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Director Call Center Supervisor Jobs in Indiana (NOW HIRING)

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

... direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

... direct their calls as necessary. This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient ...

Brightpoint

Head Start Center Supervisor

Fort Wayne, IN · On-site

$28.10 - $28.11/hr

JOB SUMMARY The Head Start Center Supervisor is responsible for managing, organizing, executing, facilitating, and directing the necessary functions of an individual Brightpoint Head Start site. The ...

USIC

Helpdesk Supervisor

Indianapolis, IN

Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities. * Excellent verbal and written communication skills, with the ability to ...

New

USIC

Helpdesk Supervisor

Indianapolis, IN · On-site

Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities. * Excellent verbal and written communication skills, with the ability to ...

New

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Director Call Center Supervisor information

What does a Director Call Center Supervisor do?

A Director Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service standards are met and that staff are performing effectively. They are responsible for managing supervisors and teams, implementing policies, analyzing performance metrics, and developing strategies to improve customer satisfaction and operational efficiency. Additionally, they handle budgeting, staffing, training, and may be involved in technology upgrades or process improvements to optimize the call center’s performance.

How does a Director Call Center Supervisor typically support team development and handle performance challenges within their department?

A Director Call Center Supervisor plays a key role in developing their teams by providing ongoing coaching, implementing training programs, and setting clear performance expectations. They regularly review metrics such as call quality, response times, and customer satisfaction to identify areas for improvement. When performance challenges arise, directors work collaboratively with supervisors to create action plans and may introduce new processes or technologies to boost productivity. They also foster a supportive work environment to help team members grow professionally and feel motivated to achieve departmental goals.

What are the key skills and qualifications needed to thrive as a Director Call Center Supervisor, and why are they important?

To thrive as a Director Call Center Supervisor, you need expertise in call center operations, team leadership, and performance management, typically supported by a bachelor’s degree and substantial supervisory experience. Familiarity with call center software (such as CRM platforms, workforce management, and analytics tools) and relevant certifications like COPC or Six Sigma are often required. Outstanding communication, problem-solving, and motivational skills set top performers apart in this role. These competencies ensure effective team performance, high customer satisfaction, and the achievement of organizational goals in a dynamic environment.

What are the most commonly searched types of Call Center Supervisor jobs in Indiana?

The most popular types of Call Center Supervisor jobs in Indiana are:

Director Call Center Supervisor jobs near you

Call Center Customer Service Representative

ALOIS Solutions

Indianapolis, IN • On-site

$41K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Collections Specialist

Location: Indianapolis, IN 46240

Employment Type: Full-Time, Direct Hire

Work Arrangement: Hybrid – 2 days per week onsite after training

Hours: 40 hours/week

Salary: $41,600 annually + benefits


About the Role

We are seeking a motivated Collections Specialist to join a leading financial services organization. The Collections Specialist will manage assigned delinquent accounts, communicate with customers regarding outstanding balances, discuss payment options, and provide professional customer service while following applicable regulations and company guidelines.


Required Qualifications

  • High school diploma or equivalent required; some college coursework preferred.
  • 0–1+ years of collections, call center, customer service, banking, financial services, or related experience.
  • Experience handling high-volume inbound/outbound calls strongly preferred.
  • Strong negotiation, persuasion, and customer-service skills.
  • Excellent verbal and written communication skills.
  • Ability to handle challenging customer conversations professionally.
  • Strong active listening, problem-solving, and conflict-resolution skills.
  • Detail-oriented with good organizational and time-management abilities.
  • Basic computer skills and ability to work with multiple systems.
  • Experience with CRM/collections software and Microsoft Office preferred.
  • Familiarity with debt collection regulations and compliance requirements is a plus.
  • Must be able to obtain any required collection license upon placement.


Training & Work Schedule

Candidates must be comfortable with onsite training during the initial training period. After training, the position will transition to a hybrid schedule requiring 2 days per week in the Indianapolis office.


After training, employees may be assigned one of the following schedules based on business needs:

  • 8:00 AM – 5:00 PM
  • 10:00 AM – 7:00 PM
  • 12:00 PM – 9:00 PM


Candidates should be flexible regarding shift assignments.


Ideal Candidate

We're particularly interested in candidates with experience in collections, banking, financial services, credit, customer service, or high-volume call center environments who are comfortable speaking with customers about payments and resolving challenging account situations.

Apply