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Direct Claims Jobs in Washington (NOW HIRING)

Ampcus

Claims Processor

Fairfax, VA · On-site

$17.50 - $22.25/hr

Under direct supervision, reviews and adjudicates paper/electronic claims. Determines proper handling and adjudication of claims following organizational policies and procedures. ESSENTIAL FUNCTIONS ...

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy. * Evaluate claims for potential third party or subrogation recovery.

Marriott International

Claims Adjuster II

Bethesda, MD · On-site

$63K - $92K/yr

Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy. * Evaluate claims for potential third party or subrogation recovery.

Marriott

Claims Adjuster II

Bethesda, MD · On-site +1

Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy. * Evaluate claims for potential third party or subrogation recovery.

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of ... Partner with the Regional Director and Operations Managers to ensure effective communication ...

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of ... Partner with the Regional Director and Operations Managers to ensure effective communication ...

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All JobsDirect Claims JobsDirect Claims Jobs in Washington

Direct Claims information

What are direct claims?

Direct claims refer to insurance claims that are filed directly by the policyholder with their own insurance company, rather than going through a third party or the at-fault party's insurer. This process is common in situations like auto accidents, where the policyholder seeks compensation for damages or losses under their own policy. Direct claims help streamline the process, reduce delays, and ensure the policyholder receives prompt assistance and settlements. They are often associated with 'first-party' insurance coverage, such as collision, comprehensive, or health insurance claims.

What are some common challenges faced by professionals in Direct Claims roles, and how can they effectively manage these challenges?

Professionals in Direct Claims often face the challenge of balancing a high volume of claims with the need for thorough investigation and timely resolution. Managing customer expectations and handling sensitive situations, such as denied claims or complex cases, can also be demanding. Effective communication, strong organizational skills, and staying updated on policy guidelines are crucial for success. Building collaborative relationships with adjusters, underwriters, and other departments helps ensure accurate and efficient claims processing.

What are the key skills and qualifications needed to thrive as a Direct Claims Specialist, and why are they important?

To thrive as a Direct Claims Specialist, you need a solid understanding of insurance policies, claims processes, and relevant legal regulations, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC or CPCU is typical. Exceptional attention to detail, problem-solving abilities, and strong communication skills set top performers apart in this role. These skills and qualifications ensure claims are processed accurately and efficiently, leading to customer satisfaction and minimized risk for the insurer.

What is the difference between Direct Claims vs Claims Adjuster?

AspectDirect ClaimsClaims Adjuster
CredentialsInsurance license, knowledge of policiesInsurance license, sometimes certifications like AIC or CPCU
Work EnvironmentCustomer service, office or remoteFieldwork, office, or remote
Employer & IndustryInsurance companies, agenciesInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding direct claims handlingEvaluating claims adjustment roles

Direct Claims professionals primarily handle claims directly from policyholders, focusing on processing and resolving claims within the insurance company. Claims Adjusters evaluate, investigate, and settle claims, often working in the field or remotely. Both roles require insurance licensing, but Claims Adjusters may have additional certifications. While their work overlaps in claims processing, Direct Claims roles are more customer-facing, whereas Claims Adjusters focus on assessment and negotiation.

What are popular job titles related to Direct Claims jobs in Washington? For Direct Claims jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Direct Claims jobs in Washington look for? The top searched job categories for Direct Claims jobs in Washington are:
What cities in Washington are hiring for Direct Claims jobs? Cities in Washington with the most Direct Claims job openings:
Direct Claims jobs near you
Infographic showing various Direct Claims job openings in Washington as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior Claims & Insurance Operations Specialist - US

Free2move

Washington, DC • On-site, Remote

Full-time

Posted 10 days ago

Job description

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.
With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!
Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.
Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across different continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!
If you want to join a team of +650 experts and bold international projects, then you're in the right place!
You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
If you are an autonomous "doer" who knows how to fight for every dollar on vehicle valuations and thrives in a fast-paced environment, this role is for you !
What You'll Do ?
1. End-to-End Claims Handling & TPA Partnership
Direct Claims Management: Personally handle and resolve physical and material damage claims from start to finish.
Third-Party Claims Oversight: Partner closely with our Third-Party Administrator (TPA) to manage and oversee third-party property damage and bodily injury claims, ensuring robust liability determination and defense strategies.
TPA Supervision: Serve as the daily operational point of contact for the TPA. Monitor open files, ensure strict adherence to agreed SLAs, and approve settlements within your delegated authority limits.
Investigation & Assessment: Review police reports, renter statements, photos, and estimates to determine liability, coverage applicability, and damages.
2. Total Loss Management & ACV Challenging
ACV Challenge: Critically analyze valuation reports (CCC, Audatex, etc.) for totaled or stolen vehicles. Aggressively challenge the Actual Cash Value (ACV) calculated by TPAs or carriers to ensure our fleet is compensated at true market value.
GAP Insurance: Manage the documentation, filing, and resolution of all GAP insurance claims to secure seamless financial recovery following primary ACV payouts.
3. Collections & Subrogation (Renters Recovery)
Payment Recovery: Actively pursue and collect deductibles, repair costs, and third-party damages directly from renters or their personal insurance providers based on their specific protection plans.
Payment Plans: Establish, track, and enforce recovery payment plans with renters when immediate full payment is not possible.
Dispute Resolution: Handle renter escalations regarding damage charges and billing disputes with firmness, fairness, and professionalism.
4. Program Compliance & Reporting
Reporting & Alignment: Keep the Global Head of Insurance continuously informed of high-severity claims, ACV negotiation wins, and operational bottlenecks.
Fronting Carrier Liaison: Ensure all claims processes strictly align with our Insurer's compliance guidelines and reporting requirements.
Strategic Partner Support: Serve as the daily operational claims contact for our strategic partners to resolve fleet incidents efficiently.
What We Are Looking For ?
Experience: 5+ years of hands-on claims handling experience in the U.S., specifically covering Auto Physical Damage, Property Damage, and Third-Party Liability.
ACV Expertise: A proven track record in total loss management and successfully negotiating/challenging Actual Cash Value (ACV) with adjusters or carriers.
Self-Insurance/TPA Expertise: Experience working within a self-insured program or closely managing a TPA relationship.
Collections/Subrogation: Strong experience in auto subrogation or recovering damage costs directly from individuals/renters.
GAP Insurance: Solid familiarity with GAP insurance claims processes.
Mindset: Highly autonomous and comfortable in a fast-paced, "hands-on" operational environment. You are a driven professional who takes ownership of results.
Preferred:
Experience in fleet management, carsharing, car rental, or mobility tech environments.
Active Adjuster License(s) in key US states.
What we offer
Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:
  • A start-up spirit supported by a large Group
  • The opportunity to revolutionize the uses of mobility with us!
  • A neat integration to start well
  • Lots of possibilities for development
  • Collaboration with multidisciplinary and international teams
  • International projects to perfect your background!
  • An attractive salary
  • An access to our E-Learning platform : for the development of languages and other skills
  • No-meetings days to boost your efficiency!

...This list is not exhaustive...
Job type:
- Permanent contract
Location : Remotely in USA
Package :
  • Annual gross salary package depending of your experience: +/- 80 000 USD

Department Operations Vaas Locations Washington Remote status Fully Remote Employment type Full-time

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