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Direct To Consumer Jobs in Chicago, IL (NOW HIRING)

Ulta Beauty, Inc.

Marketplace Specialist

Bolingbrook, IL

$57K - $75K/yr

Direct-to-Consumer experience * Effective verbal and written communication skills * Ability to work as part of a team and interact effectively with others The pay range for this position is $57,300 ...

New

Fox

Streaming Freelancer - Big Ten Network

Chicago, IL · On-site

$22/hr

The Streaming Freelancer will provide video monitoring, quality control, and operational support for B1G+ -- which is Big Ten Network's direct-to-consumer subscription streaming service. This ...

South Chicago Packing LLC

Director of Marketing

Chicago, IL · On-site

$160K - $207K/yr

Lead direct-to-consumer (DTC) and e-commerce channels, including platform revenue, conversion optimization, and digital merchandising * Oversee execution of brand presence across digital platforms ...

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All JobsDirect To Consumer JobsDirect To Consumer Jobs in Chicago, IL

Direct To Consumer information

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How much do direct to consumer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for direct to consumer in Chicago, IL is $12.38, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $12.40 per hour, depending on experience, location, and employer.

What is a direct to consumer job?

A Direct To Consumer (DTC) job involves working for a company that sells products or services directly to customers, bypassing traditional retail channels or intermediaries. Professionals in DTC roles focus on building brand relationships, managing online sales channels, optimizing customer experiences, and using data-driven strategies to attract and retain customers. These roles can span marketing, e-commerce, customer support, logistics, and more, all with the goal of delivering a seamless and personalized experience from brand to buyer.

What are the key skills and qualifications needed to thrive as a direct to consumer manager?

To thrive as a Direct to Consumer (DTC) Manager, you need a solid background in e-commerce strategy, digital marketing, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with e-commerce platforms (such as Shopify or Magento), CRM systems, and digital advertising tools like Google Analytics and Facebook Ads Manager is essential. Strong communication, data-driven decision-making, and problem-solving abilities help you stand out in this role. These skills ensure successful customer acquisition, retention, and revenue growth in a rapidly evolving digital marketplace.

What are some common challenges faced by professionals in direct to consumer roles, and how can they be addressed?

Professionals in Direct To Consumer roles often encounter challenges such as rapidly shifting consumer preferences, the need for robust digital marketing strategies, and maintaining seamless customer experiences across online platforms. Staying agile and leveraging data analytics to understand customer behavior are key to addressing these challenges. Additionally, close collaboration with marketing, operations, and customer service teams helps ensure consistent messaging and efficient fulfillment, which are crucial for DTC success.

What is the difference between Direct To Consumer vs Customer Service Representative?

AspectDirect To ConsumerCustomer Service Representative
Required CredentialsVaries; often includes marketing, sales, or business backgroundCustomer service training, communication skills
Work EnvironmentOnline platforms, e-commerce settingsCall centers, retail stores, online support
Employer & IndustryDirect-to-consumer brands, e-commerce companiesAny industry with customer interaction
Search & Comparison IntentUnderstanding sales channels, marketing rolesCustomer support, communication skills

While both roles involve customer interaction, a Direct To Consumer professional focuses on marketing and sales directly to consumers through online channels, whereas a Customer Service Representative handles customer inquiries and support across various industries. The roles differ in skills, environment, and primary objectives but both are essential for customer engagement.

What are popular job titles related to Direct To Consumer jobs in Chicago, IL?

For Direct To Consumer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Direct To Consumer jobs in Chicago, IL look for?

The top searched job categories for Direct To Consumer jobs in Chicago, IL are:

Direct To Consumer jobs near you
Infographic showing various Direct To Consumer job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $25,753 per year, or $12.4 per hour.

Manager, Retention & Lifecycle Marketing

Meds

Chicago, IL

Full-time

Re-posted 23 days ago

Job description

Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brands BlueChew & MOD. Our mission is to better patients' lives through innovative healthcare solutions. With a team of 350 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting-edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth. Join us in tackling exciting challenges at the intersection of healthcare and technology. 

Build the customer journey that drives long-term growth: 

 We're building one of the fastest-growing direct-to-consumer healthcare brands in the country, and we're looking for someone to own one of the most important growth levers in the business: customer retention. Our customers don't stop interacting with us after their first purchase. Every message, every renewal, every product recommendation, and every touchpoint is an opportunity to build trust, increase lifetime value, and create an exceptional customer experience.  

As our Manager, Retention & Lifecycle Marketing, you’ll own the strategy and execution behind the customer journey from first purchase through long-term loyalty. You’ll combine customer insights, compelling creative, experimentation, personalization, and automation to deliver the right message to the right customer at the right time.  

