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Director Call Center Technology Jobs (NOW HIRING)

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... technology. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub ...

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...

Pharmacy Call Center Tech

Philadelphia, PA

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...

CALL CENTER TECH SUPPORT

Langley, WA

$41K - $51K/yr

Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our ...

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ... Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes ...

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of ... Strong understanding of and experience implementing AI strategies and automation technologies to ...

Showing results 21-40

Director Call Center Technology information

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$44K

$103K

$160K

How much do director call center technology jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director call center technology in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Director Call Center Technology jobs?

Cities with the most Director Call Center Technology job openings:

What states have the most Director Call Center Technology jobs?

States with the most job openings for Director Call Center Technology jobs include:

What are popular job titles related to Director Call Center Technology jobs?

For Director Call Center Technology jobs, the most frequently searched job titles are:

Contact Centre & Call Centre Professionals

Remote

Hire Resolve USA
Recruiting and Staffing Services • 51 - 200 employees

Other

Posted 5 days ago


Job description

Call Centre Professional Opportunity

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures