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Director Call Center Supervisor Jobs in Indiana (NOW HIRING)

John Jones Auto Group

Call Center Service/Reception Agent

Salem, IN · On-site

$12.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Call Center Service/Reception Agent serves as the first point of contact for ... This role is responsible for managing incoming calls, directing inquiries, scheduling appointments ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new ...

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All JobsCall Center Supervisor JobsDirector Call Center Supervisor JobsDirector Call Center Supervisor Jobs in Indiana

Director Call Center Supervisor information

What does a Director Call Center Supervisor do?

A Director Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service standards are met and that staff are performing effectively. They are responsible for managing supervisors and teams, implementing policies, analyzing performance metrics, and developing strategies to improve customer satisfaction and operational efficiency. Additionally, they handle budgeting, staffing, training, and may be involved in technology upgrades or process improvements to optimize the call center’s performance.

What are the key skills and qualifications needed to thrive as a Director Call Center Supervisor, and why are they important?

To thrive as a Director Call Center Supervisor, you need expertise in call center operations, team leadership, and performance management, typically supported by a bachelor’s degree and substantial supervisory experience. Familiarity with call center software (such as CRM platforms, workforce management, and analytics tools) and relevant certifications like COPC or Six Sigma are often required. Outstanding communication, problem-solving, and motivational skills set top performers apart in this role. These competencies ensure effective team performance, high customer satisfaction, and the achievement of organizational goals in a dynamic environment.

How does a Director Call Center Supervisor typically support team development and handle performance challenges within their department?

A Director Call Center Supervisor plays a key role in developing their teams by providing ongoing coaching, implementing training programs, and setting clear performance expectations. They regularly review metrics such as call quality, response times, and customer satisfaction to identify areas for improvement. When performance challenges arise, directors work collaboratively with supervisors to create action plans and may introduce new processes or technologies to boost productivity. They also foster a supportive work environment to help team members grow professionally and feel motivated to achieve departmental goals.

What are the most commonly searched types of Call Center Supervisor jobs in Indiana?

The most popular types of Call Center Supervisor jobs in Indiana are:

Director Call Center Supervisor jobs near you

Member Service Specialist/Call Center

FORUM Credit Union

Fishers, IN • On-site

$15 - $19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

$20/hour plus monthly incentive and Saturday bonus

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?

We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.

As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.


Responsibilities

Daily responsibilities consist of:

  • Problem solving and member account maintenance
  • Using multiple systems to process member’s requests
  • Identifying needs and recommending appropriate products and services
  • Collaborating with peers and supervisors on a daily basis
  • Providing excellent member service over the telephone

Qualifications

What we are looking for:

  • High School Diploma or Equivalent
  • Preferred Call Center Experience
  • Previous Customer Service Experience
  • Proficient Computer Skills
  • Enthusiastic and Positive Attitude

Employee Perks:

  • Competitive Pay
  • Student Loan Reimbursement
  • Tuition Assistance
  • Wellness Programs
  • Community Involvement and Paid Volunteer Time
  • Professional Development/Award Winning Training Program
  • 401K with Match
  • Comprehensive Benefits Package
  • Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.