Director Amazon Order Processing Jobs in Chicago, IL

Description

Position Summary:

Reporting to the Account Director, Amazon, the Strategic Account Manager executes the operational and tactical plans that drive the growth and performance of the Amazon business - ensuring accurate, timely delivery of promotions, reporting, and account activation while supporting customer engagement and internal coordination. This role is critical to translating strategy into execution, maintaining strong operational discipline, and enabling consistent business performance.

The Strategic Account Manager manages an extensive catalog assortment, using data-driven insights to inform decisions that grow sales and market share on Amazon. The position requires strong analytical skills, a solid understanding of Amazon's 1P vendor ecosystem, and the ability to manage a high volume of SKUs in a fast-paced, results-driven environment.

Essential Duties and Responsibilities:

• Analyze and report against key performance indicators (KPIs) related to sales, inventory, market share, conversion, profitability, and catalog health on a weekly basis.
• Translate data into actionable insights and concrete action plans to grow sales owning timelines, deliverables, and needed cross functional support
• Identify and action listing suppressions and understand root cause engaging AVS and Vendor Central case ticketing with managed follow up.
• Oversee promotion strategy, execution, and post-event analysis to drive profitable and strategic growth within allocated budget; monitor competitor activity
• Work cross functionally with internal and external partners to execute Amazon growth strategy
• Lead weekly calls with Amazon US & Canada to address, track, and make progress against operational priorities in the business
• Partner closely with the Digital Merchandising Manager and Marketing Team to monitor ongoing catalog sales, drive successful product launches (Brand Store, variation strategy, VINE, coupons), and ensure optimized content, A+, and advertising support are in place.

Requirements

Education:

Bachelor's degree required; business or marketing preferred

Experience and Skills:

• 5+ years of experience in e-commerce account management, specifically with Amazon 1P Brands with strategic knowledge of 1P vs. 3P capabilities including deep familiarity with the Amazon ecosystem, policies, and tools (Vendor Central, A+ content modules, Brand Store modules, Brand Registry)
• Demonstrated success in developing and executing strategies for growth on Amazon, such as optimizing product listings, managing promotion planning and execution, understanding advertising campaigns and impacts
• Strong business acumen, superior analytical skills, and the ability to translate data into actionable insights and initiatives to drive top/bottom line growth.
• Proficient  in Microsoft Office applications including exceptional ability in Excel and comfort with PowerPoint
• Excellent communication and cross-functional collaboration skills, highly organized  with the ability to manage timelines and objectives effectively
• Self-motivated, strong work ethic, follow-through, and drive for results
• International Amazon experience a plus; Automotive industry a plus

Key Competencies:

• Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient,  productive manner. Focuses on key priorities.
• Proactivity. Acts without being told what to do. Brings new ideas to the company.
• Efficiency.  Able to produce significant output with minimal wasted effort.
• Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive.
• Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently  understand and absorb new information.
• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

Compensation:

The salary range for this position is $125,000 to $140,000 annually, reflecting the anticipated compensation at the time of posting. Final placement within this range will be determined by several factors, including-but not limited to-education, certifications, relevant experience, skills, travel requirements, and overall business needs. In addition to salary, eligible employees will receive a comprehensive benefits package, which includes paid time off, medical, dental, and vision insurance, life insurance, short- and long-term disability coverage, paid parental leave, and a 401(k) match retirement plan.

PowerStop Overview:

PowerStop is the market leader in aftermarket automotive brake kits, with a leading share in kits sold at all major online retailers and unmatched omni-channel operational capabilities. PowerStop's core product categories include brake kits, sold via online retailers (e.g., Amazon, RockAuto, AutoZone), and brake components and accessories, sold primarily via the traditional warehouse distributor channel.

Unlike traditional brake suppliers, PowerStop started in the online channel and pioneered a product tailor-made for it - a brake kit containing all the parts and hardware needed for a brake replacement or upgrade. Today, more than 70% of revenue is derived from online channels, and PowerStop's leading position is a result of its consumer-friendly kit offerings, strong consumer branding, and operational competencies. PowerStop has also become a trusted partner to its warehouse distributor customers through its industry-leading fulfillment, product quality, and service.