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Direct Care Manager Jobs in Rhode Island (NOW HIRING)

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Direct Care Manager information

What is a direct care manager?

Direct Care Managers are professionals responsible for overseeing the delivery of care and support services in settings such as group homes, assisted living facilities, or community-based programs. They supervise direct care staff, coordinate care plans, ensure compliance with regulations, and maintain a high standard of service for clients or residents. Their duties often include hiring and training staff, managing schedules, monitoring quality of care, and serving as a liaison between families, staff, and healthcare professionals.

What are the key skills and qualifications needed to thrive as a direct care manager?

To thrive as a Direct Care Manager, you need a background in healthcare or social services, leadership experience, and a relevant degree such as in nursing, social work, or health administration. Familiarity with care management software, electronic health records (EHRs), and regulatory compliance certifications like CPR or First Aid are typically required. Strong interpersonal communication, problem-solving, and organizational skills are crucial for managing staff and ensuring high-quality client care. These skills and qualifications are essential for ensuring smooth operations, regulatory compliance, and positive outcomes for both clients and care teams.

What are some common challenges a direct care manager faces when overseeing a team, and how can these be addressed?

Direct Care Managers often encounter challenges such as balancing administrative duties with hands-on support, managing staff turnover, and ensuring consistent quality of care. Navigating these issues requires strong communication skills, effective delegation, and regular staff training. Building a supportive team environment and maintaining open lines of communication with both staff and clients can help address these challenges and promote a positive care setting.

What is the difference between Direct Care Manager vs Direct Support Professional?

AspectDirect Care ManagerDirect Support Professional
CredentialsHigh school diploma or equivalent; some roles may require certifications in CPR, first aid, or behavioral managementHigh school diploma or equivalent; certifications like CPR and first aid are common
Work EnvironmentSupervisory role overseeing direct support staff in healthcare or community settingsProviding direct care to individuals with disabilities or chronic conditions in homes or community settings
Employer & IndustryHealthcare facilities, community agencies, residential programsResidential homes, community agencies, support organizations

The main difference is that a Direct Care Manager supervises and coordinates care staff, while a Direct Support Professional provides direct assistance to clients. The roles often overlap in settings and required certifications, but the manager focuses on oversight and program management, whereas the support professional delivers hands-on care.

What are the most commonly searched types of Direct Care jobs in Rhode Island?

The most popular types of Direct Care jobs in Rhode Island are:

What are popular job titles related to Direct Care Manager jobs in Rhode Island?

For Direct Care Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Direct Care Manager jobs in Rhode Island look for?

The top searched job categories for Direct Care Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Direct Care Manager jobs?

Cities in Rhode Island with the most Direct Care Manager job openings:

Direct Care Manager jobs near you

Nurse Care Manager

Newport, RI • On-site

East Bay Community Action Program
Non-Profits • 501 - 1,000 employees
Learn more about East Bay Community Action Programexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Nurse Care Manager
Department: Medical
Employment Type: Full Time
Location: Newport - Chafee Medical
Reporting To: Director of Nursing
Description
The Nurse RN Care Manager provides comprehensive clinical care management, chronic disease support, transitional care coordination, patient education, and whole-person care planning for high-risk and medically complex patients across medical and behavioral health services. This role supports Patient-Centered Medical Home (PCMH) standards, value-based care initiatives, Accountable Entity (AE) requirements, CCBHC integration, and organizational quality goals through interdisciplinary collaboration, proactive outreach, and population health management.
What You'll Do
Lead High-Impact Care Management
  • Identify and prioritize high-risk, high-utilizing patients using population health tools and data to target interventions that reduce preventable hospitalizations and emergency visits.
  • Develop and manage individualized care plans with clear goals, evidence-based interventions, and structured follow-up tailored to each patient's needs.
  • Manage patient panels by closing preventive and chronic care gaps while improving performance on quality and value-based care measures.

Drive Care Coordination & Transitions
  • Lead transitional care management, ensuring smooth hospital-to-home transitions through timely outreach, medication reconciliation, and follow-up care.
  • Partner with primary care, behavioral health, and interdisciplinary teams to deliver coordinated, integrated care.
  • Facilitate case conferences and treatment planning to support shared patients and optimize outcomes.

Engage Patients & Address Whole-Person Needs
  • Proactively engage patients through outreach and coaching strategies that improve adherence, self-management, and health literacy.
  • Address social determinants of health by connecting patients to internal and community-based resources that remove barriers to care.
  • Use motivational interviewing and culturally responsive communication to build trust and drive meaningful behavior change.

Strengthen Quality, Compliance & Outcomes
  • Conduct ongoing assessments and adjust care plans based on patient condition, risk, and utilization patterns.
  • Monitor hospital utilization trends and implement targeted interventions to reduce avoidable admissions.
  • Ensure accurate, compliant documentation that supports quality reporting, regulatory requirements, and value-based care initiatives such as MSSP and payer contracts.

Collaborate & Contribute Across the Organization
  • Serve as a key liaison across providers, community partners, and programs to ensure seamless, integrated service delivery.
  • Participate in interdisciplinary meetings and organizational initiatives to improve population health and patient experience.
  • Provide clinical support, including direct RN functions as needed, to ensure continuity and excellence in care delivery.

This is a dynamic, patient-centered role where you'll combine clinical expertise, data-driven decision-making, and strong collaboration to make a measurable impact on both individual patients and broader populations.
Required Credentials & Experience
• A minimum of an Associate's Degree in Nursing.
• Active Registered Nurse (RN) licensure in the State of Rhode Island.
• Minimum of two (2) years of experience in community health, primary care, acute care, or care management involving coordination of complex patient needs.
• Demonstrated experience managing high-risk or medically complex patient populations and coordinating interdisciplinary care.
Core Competencies
• Demonstrates strong clinical judgment and prioritization skills to manage complex patient needs in a fast-paced environment.
• Applies accountability and data-driven decision-making to achieve measurable outcomes in population health and quality performance.
• Builds effective partnerships across interdisciplinary teams and external organizations to coordinate comprehensive care.
• Communicates clearly and effectively with diverse patient populations, adapting approach to support understanding and engagement.
• Maintains high standards of organization, documentation accuracy, and follow-through on care plans and patient needs.
• Shows adaptability and resilience in managing changing priorities, patient needs, and organizational requirements.
Preferred Qualifications
• Experience working within a Patient-Centered Medical Home (PCMH) or value-based care environment.
• Familiarity with Accountable Entity programs, MSSP, or other payer-based quality initiatives.
• Knowledge of population health tools and electronic health record (EHR) systems used for care management and reporting.
Benefits
For Full-Time Employees Working 30-40 hours per week, EBCAP offers:
  • Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
  • Supplemental vision insurance (Delta Dental)
  • Voluntary medical and dependent care flexible spending accounts
  • Up to 3% matching 403(b) retirement plan
  • Employer-paid life insurance
  • Generous paid time off including vacation, holidays, personal days, and sick time
  • Mileage reimbursement
  • Tuition reimbursement
  • Employer-paid professional development
  • Employee assistance program

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