Director Alpha Security Jobs in Ohio (NOW HIRING)

Serving the needs of the surrounding communities, Willoughby Hills Family Health Center offers patients a wide variety of pediatric, family medicine, radiology and cardiology services. On this team, you will join a family of caregivers, enhance your skills and build a rewarding career at Cleveland Clinic, one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you willoperatetelecommunication telephone console systems and associated equipment to coordinate essential correspondences.This role is a steppingstone tonumerousother positions within the Cleveland Clinic system, including PSS.

A caregiver in this position worksdaysfrom8:00am to 5:00pm.

A caregiver who excels in this role will:

• Receive andscreenall incoming and outgoing calls todetermineproper routing and provide system usage information and Foundation directoryassistance.

• Place and recordall outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.

• Direct hospital personnel request conference calls to conferencecompanyas proceduresdescribed.

• Provide assistance tohospital patients with dialing instructions, placingcallsand answering questions.

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.

• Processgroup alerttesttwice daily.

• Expedite medical emergency and crises intervention procedures using page and established procedures.

• Assiststaff with out-of-service pages by performing program changes using page systems.

• Process calls using associated telephone equipment,such asSL1auxiliary telephone backup systems, messaging technologyequipmentand alpha units.

• Assistpersonnel in contacting on-call physicians and other on-call personnel.

• Provide outside callers with medicalassistanceby contacting on-call physicians forappropriate servicesas applicable.

• Operate various systems and facsimile equipment.

• Send domestic and international telegrams using telex format on CRT.

• Receive, log anddispatchincoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma
• A minimum of 1 year of Call Center or telephone operator experience
• Or 2 years of Customer Service experience

• Understanding of networking/distributed computing environment conceptsandprinciples of client/server configuration

• Excellent knowledge of messaging technology and project management skills

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare or a related field

Physical Requirements:

• Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying 5 to 15 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
• Keywords: Communications Officer, Dispatcher, 911 Dispatcher, Call Center, Operator, PBX, PBX operator, security, emergency, alarms, Command center operator, Security Access, 911 operator, public safety dispatcher, 9-1-1, 9-1-1 dispatcher, emergency services,

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).