This is a high cross-functional role that sits within the Creative Strategy team. You’ll partner closely with Growth Marketinbg, Creative, Product, Customer Experience, Analytics, and Engineering to build best-in-class lifecycle programs that strengthen customer relationships while driving measurable business growth.  

 Join our team in Austin, TX or Chicago, IL - we're looking for someone who truly values and enjoys working in the office, not just tolerates it. 

Responsibilities

What You’ll Own   

  • Own the end-to-end lifecycle marketing strategy across email, SMS, and other owned channels. 

  • Build and optimize automated customer journeys that improve engagement, retention, renewal rates, and customer lifetime value. 

  • Develop customer segmentation strategies that deliver personalized experiences at scale. 

  • Create testing roadmaps across messaging, creative, timing, offers, channel mix, and audience segmentation. 

  • Partner with designers, copywriters, and creative strategists to develop compelling lifecycle campaigns that strengthen customer relationships and increase revenue. 

  • Analyze customer behavior to identify opportunities to reduce churn, increase repeat purchases, and improve subscription retention. 

  • Lead lifecycle campaigns supporting onboarding, renewals, product launches, cross-sells, upsells, referrals, win-back initiatives, and loyalty programs. 

  • Monitor and report on key lifecycle metrics including retention, renewal rate, churn, repeat purchase rate, engagement, unsubscribe rates, and customer lifetime value. 

  • Collaborate with Product and Engineering to improve customer communications, automation, personalization, and the overall customer experience. 

  • Continuously identify new opportunities to improve customer engagement through experimentation, data, and creative thinking. 

What Great Looks Like 

  • You think beyond campaigns. 

  • You think in customer journeys. 

  • You understand that every message should have a purpose, and every interaction should strengthen the relationship between the customer and the brand. 

  • You're equally comfortable building strategy, reviewing creative, analyzing performance, and identifying opportunities hidden within customer data. 

  • You believe the best lifecycle marketing doesn't feel like marketing. It feels helpful, timely, relevant, and personal. 

  • You love testing ideas, measuring outcomes, and continuously improving the customer experience. 

Qualifications 

  • 4+ years of experience in lifecycle marketing, retention marketing, CRM, email marketing, or customer marketing. 

  • Experience managing lifecycle programs for a subscription, DTC, e-commerce, consumer technology, or digital healthcare company. 

  • Strong understanding of customer segmentation, personalization, lifecycle strategy, and marketing automation. 

  • Experience building and optimizing automated customer journeys. 

  • Must have experience with Braze.

  • Strong analytical skills with the ability to translate customer insights into actionable marketing strategies. 

  • Excellent project management and cross-functional collaboration skills. 

  • Exceptional written communication skills and an understanding of conversion-focused messaging. 

  • Comfortable managing multiple initiatives in a fast-paced, high-growth environment. 

Bonus Points 

  • Experience in telemedicine, healthcare, wellness, or another regulated industry. 

  • Experience with lifecycle marketing platforms such as Braze (certified), Iterable, Klaviyo, Customer.io, or Salesforce Marketing Cloud. 

  • Experience with SMS marketing and omnichannel customer engagement. 

  • Familiarity with A/B testing, experimentation frameworks, and customer research methodologies. 

  • Experience with analytics platforms such as Mixpanel, Looker, Amplitude, or similar tools. 

  • Experience using AI tools to accelerate content creation, personalization, campaign optimization, and workflow efficiency. 

What Success Looks Like  

  • Within your first year, you'll have built and optimized lifecycle programs that meaningfully improve customer engagement, subscription retention, and lifetime value. 

  • You'll create customer experiences that feel thoughtful, personalized, and seamless across every touchpoint. 

  • You'll become a trusted strategic partner across Creative, Growth Marketing, Product, and Customer 

  • Experience while helping build one of the most sophisticated retention programs in direct-to-consumer healthcare. 

Why Join Us 

  • We're building a culture that values ownership, curiosity, experimentation, and measurable impact. 

  • You'll work alongside ambitious marketers, creatives, strategists, and operators who care deeply about building experiences that customers genuinely value. 

  • You'll have the opportunity to shape every stage of the customer journey, influence millions of customer interactions, and help define the future of one of the fastest-growing consumer healthcare brands in America. 

  • If you're excited about building world-class lifecycle marketing, creating meaningful customer experiences, and driving long-term business growth through creativity and strategy, we'd love to meet you. 

Perks 

  • 100% company-paid Medical, Dental, and Vision premium coverage for employees, plus.  

  • Short-Term Disability and Life Insurance  

  • 401(k) with company match  

  • Complimentary daily lunch provided on-site 

oin our dynamic team and help us create impactful collaborations with influencers to expand our brand reach and drive meaningful engagement with our target audience. This role is full-time in our Austin or Chicago offices.
 
 
 
 
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