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Associate In Claims Jobs in Boston, MA (NOW HIRING)

Aoins

Claims Specialist - Bodily Injury

Westborough, MA · On-site

$75K - $95K/yr

This Bodily Injury Claims Specialist handles bodily injury and general liability claims through ... Our associates thrive in a supportive, collaborative workplace where community involvement ...

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All JobsAssociate In Claims JobsAssociate In Claims Jobs in Boston, MA

Associate In Claims information

See Boston, MA salary details

$14

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$33

How much do associate in claims jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for associate in claims in Boston, MA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

Is being an Associate In Claims hard?

Being an Associate In Claims can be challenging as it requires strong attention to detail, good communication skills, and the ability to analyze insurance policies and claims. The role often involves handling complex cases, working under deadlines, and using claims management software, which can be demanding for some individuals.

What skills and qualifications are needed to thrive as an associate in claims?

To thrive as an Associate In Claims, you need a solid understanding of insurance principles, claim investigation, and policy analysis, often supported by an AIC designation or similar qualification. Familiarity with claims management systems, documentation tools, and relevant regulatory software is typically required. Strong analytical thinking, negotiation, and customer service skills help you resolve claims efficiently and build trust with policyholders. These competencies are essential for accurate claim handling, regulatory compliance, and maintaining company reputation.

What is an associate in claims?

An Associate in Claims (AIC) is a professional designation awarded by The Institutes to individuals who have demonstrated expertise in handling insurance claims. The designation is achieved by completing a series of courses and exams focused on claims investigation, evaluation, negotiation, and settlement. Earning an AIC can enhance a claims professional's knowledge, credibility, and career advancement opportunities within the insurance industry.

What are common challenges faced by an associate in claims, and how can they be overcome?

Associates in Claims often encounter challenges such as handling high volumes of claims, managing tight deadlines, and communicating effectively with policyholders who may be upset or stressed. To overcome these challenges, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing effective communication and conflict resolution techniques helps build trust with clients and resolve disputes more efficiently. Regular collaboration with senior adjusters and ongoing training can also support professional growth and improve problem-solving abilities.

How much do associates in claims make in the US?

Associates in claims typically earn an average annual salary of around $45,000 to $55,000 in the US, depending on experience, location, and employer. Entry-level positions may start lower, while experienced claims associates or those with specialized skills can earn higher wages.

What is the difference between Associate In Claims vs Claims Adjuster?

AspectAssociate In ClaimsClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licenses or certificationsHigh school diploma; licensing often required depending on state and claim type
Work EnvironmentOffice setting, administrative tasks, team collaborationField or office; inspecting damages, interviewing claimants, assessing damages
Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims firms
Common Search/ComparisonAssociate In Claims vs Claims Adjuster

The main difference between Associate In Claims and Claims Adjuster lies in their roles and responsibilities. An Associate In Claims typically supports claims processing, handles administrative tasks, and may be in training or entry-level positions. Claims Adjusters, on the other hand, actively investigate and evaluate claims, often inspecting damages and negotiating settlements. Both roles require similar credentials and work within insurance environments, but Claims Adjusters have more direct involvement in claim resolution.

What are popular job titles related to Associate In Claims jobs in Boston, MA? For Associate In Claims jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Associate In Claims jobs in Boston, MA look for? The top searched job categories for Associate In Claims jobs in Boston, MA are:
Associate In Claims jobs near you

Workers Compensation Claims Specialist (NE Region)

Zurich Insurance Group

Boston, MA • On-site, Remote

$25.25 - $34.75/hr

Full-time

Posted 22 days ago

Job description

Zurich is looking for an accomplished Workers Compensation Claims Specialist II for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based in one of the following states: Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, or West Virginia.

The Workers Compensation Claims Specialist will handle multi-party commercial line Workman's Compensation claims of low to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

In this role you will be responsible for:

  • Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims.
  • Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence.
  • Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
  • Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.
  • Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
  • Assess damages by calculating applicable damages or range of damages allowed by law.
  • Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.
  • Meet quality standards by following best practices.
  • Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts.
  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors. Departs from approved vendors with manager approval, where in the best interests of the insured.
  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
  • Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud.
  • Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
  • Protect Zurich's reputation by keeping claims information confidential.
  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. And participating in professional societies.

Basic Qualifications:

  • Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area
    OR
  • Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
    OR
  • Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area
    OR
  • High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
    AND
  • Must obtain and maintain required adjuster license(s)
  • Knowledge of insurance regulations, markets and products
  • Microsoft Office experience

Preferred Qualifications:

  • 4+ years of experience in the Workers Compensation line of business
  • 3+ years of experience handling litigation management
  • Specialization in PA jurisdiction with knowledge of NJ and/or VA jurisdictions
  • Learn and handle additional jurisdictions as needed
  • EDI filing requirements
  • MSA/Medicare knowledge
  • WCCA, WCCP Designations
  • Knowledge and skill of claims handling
  • Negotiation experience
  • Experience in line of business
  • Excellent communication skills
  • Analytical skills
 

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Parsippany, AM - Boston, AM - New Jersey Virtual Office, AM - Pennsylvania Virtual Office, AM - Connecticut Virtual Office, AM - Massachusetts Virt. Office, AM - Delaware Virtual Office, AM - New Hampshire Virt. Office, AM - Maine Virtual Office, AM - Rhode Island Virtual Office, AM - West Virginia Virt. Office, AM - Vermont Virtual Office
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MD1 LI-ASSOCIATE #LI-HYBRID 

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