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Direct Service Provider Jobs in Kentucky (NOW HIRING)

Levata

Director, Service Operations

Louisville, KY · On-site

This role provides full ownership of service delivery execution, operational excellence, and team ... The Director will partner closely with executive leadership and cross-functional stakeholders to ...

Levata

Director, Service Operations

Louisville, KY

This role provides full ownership of service delivery execution, operational excellence, and team ... The Director will partner closely with executive leadership and cross-functional stakeholders to ...

Levata

Director, Service Operations

Louisville, KY

This role provides full ownership of service delivery execution, operational excellence, and team ... The Director will partner closely with executive leadership and cross-functional stakeholders to ...

Crittenton

$60 - $65/hr

Provide clinical consultation, guidance, and behavioral support to residential and direct service staff. * Conduct crisis intervention assessments and provide on-call clinical support to residential ...

New

Innovaccer Inc.

$55 - $75/hr

About the Role The Provider Services Specialist is responsible for the completion of enrollment ... Updates and maintains all Payer Enrollment groups and statuses as directed by lead or ...

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All JobsDirect Service Provider JobsDirect Service Provider Jobs in Kentucky

Direct Service Provider information

See Kentucky salary details

$6

$13

$17

How much do direct service provider jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for direct service provider in Kentucky is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.67 per hour, depending on experience, location, and employer.

What is a direct service provider?

Direct Service Providers (DSPs) are professionals who offer hands-on support and assistance to individuals with disabilities or special needs. Their work often includes helping clients with daily living activities, personal care, transportation, and participation in community activities. DSPs play a crucial role in promoting independence, empowerment, and quality of life for the people they serve. They may work in residential homes, day programs, or clients' personal residences, ensuring that each individual receives the care and support they need.

What are some common challenges direct service providers face when supporting clients, and how can these be managed?

Direct Service Providers often encounter challenges such as managing clients with diverse and complex needs, navigating emotional situations, and balancing administrative tasks with direct care. These challenges can be managed by leaning on strong communication skills, seeking regular supervision or peer support, and utilizing ongoing training opportunities to stay informed about best practices. Building trust and maintaining professional boundaries with clients are also crucial for success and personal well-being in this role.

What are the key skills and qualifications needed to thrive as a direct service provider, and why are they important?

To thrive as a Direct Service Provider, you generally need a high school diploma or equivalent, basic caregiving skills, and knowledge of safety and health protocols. Familiarity with client documentation systems, first aid/CPR certification, and assistive technology is often required. Patience, strong interpersonal communication, and problem-solving abilities are essential soft skills for building trust and supporting clients effectively. These skills and qualifications are critical to ensuring client well-being, safety, and the delivery of high-quality, person-centered care.

What is the difference between Direct Service Provider vs Personal Care Assistant?

AspectDirect Service ProviderPersonal Care Assistant
CertificationsVaries; often includes training or certification depending on stateOften requires certification or training, such as CPR or first aid
Work EnvironmentCommunity settings, clients' homes, healthcare facilitiesPrimarily in clients' homes or healthcare settings
Employer & Industry UsageHome care agencies, healthcare providers, community organizationsHome health agencies, private clients, healthcare facilities
Job FocusProviding a range of support services including personal care, companionship, and assistance with daily activitiesAssisting with personal care, mobility, and daily living tasks

Both roles involve supporting individuals with daily needs, but a Direct Service Provider often has a broader scope of services and may work in various settings, while a Personal Care Assistant typically focuses on personal care tasks primarily in home environments.

Is a degree needed to be a direct service provider?

A degree is not typically required to become a direct service provider, but relevant certifications, training, and experience are often necessary depending on the specific role and setting. Many positions prioritize skills, compassion, and knowledge of the population served over formal education levels.

Is a direct service provider a good career?

A direct service provider is a role that involves assisting individuals with daily needs, often in healthcare, social services, or community programs. It can be a rewarding career for those interested in helping others, with opportunities for certification, skill development, and job stability, though it may also involve physically and emotionally demanding work. Overall, it is considered a stable and meaningful career path for those committed to service work.
More about Direct Service Provider jobs
Direct Service Provider jobs near you
Infographic showing various Direct Service Provider job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $28,560 per year, or $13.7 per hour.

