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Director Claims Operations Jobs in Arizona (NOW HIRING)

Amwins

Self-Funded Director, Claims

Scottsdale, AZ · On-site

  • PTO

The Director of Claims reports directly to the Vice President of Claims and is responsible for providing operational and strategic leadership to the Amwins Self-Funded Claims Department. This role ...

Amwins

Self-Funded Director, Claims

Phoenix, AZ

The Director of Claims reports directly to the Vice President of Claims and is responsible for providing operational and strategic leadership to the Amwins Self-Funded Claims Department. This role ...

DoorDash

Manager, Insurance Claims Operations

Tempe, AZ · On-site

As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial ... without direct authority. * Strong analytical skills, using data to build scalable governance ...

Amwins

Medical Claims Manager

Mesa, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Medical Claims Manager

Phoenix, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Medical Claims Manager

Peoria, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Medical Claims Manager

Scottsdale, AZ · On-site

  • PTO

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Medical Claims Manager

Tempe, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Medical Claims Manager

Glendale, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Self-Funded Claims Manager

Glendale, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Self-Funded Claims Manager

Scottsdale, AZ · On-site

  • PTO

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Self-Funded Claims Manager

Scottsdale, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

Amwins

Self-Funded Claims Manager

Phoenix, AZ · Hybrid

Supports the development and implementation of policies, procedures, and process improvements that strengthen Claims operations. * Service Delivery: Collaborates with the Director of Claims to ...

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All JobsClaims Operations JobsDirector Claims Operations JobsDirector Claims Operations Jobs in Arizona

Director Claims Operations information

See Arizona salary details

$31.7K

$100.3K

$167.3K

How much do director claims operations jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director claims operations in Arizona is $100,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $126,300.00 per year, depending on experience, location, and employer.

What does a director claims operations do?

A Director of Claims Operations oversees the end-to-end claims process, ensuring efficiency, accuracy, and compliance with regulations. They develop and implement strategies to improve claims handling, manage team performance, and optimize workflow processes. Additionally, they collaborate with other departments to enhance customer service and minimize risk exposure. This role requires strong leadership, analytical skills, and knowledge of industry best practices.

What are the typical team dynamics and collaboration responsibilities for a director claims operations?

As a Director Claims Operations, you’ll lead cross-functional teams of claims managers, adjusters, and support staff, often working closely with underwriters, legal, and compliance departments. Collaboration is key, as you’ll facilitate communication between departments to streamline claims handling, resolve complex cases, and implement process improvements. Directors frequently mentor team leaders, coordinate training efforts, and contribute to strategic initiatives that impact the overall claims workflow. This role offers the opportunity to influence company-wide insurance practices and can serve as a stepping stone to higher executive leadership positions within the organization.

What are the key skills and qualifications needed to thrive in the director claims operations position, and why are they important?

Success as a Director Claims Operations requires strong leadership, in-depth knowledge of insurance claims processes, and a bachelor’s degree (often in business, insurance, or a related field), with many employers preferring advanced degrees or significant industry experience. Familiarity with claims management systems, data analysis tools, and regulatory compliance software, as well as certifications like AIC (Associate in Claims), are highly valued. Exceptional organizational, problem-solving, and interpersonal skills are critical for effectively managing teams and fostering cross-departmental collaboration. These competencies enable operational efficiency, ensure regulatory compliance, and help drive both customer satisfaction and financial performance within the organization.

What are the most commonly searched types of Claims Operations jobs in Arizona?

The most popular types of Claims Operations jobs in Arizona are:

What are popular job titles related to Director Claims Operations jobs in Arizona?

For Director Claims Operations jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Claims Operations jobs in Arizona look for?

The top searched job categories for Director Claims Operations jobs in Arizona are:

What cities in Arizona are hiring for Director Claims Operations jobs?

Cities in Arizona with the most Director Claims Operations job openings:

Director Claims Operations jobs near you
Infographic showing various Director Claims Operations job openings in Arizona as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $100,346 per year, or $48.2 per hour.

