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Direct Client Virtual Assistant Jobs in Toronto, ON

Match Retail

Director of Client Services

Mississauga, ON

CA$100K - CA$120K/yr

Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday to Friday ... Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent ...

Momiji

Client Intervention Program Worker

Toronto, ON

CA$20 - CA$22/hr

The successful candidate will provide direct client support, maintain accurate documentation, assist with assessments and program delivery, and collaborate with community partners to ensure seniors ...

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Direct Client Virtual Assistant information

How does a direct client virtual assistant typically manage communication and collaboration with clients who work in different time zones?

As a Direct Client Virtual Assistant, managing communication across time zones is a common challenge. Most VAs use shared digital tools like project management platforms, cloud-based calendars, and messaging apps to stay organized and responsive. It's standard practice to establish overlapping 'core hours' for real-time communication and clarify expectations regarding response times. Regular check-ins and clear documentation help ensure tasks are completed smoothly, regardless of time differences. This approach fosters trust and reliable collaboration, even when working remotely for clients around the world.

What is a direct client virtual assistant?

Direct Client Virtual Assistants are professionals who provide administrative, technical, or creative support to clients remotely, usually working directly for the client rather than through an agency. Their tasks may include scheduling, email management, research, data entry, and more, depending on the client’s needs. Working directly with clients allows Virtual Assistants to build stronger relationships and tailor their services to specific requirements. This role often requires excellent communication, organizational skills, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a direct client virtual assistant?

To thrive as a Direct Client Virtual Assistant, you need strong organizational abilities, excellent written and verbal communication, and proficiency in administrative tasks, often supported by experience or a relevant certification. Familiarity with tools like Google Workspace, Microsoft Office, project management platforms (e.g., Asana, Trello), and communication systems such as Slack or Zoom is typically required. Outstanding time management, problem-solving, and interpersonal skills help you stand out in supporting clients remotely. These skills ensure tasks are completed efficiently, client needs are met proactively, and professional relationships are maintained, which is vital for client satisfaction and long-term success.
Direct Client Virtual Assistant jobs near you

Director of Client Services

Match Retail

Mississauga, ON

CA$100K - CA$120K/yr

Full-time

Posted 16 days ago

Job description

Overview

Director, Client Services - GTA

Location: Greater Toronto Area (Hybrid)Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position 

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
  • Own overall client satisfaction, retention, and growth across programs
  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
  • Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
  • Oversee program planning, launches, optimization, and performance against KPIs
  • Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
  • Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
  • Prepare and present executive-level business reviews, insights, and recommendations to clients
  • Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

  • 5+ years of experience in client services within retail, CPG, or sales execution
  • Proven experience leading and developing high-performing teams
  • Strong understanding of retail environments, field execution, and national programs
  • Demonstrated ability to manage complex, multi-client portfolios
  • Excellent communication, presentation, and stakeholder management skills
  • Highly organized, strategic, and solutions-oriented mindset.
  • Comfortable working in a fast-paced, evolving environment
  • Willingness to travel, as required to support clients and teams

Why Join Match Retail?

  • Senior leadership role with high impact and visibility
  • Opportunity to work with leading national and global brands
  • Collaborative, performance-driven culture
  • Competitive compensation and benefits
  • Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.Step 4: Final candidates participate in an in-person or virtual interview with the client.

 

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

Employment Type: FULL_TIME

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