Director Application Support Jobs in Colorado (NOW HIRING)

Systems Analyst — Epic Radiant
Boulder Community Health, Boulder, CO 80303
$29.22–$74.97 an hour — Full Time
Monday–Friday 8am–4pm with an on-call requirement

Colorado residency required; regular onsite attendance expected

Boulder Community Health is seeking an energetic, knowledgeable, and organized Epic Systems Analyst to join our Clinical applications team. Responsibilities include: the analysis, design, implementation, education, and support of assigned Epic application software.  The Systems Analyst – Epic will understand the functions and processes of customer departments and then analyze, design, implement, educate, and assist the customers in the use of the software systems at Boulder Community Health (BCH).  This work will be done while maintaining and/or improving patient safety, quality, workflow, and cost containment. In addition, the Systems Analyst – Epic will support hospital initiatives, compliance, data for regulatory bodies and the viability of BCH.

You will be successful in this role if you are: self-motivated to actively learn about your application, able to successfully navigate often shifting priorities, enjoy researching and investigating the root cause of situations before landing on the first thing you find, communicating across teams and stakeholders successfully, like autonomy within a framework, can successfully manage your workload, and are a team player. 

Epic Analyst experience is highly preferred. Epic user experience (clinical experience) is desired. Candidates will be required to complete an Epic aptitude test called the Sphinx test.   

Benefits:
•Health insurance, including a FREE employee only option
•Dental and Vision insurance
•BCH paid Life Insurance; Spouse and Dependent Life Insurance plans
•Short-term and Long-term disability coverage
•Health and Dependent Care Flexible Spending Accounts
•Retirement plan with BCH matching contributions, and discretionary lump sum contribution
•Paid Time Off
•Education assistance program
•Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more
•Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
•Free one-on-one retirement planning sessions 
•Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

Qualifications 
For all levels
•Bachelor’s degree in Information Technology, Computer Science, or a Healthcare related field preferred.  An equivalent combination of experience, education, and/or relevant IT/Healthcare certifications will be considered.

Level 1
•Demonstrated technical aptitude via standardized Sphinx exam required.
•Epic certification or accreditation for primary supported Application(s) required within 90-days of hire date.
•Up to two years of relevant healthcare or IT (Information Technology) experience preferred.

Level 2
•Demonstrated technical aptitude via standardized Sphinx exam required. 
•Epic certification or accreditation for primary supported Application(s) required within 90-days of hire date.
•Additional Healthcare or IT Industry Certification preferred: AAHAM, HFMA, HIMSS, ITIL, RHIT, or PMP Certification. Other certifications to be considered for relevance as approved by the Director. 
•Additional Epic Certification, Accreditation, Proficiency in related Application(s) preferred.
•One to five years of relevant healthcare IT application support experience required.
•Epic user or support experience preferred.  
•Experience demonstrating a high level of efficiency using technology in a healthcare setting is required.
•Some experience assessing and developing Healthcare IT support documentation, including Knowledge Base, Status Report, Workflow Diagram, Tip Sheet, Policy/Procedure, and Key Decision documents and communication required. 
•Participated in a minimum of one healthcare technology implementation/go-live or significant system upgrade required.
•Previous team or project leadership experience is preferred.

Level 3
•Demonstrated technical aptitude via standardized Sphinx exam required.
•Epic Certification or Accreditation for the primary supported application(s) required within 90-days of hire.
•Epic Core Analyst Badge and one additional Epic Badge, Certification, Accreditation, or Proficiency in a related specialty required within one year of hire.
•Additional Healthcare or IT Industry Certification strongly preferred: AAHAM, HFMA, HIMSS, ITIL, RHIT, or PMP Certification
•More than five years of Epic application support experience required. 
•Experience demonstrating a high level of expertise in using technology in a healthcare setting is required.
•Experience in assessing and developing Healthcare IT support documentation, including Knowledge Base, Status Report, Workflow Diagram, Tip Sheet, Policy/Procedure, Quality Control and Key Decision documents and communication is required.
•Worked independently as an application coordinator on a minimum of three healthcare technology implementations / go-lives or significant system upgrades required.
•Previous team or project leadership is required.

Responsibilities
•Analyzes System/User Needs
•Develops & Implements Optimization and Project Plans
•Supports End Users
•Provides education on the use of supported applications and technology.
•Writes user-facing education and support documentation. 

About Boulder Community Health 
Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care.
We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities.
As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care.

EOE/Affirmative Action/Drug-free workplace. 
BCH will never conduct interviews or ask for employment documents via text.
This position has no close date. Applications will be accepted until the position is filled.