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Direct Claims Jobs in Boston, MA (NOW HIRING)

Berkley

Claims Consultant

Boston, MA · On-site

$50 - $70/hr

Retain, lead and direct coverage counsel in providing advice and guidance to Gemini as needed ... Ensure that claims are being handled (by the insured, an underlying carrier or by Gemini) in a ...

Liberty Mutual Insurance

Environmental Claims Officer

MA · On-site +1

$94K/yr

Direct and oversee litigation strategy through the selection and management of defense counsel and ... D. preferred. * 7 + years claims/legal experience, with at least 2 years within a technical ...

centralins

Liability Claims Manager

Waltham, MA · On-site

As a Liability Claims Manager, you will lead a team of casualty claim adjusters handling first and ... Direct coverage analysis on business auto and commercial general liability policies, including ...

Liberty Mutual

Senior Claims Representative

Boston, MA · On-site

$46K - $84K/yr

As a Commercial Insurance Claims Representative , you will review, and process simple and ... In addition to a wide range of benefits, as a direct employee, your insurance education and ...

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All JobsDirect Claims JobsDirect Claims Jobs in Boston, MA

Direct Claims information

See Boston, MA salary details

$33.1K

$70.2K

$97.8K

How much do direct claims jobs pay per year?

As of Sep 3, 2026, the average yearly pay for direct claims in Boston, MA is $70,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $82,000.00 per year, depending on experience, location, and employer.

What is a direct claim?

Direct claims refer to insurance claims that are filed directly by the policyholder with their own insurance company, rather than going through a third party or the at-fault party's insurer. This process is common in situations like auto accidents, where the policyholder seeks compensation for damages or losses under their own policy. Direct claims help streamline the process, reduce delays, and ensure the policyholder receives prompt assistance and settlements. They are often associated with 'first-party' insurance coverage, such as collision, comprehensive, or health insurance claims.

What are the key skills and qualifications needed to thrive as a direct claims specialist?

To thrive as a Direct Claims Specialist, you need a solid understanding of insurance policies, claims processes, and relevant legal regulations, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC or CPCU is typical. Exceptional attention to detail, problem-solving abilities, and strong communication skills set top performers apart in this role. These skills and qualifications ensure claims are processed accurately and efficiently, leading to customer satisfaction and minimized risk for the insurer.

What are some common challenges faced by professionals in direct claims roles, and how can they effectively manage these challenges?

Professionals in Direct Claims often face the challenge of balancing a high volume of claims with the need for thorough investigation and timely resolution. Managing customer expectations and handling sensitive situations, such as denied claims or complex cases, can also be demanding. Effective communication, strong organizational skills, and staying updated on policy guidelines are crucial for success. Building collaborative relationships with adjusters, underwriters, and other departments helps ensure accurate and efficient claims processing.

What is the difference between Direct Claims vs Claims Adjuster?

AspectDirect ClaimsClaims Adjuster
CredentialsInsurance license, knowledge of policiesInsurance license, sometimes certifications like AIC or CPCU
Work EnvironmentCustomer service, office or remoteFieldwork, office, or remote
Employer & IndustryInsurance companies, agenciesInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding direct claims handlingEvaluating claims adjustment roles

Direct Claims professionals primarily handle claims directly from policyholders, focusing on processing and resolving claims within the insurance company. Claims Adjusters evaluate, investigate, and settle claims, often working in the field or remotely. Both roles require insurance licensing, but Claims Adjusters may have additional certifications. While their work overlaps in claims processing, Direct Claims roles are more customer-facing, whereas Claims Adjusters focus on assessment and negotiation.

What are popular job titles related to Direct Claims jobs in Boston, MA?

For Direct Claims jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Direct Claims jobs in Boston, MA look for?

The top searched job categories for Direct Claims jobs in Boston, MA are:

What cities near Boston, MA are hiring for Direct Claims jobs?

