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Director Call Center Operation Jobs (NOW HIRING)

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Provide direct supervision, mentoring, performance feedback, employee development support, and operational guidance to Call Center agents. * Conduct regular observations, quality reviews, call ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Provide direct supervision, mentoring, performance feedback, employee development support, and operational guidance to Call Center agents. * Conduct regular observations, quality reviews, call ...

NearU

Director of Call Center Operations

Charlotte, NC · On-site

Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across ...

Sralab

Call Center Representative - Scheduler

Chicago, IL · On-site

$17.05 - $27.45/hr

Reports directly to the Director, Call Center Knowledge, Skills & Abilities Required: * Associates Degree or Certificate in a Medical Administration Program is preferred * Minimum 1 year of ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Act as the direct liaison with the client for the call center and its employees. * Be "on call" during all hours of the call center operations for issues/concerns. * Daily/hourly monitor all system ...

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How much do director call center operation jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director call center operation in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

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Director of Call Center

Los Angeles, CA

Wilshire Law Firm
Legal Services • 201 - 500 employees
Learn more about Wilshire Law Firmexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Oversee the functionality and efficiency of the call center's phone systems.

  • Create and maintain dashboards to monitor call center performance and provide actionable insights.

  • Identify and resolve technical issues related to call center systems and integrate emerging technologies to enhance operations.

Wilshire Law Firm rating

6.7

Company rating: 6.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

31st of 35 rated law firms

Job description

Director of Call Center
Wilshire Law Firm is a distinguished, award-winning legal practice with over 19 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
Our contact center serves as the front line of client acquisition and revenue generation within a high-volume inbound setting, directly impacting conversion, quality, and operational efficiency. We are seeking a Director of Contact Center Operations to lead a multi-layer team, bringing structure, accountability, and disciplined execution to drive measurable performance improvements across staffing, coaching, and revenue-focused KPIs.
Accountable for
  • Oversee the functionality and efficiency of our phone systems.
  • Ensure seamless connectivity between call center systems and CRM to facilitate accurate and timely data transfer.
  • Create and maintain dashboards to monitor call center performance, providing actionable insights to help team members improve their efficiency and effectiveness.
  • Identify and resolve technical issues swiftly.
  • Foster a culture of continuous improvement, making everyone better at their jobs by ensuring our systems are seamless and efficient.
  • Integrate emerging technologies, such as Generative AI, into our systems to enhance our effectiveness and drive innovation.
  • Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization.
  • Implement strategies to enhance lead conversion rates, ensuring a smooth transition from inquiry to client onboard.

Qualifications
  • 7+ years proven experience in managing call center technology and CRM systems.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent leadership and team management abilities.
  • Proficiency in using performance monitoring tools and software.
  • Exceptional problem-solving skills and proactive approach.
  • Curiosity and tenacity in exploring new technologies and solutions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with data visualization tools such as Tableau or Power BI.
  • Knowledge of call center best practices and industry standards.
  • Fluency in Spanish a strong plus

Compensation
  • $160,000 - $200,000 depending on experience, plus performance-based incentives

Benefits
  • Bonus eligible when targets are met.
  • Paid time off and paid holidays.
  • Opportunities for growth and advancement.
  • Team outings and sponsored events.
  • Referral bonus program.
  • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
  • Low-cost Dental and Vision plans.
  • Paid Life and AD&D insurance.
  • 401k.
  • FSA (Flexible Spending Account).
  • EAP (Employee Assistance Program).
  • Pet Insurance.
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance

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