Director, Service Operations

Levata

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description
Who we are:
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
About the Role:
The Director, Services Operations is responsible for leading the strategic direction, operational performance, and continuous improvement of the Services Operations organization. This role provides full ownership of service delivery execution, operational excellence, and team leadership across the function, ensuring alignment with organizational goals related to customer satisfaction, efficiency, quality, and profitability.
The Director will partner closely with executive leadership and cross-functional stakeholders to drive scalable operational strategies, lead high-performing teams, and ensure consistent, high-quality service delivery. This role is accountable for both day-to-day operational performance and long-term strategic development of the Services Operations organization.
What You'll Do
Operational Leadership & Execution
  • Own overall performance and execution of Services Operations across all functional areas.
  • Lead daily operations ensuring efficient service delivery, adherence to SLAs, and high-quality customer outcomes.
  • Establish and manage operational KPIs, performance dashboards, and reporting structures.
  • Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
  • Ensure operational readiness, capacity planning, and scalable service delivery processes.

Strategic Leadership
  • Develop and execute the long-term strategic roadmap for Services Operations aligned to business objectives.
  • Lead operational planning initiatives, including growth strategies, process scalability, and organizational design.
  • Identify and implement opportunities to improve efficiency, reduce cost, and enhance service quality.
  • Partner with executive leadership on strategic initiatives and organizational priorities.
  • Drive continuous improvement initiatives across systems, processes, and workflows.

Financial & Resource Management
  • Develop and manage departmental budgets, forecasts, staffing models, and resource allocation plans.
  • Monitor financial and operational performance against targets and identify corrective actions when needed.
  • Partner with Finance and executive leadership on planning, investment decisions, and operational cost optimization.
  • Ensure effective utilization of resources to meet service demand and business objectives.

Team Leadership & Development
  • Lead, develop, and coach managers and operational leaders across Services Operations.
  • Build a high-performance culture focused on accountability, customer service, and continuous improvement.
  • Oversee performance management, including goal setting, feedback, coaching, and development planning.
  • Lead workforce planning, talent development, and succession planning initiatives.
  • Foster employee engagement and retention through strong leadership and organizational clarity.

Cross-Functional & Executive Collaboration
  • Partner with Sales, Finance, HR, IT, Supply Chain, and other business units to ensure operational alignment.
  • Represent Services Operations in executive meetings, business reviews, and strategic planning sessions.
  • Communicate operational performance, risks, and opportunities to senior leadership.
  • Influence cross-functional stakeholders to support operational priorities and initiatives.

Process Improvement & Compliance
  • Lead the development and enforcement of standard operating procedures (SOPs) across Services Operations, including ISO 9001.
  • Drive Lean, continuous improvement, and process optimization initiatives.
  • Identify systemic issues and implement long-term solutions to improve efficiency and customer experience.
  • Ensure compliance with internal policies, contractual obligations, and industry standards.

Qualifications:
  • Bachelor's degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience).
  • 10+ years of progressive leadership experience in operations, service delivery, logistics, or customer operations environments.
  • 5+ years of experience leading managers and multi-level teams.
  • Demonstrated success managing operational performance, KPIs, and service delivery outcomes.
  • Strong financial acumen with experience managing budgets, forecasting, and resource planning.
  • Proven ability to lead cross-functional initiatives and influence at the executive level.
  • Strong problem-solving, analytical, and decision-making skills in complex environments.
  • Excellent communication and executive presence.

Preferred Qualifications
  • Experience in multi-site or distributed operations environments.
  • Background in service delivery, logistics, field operations, or technical services organizations.
  • Experience leading operational transformation, scaling initiatives, or organizational change.
  • Lean, Six Sigma, or continuous improvement certifications preferred.
  • Experience in high-growth or evolving operational environments.

What We Offer
  • Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

Barcodes Inc. is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.

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