Cities near Boston, MA with the most Direct Claims job openings:

Direct Claims jobs near you

Claims Consultant

Berkley

Boston, MA • On-site

$50 - $70/hr

Full-time, Part-time

Re-posted 26 days ago

Job description

Company Details

Gemini Transportation Underwriters is a leading provider of excess liability insurance for companies in the transportation industry. We offer excess liability coverage for all types of vehicles and excess liability and railroad protection for freight and passenger railroads and public transit systems. As part of W. R. Berkley Corporation, one of the nation's premiere commercial lines property casualty insurance providers, we combine the resources of a Fortune 500 company with the underwriting expertise and personalized service of a specialty carrier. We are pleased to underwrite and issue policies on behalf of Gemini Insurance Company*, also a W.R. Berkley member company, which carries an A. M. Best Financial Strength Rating of A+ (Superior) and a Financial Size Category of XV. 

Company URL:            https://www.geminiunderwriters.com/

The company is an equal opportunity employee

Responsibilities

The Claims Consultant handles high-exposure transportation claims (trucking, public transit, rail) throughout the United States.

Key Functions will include but not be limited to:

  • Determine whether Gemini has a present or potential future defense obligation or indemnity obligation on assigned claims and position claims accordingly.
  • Handle assigned claims for which Gemini has a present or potential future defense obligation or indemnity obligation
    • Actively monitor and evaluate handling of such claims by insureds within self-insured retentions or underlying carriers and gather all information, documentation and advice necessary to evaluate and manage the exposure to the insured and Gemini.
    • Participate in the defense of such claims with insureds or underlying carriers to the extent necessary to protect the interests of the insured and Gemini or assume control of the defense as may be required by policy language, law or circumstances.
    • Retain, lead and supervise monitoring counsel or defense counsel in representing the interests of the insured or Gemini or both.
    • Establish expense and loss reserves up to designated authority levels and recommend reserving above such levels to Claims Unit Manager, Senior Vice President of Claims and President of Gemini as needed.
    • Review, evaluate and, if necessary, respond in a reasonable and timely fashion to demands seeking payment of an insured's total applicable limits of liability, time-limited demands, offers of judgment, demands that Gemini settle a claim within its limits of liability and similar types of demands or offers.
    • Retain, lead and direct coverage counsel in providing advice and guidance to Gemini as needed.
    • Represent Gemini at settlement conferences, mediations and any court room or trial appearances as may be required.
    • Ensure that claims are being handled (by the insured, an underlying carrier or by Gemini) in a manner such that the insured and counsel retained to defend the insured are prepared and ready try a case to verdict if a reasonable negotiated resolution cannot be achieved.
    • Negotiation the settlement of claims on behalf of Gemini up to designated authority levels and request authority above such levels to Claims Unit Manager, Senior Vice President of Claims and President of Gemini as necessary.
  • Report on a regular basis to the Claims Unit Manager, Senior Vice President of Claims, Vice President of Underwriting, and President of Gemini due to nature of claims being handled.
  • Additional responsibilities and opportunities assigned based on need, performance and demonstrated development potential.
Qualifications

   Bachelor's Degree required    Juris doctor with litigation experience preferred.    Minimum of six (6) years handling or litigating commercial auto liability claims with an insurance company or law firm required.  Experience handling trucking claims, in particular, preferred.      Experience handling claims involving public transit systems (busses, subways, etc.) and railroads preferred.    Experience handling claims on behalf of umbrella or excess carriers preferred.    Must have excellent investigative and analytical abilities.    Must have excellent written and oral communications skills.    Creativity and problem-solving abilities are essential.    Ability to assess priorities and manage deadlines effectively.    Must have sufficient knowledge and confidence to lead, instruct, question and challenge, in a reasonable and appropriate fashion, counsel retained to represent insureds or Gemini or both.    Up to 20% travel.

Additional Company DetailsWe do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan which for this role include: o Hourly: $50-$70/hr o This is a temporary role (not permanent) - estimated 3-6 months o Part time 20 - 25 hours a week The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship DetailsSponsorship not Offered for this RoleEmployment Type: OTHER

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