client contact and main responder to emails and calls from clients Stays up to date on PR ...

AECOM

Army Client Account Director

Atlanta, GA · On-site +1

... Director. Due to the nature of this role, the location is flexible and can be based in any major or ... The CAM will be responsible for client relations, market analysis, strategy development ...

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Director Client Relations information

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$44.3K

$123.4K

$208.6K

How much do director client relations jobs pay per year?

As of Aug 2, 2026, the average yearly pay for director client relations in Georgia is $123,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $164,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Director Client Relations position, and why are they important?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by Directors of Client Relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What is a Director Client Relations job?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the most commonly searched types of Client Relations jobs in Georgia? The most popular types of Client Relations jobs in Georgia are:
What are popular job titles related to Director Client Relations jobs in Georgia? For Director Client Relations jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Director Client Relations jobs in Georgia look for? The top searched job categories for Director Client Relations jobs in Georgia are:
What cities in Georgia are hiring for Director Client Relations jobs? Cities in Georgia with the most Director Client Relations job openings:
Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $123,376 per year, or $59.3 per hour.

Director of Client Relations

Northwestern Mutual

Atlanta, GA • Hybrid

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

162nd of 301 rated insurance

Job description

Overview

The responsibility of the Director of Client Relations is to be an entrepreneurial leader running the Network Office's Client Relations Center (CRC) as a business unit. The Director of Client Relations has responsibility of ensuring that the financial security needs of the unassigned client base and digital leads are met. The Director of Client Relations coaches, educates, and supports a team of Financial Advisors who reconnect with unassigned clients to build financial security through planning, service, and sales.


Responsibilities

Business Strategy

  • Defines and executes a CRC business strategy that aligns with the Network Office's vision, objectives, and goals
  • Creates annual CRC plan to execute the strategy
  • Drives revenue and manages expenses for the CRC department
  • Defines the ongoing skills, activity, and production expectations for Financial Advisors working with the CRC client base
  • Evaluates partnership opportunities and any applicable engagement modifications for District Offices' participation
  • Develops the Callaway Black Group customer service model for the CRC team and participatingFinancial Advisors
  • Evaluate in partnership with the Director of Operations the infrastructure needs of the CRC department including Financial Advisor participants, Network Office Staff, and technology programs

Business Operations

  • Oversees the activity of the Financial Advisors in the CRC department
  • Sets and communicates the CRCdepartment expectations on an annual basis
  • Determines the criteria for participation on the team
  • Defines training needs and partners with experts within the Network Office and Home Office to execute the training
  • Sets annual CRC goals aligned with the Network Office, leveraging and supportingprograms as a part of planning and technology adoption
  • Conducts monthly accountability meetings with participating Financial Advisors
  • Conducts quarterly CRC department meetings with participating Financial Advisors in support of the skills, activity, and production expectations
  • Oversees the CRC Coordinator, assigning work, offering support and guidance, and holding accountable

Client Management

  • Maintains unassigned client data
  • Provides support for client transitions due to planned or unplanned Financial Advisortransitions
  • Handles incoming service requests relating to all Northwestern Mutual products in accordancetothe defined service model
  • Responds to regulatory requirements as appropriate

Lead Generation

  • Develop systems to provide client touches to unassigned clients focused on reconnecting and establishing relationships
  • Identify clients to share with participating Financial Representatives
  • Manage the Digital Leads Program in partnership with the Home Office


Qualifications

  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Georgia Life & Health Insurance License or ability to attain prior to start date
  • SIE, Series 6 or 7, Series 63, and Georgia Variable Insurance License highly preferred
  • 2+ years experience with Northwestern Mutual in a client-facing role highly preferred
  • Experience with program design and management preferred
  • 3+ years of client service experience
  • Track record of leading, managing, and developing others well
  • Proven ability to navigate client complaints with empathy while pursuing resolution
  • Strong communication skills required with the ability to build rapport and influence others
  • Must align with company's values: Excellence, Integrity, Commitment, Courage, and Fun


Compensation

  • Base salary: $60,000 - $70,000+, based on experience
  • Bonus opportunities up to 10%+ of total compensation
  • Medical, Dental, and Vision insurance
  • HSA with employer contributions
  • 401k with match
  • Short Term Disability, Long Term Disability, and Life Insurance

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Northwestern Mutual logo

About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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