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Director Amtrak Engineer information

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$73K

$194.7K

$254K

How much do director amtrak engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director amtrak engineer in the United States is $194,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,500.00 and $253,000.00 per year, depending on experience, location, and employer.

What does a Director Amtrak Engineer do?

A Director Amtrak Engineer oversees engineering operations within Amtrak, including the planning, management, and execution of rail infrastructure projects. They are responsible for ensuring safety standards, regulatory compliance, and the efficient use of resources in rail system maintenance and development. This role involves collaborating with various departments, managing engineering teams, and contributing to strategic decisions affecting Amtrak's rail network. Directors also play a key role in budgeting, project timelines, and stakeholder communication. Their leadership ensures the reliability and improvement of Amtrak's train services.

What are the key skills and qualifications needed to thrive as a Director Amtrak Engineer, and why are they important?

To succeed as a Director Amtrak Engineer, a strong background in civil or mechanical engineering, extensive rail industry experience, and a relevant engineering degree with professional licensure (such as PE) are essential. Familiarity with rail-specific systems, project management tools, and regulatory compliance standards is typically required. Exceptional leadership, strategic thinking, and communication skills help manage multidisciplinary teams and complex projects effectively. These skills are critical to ensuring safety, regulatory adherence, and the successful delivery of large-scale rail engineering initiatives.

What are some common challenges faced by a Director Amtrak Engineer, and how can they be addressed?

A Director Amtrak Engineer often encounters challenges related to coordinating large-scale infrastructure projects, ensuring compliance with federal safety regulations, and managing multidisciplinary engineering teams. Balancing project deadlines with safety and quality standards requires strong leadership and effective communication across departments. To address these challenges, successful directors prioritize ongoing training, implement robust risk management practices, and foster a culture of collaboration between engineering, operations, and maintenance teams.

What is the difference between Director Amtrak Engineer vs Amtrak Engineer?

AspectDirector Amtrak EngineerAmtrak Engineer
CredentialsValid engineer certification, seniority in operationsEngineer certification, locomotive operation license
Work EnvironmentManagement, oversight of train operationsLocomotive operation, on-the-ground train driving
Employer & IndustryAmtrak, passenger rail industryAmtrak, passenger rail industry

The main difference is that the Director Amtrak Engineer oversees train operations and manages teams, while the Amtrak Engineer is responsible for operating the trains directly. The director role involves leadership and strategic planning, whereas the engineer role focuses on locomotive operation and safety.

How much does a Director Amtrak Engineer make?

A Director Amtrak Engineer typically earns an average salary ranging from $80,000 to $120,000 annually, depending on experience, location, and specific responsibilities. This role often requires extensive technical skills, certifications, and leadership experience in rail operations.
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Cities with the most Director Amtrak Engineer job openings:

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Director Amtrak Engineer jobs near you
Infographic showing various Director Amtrak Engineer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $194,709 per year, or $93.6 per hour.

Director of Technology, Customer Engagement Platforms - Washington DC, Philadelphia, Remote Optional

Amtrak

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Amtrak rating

8.1

Company rating: 8.1 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

40th of 100 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Director of Technology, Customer Engagement Platforms" is essential to lead the endoflife (EOL) transition and PCI in-scope platform overhaul while enabling the organization's commercial and marketing ambitions. This role will drive the modernization of customer engagement capabilities, ensuring platforms are secure, compliant, and scalable to support seamless omnichannel experiences. By aligning technology with business goals, the Director will enhance personalization, improve data-driven decision-making, and accelerate campaign effectiveness-ultimately delivering a robust, future-ready ecosystem that supports revenue growth and strengthens customer relationships. Manage the associated budget and ensure optimal investment alignment with company priorities. Responsible for initiating, constructing, and maintaining applications. Accountable to both Business and Technology leadership. Maintain documentation and manage teams to facilitate effective communication among team members, business partners, and customers, ensuring value-driven outcomes.  

Open to DC & PHL remote open to travel to both HQ locations to host key stakeholder meetings. 

