Director Client Management Jobs in Michigan (NOW HIRING)

Job Description:

Title: Client Manager, Customer Success

Location: Remote - Michigan

Reports to: Managing Director, Customer Success

The Role:

As aClient Managerin theOEM Customer Success organization, you will act as adata analystlead and trusted advisor forone of our clients, working with one of our most complex and valuable datasets. You will serve as a subject matter expertwith JD Power's proprietary U.S. Automotive Configurationand Retail Transactiondatatocreate valueat our clients and driveclientretention. This role is part ofa team oftheworld-classautomotiveanalysts, offering opportunities to consult with industry leaders and support decisionsimpactingmillions of dollars in OEM profitability.This role will be heavily relied uponto enable business development growth through the creation of effective case studies highlighting the value that J.D. Power's data and services deliver.

The Impact You will Have in this Role: This role offers significant exposure to all levelsat ourOEMclients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics.

What You'll Be Doing in this Role:

• Data Analysis & Insights:Leverageintellectual curiosity andcutting-edgeBI tools (i.e.Tableau,PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
• Client Management: Serve as the customer success analyst for our key clients, build trusted advisorrelationshipsand ensurethey canleverageJ.D. Power's data to gain high-value insights. Proactivelyidentifysolutions to support the sales and business development organization.
• Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
• Communication and Influence: Lead discussions withJ.D. Power usersat OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power's data and services.

Qualifications of this Role:

• 3-6 years of experience inautomotive retail sales or reporting roles,consulting, corporate strategy, finance, or analytics
• Experience working with Automotive OEM quality organizations, manufacturing, orlogisticsa plus.
• Significant experiencewith Excel and PowerPoint isrequired.
• Experience using BIand Analyticsplatforms likePalantir,Tableau,PowerBI, or ThoughtSpotis desirable.
• Experience with executive-level presentations and public speaking.
• General interest and understanding of trends in the automotive industryis desirable.

This position has a starting salary range of $126,000- $130,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values
We POWER Our Customer's Success
We are Innovative, Collaborative and Grounded and in Data

We Make Things Easy

We Get It Done
We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you requireaccommodationsduring the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power's behalf, including also transfers to servers and databases outside the country where you provided JD Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.