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Director Branch Operations Jobs in Michigan (NOW HIRING)

Michigan Legacy Credit Union

Branch Manager

Pontiac, MI · On-site

Branch Operations Manager Department : Assigned Branch Job Group : Exempt Direct Reports : Concierge/Call Center The Branch Manager is directly responsible for the administration and efficient daily ...

Leeps Supply Company

Branch Manager

Holland, MI · On-site

This position is responsible for driving operational performance, profitability, customer and employee satisfaction, and team development by directing, coordinating, and monitoring branch operations ...

Leeps Supply Company

Branch Manager

Holland, MI · On-site

This position is responsible for driving operational performance, profitability, customer and employee satisfaction, and team development by directing, coordinating, and monitoring branch operations ...

Molly Maid

Operations Manager - Brighton

Brighton, MI · On-site

$50K - $55K/yr

Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... Field-service or multi-location operations Direct residential-cleaning experience is not required.

Molly Maid

Operations Manager - Brighton

Brighton, MI · On-site

$50K - $55K/yr

Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... Field-service or multi-location operations Direct residential-cleaning experience is not required.

Molly Maid

Operations Manager - Ann Arbor

Ann Arbor, MI

$50K - $55K/yr

Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... Field-service or multi-location operations Direct residential-cleaning experience is not required.

Purpose Financial

Branch Sales Manager

Howell, MI · On-site

Position Summary The Branch Sales Manager (BSM) is a performance-based position as measured by the ... operations and sales leadership in conjunction with Division Director. Ensure the training of ...

Purpose Financial

Branch Sales Manager

Howell, MI · On-site

Position Summary The Branch Sales Manager (BSM) is a performance-based position as measured by the ... operations and sales leadership in conjunction with Division Director. Ensure the training of ...

Purpose Financial

Branch Sales Manager

Shelby, MI · On-site

Position Summary The Branch Sales Manager (BSM) is a performance-based position as measured by the ... operations and sales leadership in conjunction with Division Director. Ensure the training of ...

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Director Branch Operations information

What does a director of branch operations do?

A Director of Branch Operations oversees the daily operations and performance of multiple branch locations within a company, ensuring they meet organizational goals and standards. This role involves managing branch managers, implementing operational procedures, optimizing efficiency, and maintaining compliance with regulations. They also analyze performance data, develop strategic plans, and work to enhance customer satisfaction across branches. The Director acts as a key liaison between corporate leadership and branch staff to ensure alignment with company objectives.

What are the key skills and qualifications needed to thrive as a director of branch operations, and why are they important?

To thrive as a Director of Branch Operations, you need strong leadership, branch management experience, and a background in business administration or a related field. Familiarity with branch management software, financial reporting tools, and compliance systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Exceptional communication, decision-making, and problem-solving skills set top performers apart in this role. These abilities are crucial for driving operational excellence, ensuring regulatory compliance, and achieving strategic business goals across multiple branch locations.

How does a director of branch operations typically collaborate with branch managers to drive performance improvements?

A Director of Branch Operations works closely with branch managers by providing strategic guidance, setting performance targets, and supporting the implementation of company-wide initiatives. Regular meetings, performance reviews, and feedback sessions are common, allowing the director to address operational challenges, share best practices, and ensure consistency across locations. This collaboration fosters a culture of continuous improvement and helps align each branch’s goals with the organization’s overall objectives.

What is the difference between Director Branch Operations vs Branch Manager?

AspectDirector Branch OperationsBranch Manager
ResponsibilitiesOversees multiple branches, develops strategic plans, manages regional performanceManages daily operations of a single branch, supervises staff, ensures customer satisfaction
Required CredentialsOften requires a bachelor's degree, extensive experience in banking or retail, leadership skillsTypically requires a bachelor's degree, experience in branch management, customer service skills
Work EnvironmentCorporate office or regional headquarters, strategic planning focusBranch location, customer interaction, staff supervision

The main difference between a Director Branch Operations and a Branch Manager lies in scope and responsibilities. The Director oversees multiple branches and focuses on strategic regional performance, while the Branch Manager handles daily operations of a single branch. Both roles require relevant experience and leadership skills, but the Director operates at a higher, more strategic level within the organization.

What cities in Michigan are hiring for Director Branch Operations jobs?

Cities in Michigan with the most Director Branch Operations job openings:

Assistant Branch Manager

Ann Arbor, MI • On-site

University of Michigan Credit Union
Commercial Banking • 51 - 200 employees
Learn more about University of Michigan Credit Unionexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The University of Michigan Credit Union (UMCU) offers a fun and challenging work environment where each team member is valued and can make a difference. We are currently searching for an enthusiastic, positive team leader that is committed to developing their team and ensuring all UMCU members receive world-class service. Do you fit this bill? Then consider joining the Branch Operations Team as an Assistant Branch Manager!
The Assistant Branch Manager will be responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide and process information in response to inquiries, questions and requests about products and services. Proactively resolves concerns and listens to member concerns in a helpful and patient manner. Effectively evaluates any risk to the member or UMCU when providing services. Promotes teamwork within and across departments.
Why join the UMCU Team?
  • Work with a high energy and collaborative group of supportive professionals.
  • We are committed to helping you own your career and grow professionally and personally.
  • Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
  • Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
  • Tuition reimbursement and a student loan debt repayment program
  • Our Fidelity 401k program with employer match is one of the most generous you'll find.
  • From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role?
  • Provides high standards of service to members
  • Assists with directing and coordinating all deposit and lending activities by the branch team members
  • Assists in planning and managing all aspects of the branch. Performs the duties of any branch team member when necessary
  • Communicates with other departments of the Credit Union to enhance member service
  • Creates a team environment that facilitates engagement and team member participation
  • Assists manager with training, development and performance of branch team members
  • Reviews, makes recommendations, and implements improvements in branch operations.
  • Ensures proper cash handling, balancing procedures, daily reconciliation of branch totals, and daily opening/ closing of the branch office
  • Assists with responsibilities related to the daily operation, reconciliation and problem resolution of the branch ATM
  • Acts as Branch Manager for Saturday work schedule rotation at assigned branch locations
  • Prepares statistical and operational reports as needed
  • Assists with conducting team meetings as needed
  • Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
  • Reviews and modifies written procedures as needed
  • Manages credit union security procedures
  • Assists manager with facility responsibilities
  • Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
What you will need for this role?
  • Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
  • Minimum of 2 years’ experience in a financial institution is preferred
  • Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Strong verbal and written communication skills
  • Must be a team player and possess a high energy “can do” attitude

What University Of Michigan Credit Union employees say

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