ZipRecruiter

Log In

1

Director Call Center Operation Jobs (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations for issues/concerns. * Daily/hourly monitor all system ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations for issues/concerns. * Daily/hourly monitor all system ...

Koniag Services, Inc.

The Call Center Operations Manager will be responsible for the direct management and oversight of day‑to‑day Call Center operations, ensuring that service delivery standards, performance metrics ...

New

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations for issues/concerns. * Daily/hourly monitor all system ...

AT&T

Associate Director-Call Center New Hire

Atlanta, GA · On-site

$85K - $128K/yr

Oversees operational aspects of the department, focusing on the day-to-day management of related ... Our Associate Director-Call Center New Hire jobs earn between $85,700.00 - $128,500.00 USD Annual.

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center. Key Responsibilities ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... Director on the planning and implementation of both short- and long-term operational goals while ...

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsDirector Call Center Operation Jobs

Director Call Center Operation information

See salary details

$44K

$103K

$160K

How much do director call center operation jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director call center operation in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Director Call Center Operation jobs?

Cities with the most Director Call Center Operation job openings:

What are popular job titles related to Director Call Center Operation jobs?

For Director Call Center Operation jobs, the most frequently searched job titles are:

Call Center Manager

West Palm Beach, FL • On-site

MV Transportation
Trucking • 10K+ employees
Learn more about MV Transportationexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

Overview:

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities:

MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations.  He/she will work closely with MV’s management and supervisor teams to confirm service is high quality.  They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be “on call” during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.
Qualifications:

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.  
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

#appcast

What MV Transportation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply