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Direct Management Jobs in Silver Spring, MD (NOW HIRING)

RR Donnelley

Sr. Manager - Operations

Washington, DC · On-site

Direct the development and execution of management and functional strategies through leadership oversight to drive revenue and profit growth. * Leverage knowledge of various business segments to ...

RR Donnelley

Sr. Manager - Operations

Washington, DC · On-site

Direct the development and execution of management and functional strategies through leadership oversight to drive revenue and profit growth. * Leverage knowledge of various business segments to ...

Hendall

Senior Project Manager

Rockville, MD · On-site

$135K - $155K/yr

This position will provide oversight, direct management, and technical support for all aspects of the project. Responsibilities include overall project planning, governance, and management. Duties ...

New

Hendall Inc

Senior Project Manager

Rockville, MD · On-site

$135K - $155K/yr

This position will provide oversight, direct management, and technical support for all aspects of the project. Responsibilities include overall project planning, governance, and management. Duties ...

New

Hendall Inc

Senior Project Manager

Rockville, MD · On-site

$135K - $155K/yr

This position will provide oversight, direct management, and technical support for all aspects of the project. Responsibilities include overall project planning, governance, and management. Duties ...

Emmes Group

Director, IT Operations

Rockville, MD · On-site

Direct management of the Windows and macOS device fleet through Microsoft Intune, including zero-touch provisioning, self-service application delivery, configuration, patching, and remote wipe.

Emmes

Sr. Director, Enterprise IT

Rockville, MD · On-site

Direct management of the Windows and macOS device fleet through Microsoft Intune, including zero-touch provisioning, self-service application delivery, configuration, patching, and remote wipe.

MedStar Health

Director Case Management

Columbia, MD · On-site

The DCM will direct and coordinate the Case Management operations staff with specific focus on Person Centered Enrollee Care and the Enrollee Continuum of Care models. This role designs standardizes ...

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Direct Management information

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How much do direct management jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for direct management in Silver Spring, MD is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Direct Management vs Customer Service Representative?

AspectDirect ManagementCustomer Service Representative
Required CredentialsLeadership skills, management certifications often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentSupervisory roles, team management, office or retail settingsCall centers, retail stores, online support
Employer & Industry UsageBusinesses across industries managing teamsCustomer support departments in various sectors
Common Search & ComparisonLeadership, team management, supervisionCustomer support, client interaction, communication skills

While both roles involve interaction with clients or teams, Direct Management focuses on overseeing teams and making strategic decisions, whereas Customer Service Representatives primarily handle customer inquiries and support. Understanding these differences helps job seekers identify the right career path based on skills and interests.

What job categories do people searching Direct Management jobs in Silver Spring, MD look for?

The top searched job categories for Direct Management jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Direct Management jobs?

Cities near Silver Spring, MD with the most Direct Management job openings:

Direct Management jobs near you
Infographic showing various Direct Management job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Hybrid job distribution, with an average salary of $42,318 per year, or $20.3 per hour.

Sr. Manager - Operations

Washington, DC • On-site

RR Donnelley
See more jobs at RR Donnelleyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

RR Donnelley rating

6.4

Company rating: 6.4 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

Job description

Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
The Sr. Manager - Operations- Legal Services is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role is responsible for the overall leadership, performance, and strategic direction of a large-scale legal Onsite services operation supporting law firm clients. This role oversees a team of (3) Account Manager and (1) Supervisor responsible Print, Mail, Digital services, Reception & Hospitality, and Compliance Services. The Sr. Manager serves as the secondary operational leader under the direction of the Account Director, accountable for service delivery, financial performance, process optimization, client satisfaction, SLA attainment, and continuous improvement initiatives. The role requires knowledge of client vendor platforms, billing, team member development , and reporting analytics.
Responsibilities:
Customer Focus and Working Relationships:
  • Ensure managers actively engage in the department's processes by understanding client goals, aligning them with offered capabilities, and leading teams to develop and support campaigns and services that meet client needs.
  • Guide managers in effectively influencing stakeholders to adopt courses of action on critical, complex, or sensitive matters. Ensure cross-functional collaboration and build trust with internal and external customers to drive success.

Process Improvement and Issue Resolution:
  • Proactively identifying and resolving highly complex and unique issues across multiple functional areas.
  • Direct managers to take a broad, strategic approach to implementing innovative solutions while safeguarding business interests and relationships.
  • Provide oversight and strategic direction in solution development, ensuring collaboration across departments and divisions to achieve the best outcomes.
  • Ensure smooth execution of solutions, including client positioning and negotiation as needed.

Workload Management:
  • Lead and oversee a team through direct management of managers and employees to support the assigned vertical/region, ensuring workload balance to optimize resources and control costs.
  • Direct the development and execution of management and functional strategies through leadership oversight to drive revenue and profit growth.
  • Leverage knowledge of various business segments to support managers in leadership roles and strategic planning initiatives.

Evaluate and Reward Performance:
  • Lead through reporting managers to establish clear expectations, assess performance against job requirements and objectives, and ensure regular feedback is provided.
  • Guide managers in developing both leaders and individual contributors, implementing company policies, and leveraging reward tools to recognize high performers.
  • Oversee the timely completion and delivery of performance reviews, ensuring managers facilitate promotions, pay increases, disciplinary actions, and terminations as needed.
  • Provide strategic input into budget development and maintain oversight of budget execution.

Qualifications
  • Bachelors Degree in relevant discipline required
  • Bachelors degree and at least 8 years of prior leadership and management experience with in-depth knowledge and experience with industry related issues required, or a Graduate degree and at least 6 years of prior leadership and management experience.
  • Ability to adapt messaging for different audiences, including Sr leaders, clients, and internal teams.
  • Strong understanding of how messaging impacts the organization, customers, and business outcomes.
  • Ability to create and deliver compelling presentations to influence decision-makers and stakeholders
  • Deep understanding of CRM systems, data analytics tools, and enterprise workflow solutions (e.g., Salesforce, Tableau, Google Workspace, MS Office Suite).
  • Ability to quickly learn new programs and functional areas, applying them to optimize team and business performance.
  • Capability to train, mentor, and develop team members in best practices, business tools, and technology solutions.
  • Demonstrated ability to analyze high-impact business problems, evaluate critical elements, and develop innovative solutions.
  • Strong understanding of how decisions impact operational efficiency, revenue growth, and client relationships.
  • Ability to evaluate, redesign, and implement more effective workflows and service models.
  • Ability to proactively identify challenges and implement solutions with minimal supervision.
  • Experience managing fast-paced, high-production team environments while maintaining service excellence.

Additional Information
RRD's current salary range for this role is $100,000 to $104,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Shift: Monday to Friday, 8:00am to 5:00pm
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RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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