Self-Funded Director, Claims

Amwins

Scottsdale, AZ • On-site

Full-time

PTO

Posted 17 days ago

Amwins rating

7.8

Company rating: 7.8 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

194th of 310 rated insurance

Job description

Join Our Team as a Director of Claims at Amwins Self-Funded!
The Director of Claims reports directly to the Vice President of Claims and is responsible for providing operational and strategic leadership to the Amwins Self-Funded Claims Department. This role drives service excellence, staff development, and continuous improvement across assigned Claims divisions. This is an in-office position with the option to work from home up to two days per week after an initial training period.
Why Choose Amwins?
At Amwins, we value our team members and offer a range of benefits to enhance your work experience:
  • Flexibility: Lead in a hybrid environment that supports strategic focus, collaboration, and the flexibility needed to support balance.
  • Comprehensive Rewards: Receive a competitive benefits package from day one, including generous Paid Time Off (PTO), paid holidays, and programs designed to support your well-being and long-term success.
  • Continuous Leadership Growth: Advance your expertise in a collaborative, education-focused environment that values innovation, knowledge sharing, and leadership development.
  • Performance-Based Incentives: Participate in an annual bonus program that recognizes leadership impact, achievement of key business objectives, and contributions to the company's continued success.

Learn more about us at amwins.com/benefits.
Responsibilities:
  • Client & Partner Engagement: Drive exceptional client service and service-level agreement performance while strengthening relationships with internal teams, senior leadership, carriers, brokers, consultants, and administrators. Represent Claims in key forums with clear, actionable updates on performance, initiatives, and industry trends, as requested.
  • Strategic & Operational Leadership: Partner with senior leadership to set priorities, performance targets, and strategies that advance growth, profitability, service quality, and scalable claims operations. Execute process, policy, and technology improvements that strengthen consistency across the department.
  • People Leadership & Development: Lead, coach, and develop Claims Managers, Claims Leads, and Analysts to build capability, strengthen performance, and support career growth. Oversee training, performance management, talent decisions, and QA alignment to ensure effective execution.
  • Operational Oversight & Performance Management: Oversee assigned Claims teams to ensure productivity, quality, inventory, staffing, and service performance meet expectations. Use metrics, reporting, and workload insights to improve efficiency, accuracy, compliance, and client satisfaction.
  • Subject Matter Expertise (SME) & Department Representation: Serve as a trusted SME on complex claims, emerging regulations, escalations, and department processes. Provide technical guidance and represent Claims in meetings, trainings, and cross-functional initiatives that improve workflows and strengthen best practices.
  • Quality, Compliance & Continuous Improvement: Lead quality, compliance, and continuous improvement efforts that protect service standards, PHI, and regulatory requirements. Translate performance trends into corrective actions that strengthen consistency, mitigate risk, and improve departmental outcomes.
  • Other Duties: Support additional duties and projects as business needs evolve.

Qualifications include:
  • Leadership Experience: 7+ years of progressive responsibility in a leadership role, managing direct and indirect reports, with demonstrated experience coaching and developing managers or large teams required.
  • Industry Experience: 10+ years of experience in Group Benefits Claims; Stop Loss experience strongly preferred.
  • Industry Knowledge: Strong understanding of Stop Loss policy terms, claims handling best practices and applicable regulations (e.g., HIPPA, PHI, COBRA, ACA). Proven experience managing complex claims portfolios, including high-dollar reimbursement requests and escalated case reviews, preferred.
  • Operational & Process Mindset: Experience improving or maintaining departmental workflows, production standards, and quality measures.
  • Communication & Relationship Building: Strong ability to communicate clearly, collaborate across teams, and build trust with internal and external partners.
  • Education: Bachelor's degree strongly preferred.
  • Tech Proficiency: Strong technical aptitude with experience working within all Microsoft Office programs (Excel, Outlook, SharePoint, Teams etc.) and data reporting tools.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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