Essential Functions
  • The Director of Digital Technology (DT) Delivery for Customer Engagement Platforms is a senior technology leader responsible for the endtoend delivery of passenger engagement and communications platforms that support the full customer lifecycle across passenger rail-pretrip inspiration and planning, travelday communications, loyalty engagement, and postjourney retention.
  • Oversee multiple development and delivery teams building and operating highly available, realtime, and datadriven engagement platforms, including customer identity, personalization, loyalty, and marketing technology (MarTech) solutions. The leader partners closely with Commercial, Marketing, Customer Experience, Product, and Enterprise Architecture stakeholders to drive the engagement technology roadmap, ensure predictable delivery, and improve passenger acquisition, satisfaction, and lifetime value. 
  • This is a handson leadership role that combines delivery rigor, strong technical depth, and strategic thinking within a 24x7, operationally sensitive passenger rail environment. 
  • Manage end-to-end project delivery and stakeholder management for critical functional domains in Sales & Marketing, Train operations, and Corporate systems.
  • Develop and owns service offering definition and design, ensuring adoption within the IT service catalog.
  • Implement Cloud First, Mobile First, and Data Driven approach across Amtrak IT systems and services.
  • Lead development and deployment of applications in Cloud-based Platforms such as AWS, Azure, Salesforce, and MuleSoft.
  • Oversee service offerings, budgets, delivery teams, programs, and operations, ensuring alignment with customer expectations and organizational goals.
Minimum Qualifications
  • Bachelor's Degree or equivalent combination of education, training and/or relevant experience. 
  • Plus 11 years of relevant work experience with strong leadership, Agile deliver, MarTech expertise, and success in complex integrations.
Preferred Qualifications
  • Bachelor's Degree or equivalent combination of education, training and/or relevant experience. 
  • Plus 13 years of relevant work experience.
  • Supervisor experience of 5+ years managing a team of senior development resources 
  • Active AWS Certification/s
  • Deep understanding of clickstream and web tagging, Adobe and Google Analytics experience preferred
  • Experience with voice of customer platforms Medallia preferred
  • Experience with call center technologies and well versed with the CCaaS landscape with demonstrable experience of implementation oversite and AI capability implementation
  • Strong analytical acumen and drive a quantitative approach to decision making
  • Strong proponent to Non-Functional Requirements, engineering background preferred
  • Strong perspective with real work experience on customer engagement channel integrations to gain measurable improvements on Customer Experience
  • Demonstrable hands-on experience on technical and business strategy content creation and presentations
  • Experience in passenger rail, transportation, travel, or hospitality
  • Exposure to largescale transformations or platform consolidations
  • Experience supporting customer engagement platforms during service disruptions
  • Background in multiregion or national customer platforms 
Knowledge, Skills, and Abilities
  • Delivery & Execution Leadership: Own end-to-end delivery, lead agile teams, enforce governance, manage risks, and ensure production readiness for high-scale customer engagement platforms.
  • Customer Engagement Technology Roadmap & Strategy: Actively participate in a multi-year MarTech roadmap with cross-functional partners, balancing near-term impact with long-term scalability, modernization, and compliance.
  • Customer Engagement Platforms & Integrations: Oversee customer engagement platforms and ensure seamless, real-time integrations, high performance APIs, and reliable communications across channels and systems.
  • Stakeholder & Executive Partnership: Serve as a trusted advisor translating technical delivery into business outcomes, ensuring alignment with growth, engagement, and customer experience goals.
  • Team Leadership & Talent Development: Build and develop high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
  • Technical & Domain Expertise: Demonstrate deep knowledge of CCaaS ecosystems, cloud and integration technologies, customer engagement platforms, and regulatory best practices.
  • Leadership Competencies: Exhibit strong delivery focus, influence, decision-making under ambiguity, clear communication, and a customer-centric systems mindset.
  • Success Metrics: Measure success through timely delivery, platform reliability, improved engagement metrics, reduced risk, and strong team performance. 

The salary/hourly range is $179,300.00 - $232,416.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off  Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave   Life Insurance Rail Pass Privileges   Short- and Long-term Disability Insurance Employee Assistance Program   No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Learn more about our benefits offerings here.

Requisition ID:166723

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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