Direct Claims Jobs in Chelsea, MA (NOW HIRING)

We’re hiring a Special Claims Examiner on our Reinsurance Claims Examining team. Our mission is simple: recover the money Liberty is owed under our reinsurance contracts. The role is ideal for someone who likes complex claim analysis, contract review, financial detail, and working with internal and external partners to drive recoveries. It’s a high-impact opportunity where strong execution directly contributes to the company’s bottom line.

The Special Claims Examiner is responsible for managing the end-to-end ceded reinsurance claims process, ensuring accurate and timely reporting, collections, and reconciliations with reinsurers. This role serves as a subject matter expert, partnering with internal stakeholders, brokers, and reinsurers to resolve complex claim issues while maintaining compliance with treaty and facultative reinsurance agreements.

The ideal candidate possesses strong technical reinsurance knowledge, excellent analytical skills, and the ability to work independently while contributing to continuous process improvement initiatives, including use of AI.

Key Responsibilities: 

• Manage a portfolio of ceded reinsurance claims from initial notification through final recovery and settlement.
• Interpret treaty and facultative reinsurance contracts to determine coverage, reporting requirements, and recoverable amounts. 
• Prepare and submit accurate claim notices, proofs of loss, and supporting documentation to reinsurers and brokers. 
• Monitor and support collecting outstanding reinsurance recoverables, proactively following up outstanding issues when applicable.
• Investigate and resolve complex claim discrepancies, coverage questions, and collection issues. 
• Collaborate with Claims, Underwriting, Finance, and Accounting to ensure accurate claim reporting and financial results. 
• Support ceded claim balances and support month-end, quarter-end, and year-end close activities.
• Analyze claims data and identify trends, exceptions, and opportunities for operational improvement and mitigating leakage. 
• Maintain accurate documentation and ensure compliance with internal controls, regulatory requirements, and company policies. Participate in audits and provide supporting documentation as requested. 
• Assist with testing and implementation of system enhancements and process improvements. 
• Mentor junior team members by sharing technical knowledge and best practices.

• Bachelor’s degree in Business, Finance, Risk Management, or related field (or equivalent experience).
• 5+ years of ceded reinsurance/direct claims experience. 
• Understanding of treaty and facultative reinsurance preferred.
• Experience interpreting reinsurance contracts terms and conditions. 
• Proficiency with Microsoft Excel and claims/reinsurance administration systems.
• Strong analytical, organizational, and proactive problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with minimal supervision in fast paced environment.

Preferred

• Experience with property and casualty direct and/or reinsurance claims experience
• Knowledge of GAAP/statutory accounting related to reinsurance recoverables.
• Experience working with brokers and/or global reinsurers. 
• Familiarity with process improvement methodologies and automation tools. 

Core Competencies

• Technical reinsurance or claims expertise
• Critical thinking and sound judgment
• Attention to detail
• Relationship management
• Financial and analytical acumen
• Accountability and ownership 
• Collaboration and teamwork 
• Continuous improvement mindset
• Effective communication
• Customer-focused service

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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