... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... technology. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub ...
Quick apply
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... technology. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Position : Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 ... AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Position : Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 ... AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the ...
... Director-level positions). Key Responsibilities: * Lead and optimise day-to-day contact centre ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
... Director-level positions). Key Responsibilities: * Lead and optimise day-to-day contact centre ... Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools ...
Pharmacy Call Center Tech
$17 - $21/hr
Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities ... direct contact. * Provides timely response to patients' inquiries by telephone and/or email in an ...
Pharmacy Call Center Tech
$17 - $21/hr
Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities ... direct contact. * Provides timely response to patients' inquiries by telephone and/or email in an ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... technology. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub ...
Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... technology. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
Pharmacy Call Center Tech
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
Pharmacy Call Center Tech
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
Pharmacy Call Center Tech
Philadelphia, PA · On-site
$18.50 - $22.75/hr
Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task ... Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call ...
CALL CENTER TECH SUPPORT
$41K - $51K/yr
Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our ...
Quick apply
CALL CENTER TECH SUPPORT
$41K - $51K/yr
Join our dynamic team at Whidbey Telecom as a Call Center Tech Support Specialist in Langley, WA. We seek dedicated, customer-oriented individuals to provide exceptional technical support for our ...
Director of Call Center Operations
Orem, UT · On-site
$110K - $125K/yr
Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ... Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes ...
Director of Call Center Operations
Orem, UT · On-site
$110K - $125K/yr
Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ... Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes ...
CALL CENTER TECH SPECIALIST
Oklahoma City, OK · On-site
$76K - $77K/yr
A minimum of 1 year of previous customer service/call center experience is required. * Fluent in Spanish is a plus * Working knowledge of consumer electronics. * Ability to use Microsoft Excel.
CALL CENTER TECH SPECIALIST
Oklahoma City, OK · On-site
$76K - $77K/yr
A minimum of 1 year of previous customer service/call center experience is required. * Fluent in Spanish is a plus * Working knowledge of consumer electronics. * Ability to use Microsoft Excel.
CALL CENTER TECH SPECIALIST
Oklahoma City, OK · On-site
$76K - $77K/yr
A minimum of 1 year of previous customer service/call center experience is required. * Fluent in Spanish is a plus * Working knowledge of consumer electronics. * Ability to use Microsoft Excel.
CALL CENTER TECH SPECIALIST
Oklahoma City, OK · On-site
$76K - $77K/yr
A minimum of 1 year of previous customer service/call center experience is required. * Fluent in Spanish is a plus * Working knowledge of consumer electronics. * Ability to use Microsoft Excel.
Call Center Director
Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of ... Strong understanding of and experience implementing AI strategies and automation technologies to ...
Quick apply
Call Center Director
Vernon Hills, IL · On-site
$150K - $170K/yr
The Director of Call Center Operations will be responsible for overseeing the daily operations of ... Strong understanding of and experience implementing AI strategies and automation technologies to ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
... directing the implementation of one or more large-scale Information Systems (IS) Projects as ... Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
... directing the implementation of one or more large-scale Information Systems (IS) Projects as ... Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
... directing the implementation of one or more large-scale Information Systems (IS) Projects as ... Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management ...
Project Manager - Call Center IT
Levittown, NY · On-site
$98K - $116K/yr
... directing the implementation of one or more large-scale Information Systems (IS) Projects as ... Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management ...
... Director-level roles). Key Responsibilities * Lead and optimize day-to-day contact center ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
... Director-level roles). Key Responsibilities * Lead and optimize day-to-day contact center ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Pharmacy Call Center Tech
$18.50 - $22.75/hr
Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and ...
Pharmacy Call Center Tech
$18.50 - $22.75/hr
Under the direct supervision of the Supervisor, Pharmacy Services Call Center, the Pharmacy Call Center Technician is responsible for providing knowledgeable and courteous customer assistance and ...
With a network of clinics across the nation, we deliver innovative technology, compassionate ... About the Role The Call Center Supervisor is an ideal opportunity for those seeking to be an ...
Quick apply
With a network of clinics across the nation, we deliver innovative technology, compassionate ... About the Role The Call Center Supervisor is an ideal opportunity for those seeking to be an ...
... Director-level roles). Key Responsibilities * Lead and optimize day-to-day contact center ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
... Director-level roles). Key Responsibilities * Lead and optimize day-to-day contact center ... Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Director Call Center Technology information
See salary details
$44K - $54.5K
4% of jobs
$54.5K - $65.1K
2% of jobs
$65.1K - $75.6K
0% of jobs
$75.6K - $86.2K
3% of jobs
$90K is the 25th percentile. Wages below this are outliers.
$86.2K - $96.7K
43% of jobs
$96.7K - $107.3K
18% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$107.3K - $117.8K
7% of jobs
$117.8K - $128.4K
11% of jobs
$128.4K - $138.9K
9% of jobs
$138.9K - $149.5K
1% of jobs
$149.5K - $160K
1% of jobs
$44K
$103K
$160K
How much do director call center technology jobs pay per year?
What cities are hiring for Director Call Center Technology jobs?
Cities with the most Director Call Center Technology job openings:
What states have the most Director Call Center Technology jobs?
States with the most job openings for Director Call Center Technology jobs include:
What are popular job titles related to Director Call Center Technology jobs?
For Director Call Center Technology jobs, the most frequently searched job titles are:
Contact Centre & Call Centre Professionals
Remote
Other
Posted 5 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
- Oversee onboarding, training, and knowledge management to maintain consistent service standards
- Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
- Ensure customer handling and data practices align with internal governance and applicable privacy requirements
- Maintain a safe working environment aligned with WHS expectations, policies, and site procedures
About Hire Resolve USA
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
2004