Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial ...
Therefore, Director, Account Manager candidates must have a proven sales track record, incredible interpersonal skills, and be driven by excellence on all fronts to be successful in this high-profile ...
Therefore, Director, Account Manager candidates must have a proven sales track record, incredible interpersonal skills, and be driven by excellence on all fronts to be successful in this high-profile ...
Therefore, Director, Account Manager candidates must have a proven sales track record, incredible interpersonal skills, and be driven by excellence on all fronts to be successful in this high-profile ...
Therefore, Director, Account Manager candidates must have a proven sales track record, incredible interpersonal skills, and be driven by excellence on all fronts to be successful in this high-profile ...
Enterprise Account Manager
Manhattan, NY · On-site
The Role Reporting to the Director, Account Management - Enterprise, you'll partner with our Enterprise Client Success Management partners to ensure our employer partners see value in the Handshake ...
Enterprise Account Manager
Manhattan, NY · On-site
The Role Reporting to the Director, Account Management - Enterprise, you'll partner with our Enterprise Client Success Management partners to ensure our employer partners see value in the Handshake ...
Fitch Solutions is currently seeking a Director, Account Manager based out of our New York office. Fitch Solutions, a global leader in credit risk information and strategic data solutions, is looking ...
Fitch Solutions is currently seeking a Director, Account Manager based out of our New York office. Fitch Solutions, a global leader in credit risk information and strategic data solutions, is looking ...
Fitch Solutions is currently seeking a Director, Account Manager based out of our New York office. Fitch Solutions, a global leader in credit risk information and strategic data solutions, is looking ...
Fitch Solutions is currently seeking a Director, Account Manager based out of our New York office. Fitch Solutions, a global leader in credit risk information and strategic data solutions, is looking ...
Account Manager
Morristown, NJ · On-site
Ability to supervise direct reports and provide mentorship. Titles and Responsibilities: Associate Account Manager (AAM): * The AAM is focused on developing skills and gaining experience in account ...
Account Manager
Morristown, NJ · On-site
Ability to supervise direct reports and provide mentorship. Titles and Responsibilities: Associate Account Manager (AAM): * The AAM is focused on developing skills and gaining experience in account ...
Account Manager
Morristown, NJ · On-site
Ability to supervise direct reports and provide mentorship. Titles and Responsibilities: Associate Account Manager (AAM): * The AAM is focused on developing skills and gaining experience in account ...
Account Manager
Morristown, NJ · On-site
Ability to supervise direct reports and provide mentorship. Titles and Responsibilities: Associate Account Manager (AAM): * The AAM is focused on developing skills and gaining experience in account ...
FDC Account Manager, Director
New York, NY · On-site
$170K - $300K/yr
The Director level, FDC Account Manager is responsible for leading strategic relationships across Citi's most significant Futures, OTC Clearing, and FX Prime Brokerage (FDC) clients. The role is ...
FDC Account Manager, Director
New York, NY · On-site
$170K - $300K/yr
The Director level, FDC Account Manager is responsible for leading strategic relationships across Citi's most significant Futures, OTC Clearing, and FX Prime Brokerage (FDC) clients. The role is ...
Senior Account Manager
Manhattan, NY · On-site
$75K - $85K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Quick apply
Senior Account Manager
Manhattan, NY · On-site
$75K - $85K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Senior Account Manager
Manhattan, NY · On-site
$75K - $85K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Senior Account Manager
Manhattan, NY · On-site
$75K - $85K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Senior Account Manager
New York, NY · On-site
$85K - $95K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Senior Account Manager
New York, NY · On-site
$85K - $95K/yr
Senior Account Manager Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. Compensation ...
Director, Account Management
New York, NY · On-site
$170K - $220K/yr
What We're Looking For * 5-10 years in enterprise Account Management or Customer Success, with 2+ years of direct team management experience * Proven track record managing enterprise accounts at a ...
Quick apply
Director, Account Management
New York, NY · On-site
$170K - $220K/yr
What We're Looking For * 5-10 years in enterprise Account Management or Customer Success, with 2+ years of direct team management experience * Proven track record managing enterprise accounts at a ...
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Quick apply
Account Manager
White Plains, NY · On-site
$60K - $100K/yr
The Account Manager is an outside, B2B account management and sales position that provides field ... Supervise and direct Night Managers; ensure the client's strategy is executed and all services are ...
Account Manager
New York, NY · On-site
... Director for accurate picture and preservation of account financials Develop client budgets, SOWs ... managers, and facilitate onboarding and training of junior staff by delegating project work to ...
Account Manager
New York, NY · On-site
... Director for accurate picture and preservation of account financials Develop client budgets, SOWs ... managers, and facilitate onboarding and training of junior staff by delegating project work to ...
Direct Account Manager information
How does a direct account manager typically collaborate with other departments to meet client needs?
As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.
How much does a direct account manager get paid?
The average salary for a direct account manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, which can significantly increase total compensation.
What skills and qualifications are needed to thrive as a direct account manager?
To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.
Can I be a direct account manager with no experience?
While some companies may consider entry-level candidates for a direct account manager position, most roles require prior experience in sales, customer service, or account management. Strong communication skills, familiarity with CRM tools, and relevant certifications can improve your chances, but gaining related experience is often necessary to qualify for the role.
What does a direct account manager do?
A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.
What is the difference between Direct Account Manager vs Customer Success Manager?
| Aspect | Direct Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing client accounts, sales, and revenue growth | Ensuring customer satisfaction and product adoption |
| Work Environment | Sales-driven, client-facing, often in B2B settings | Support-oriented, collaborative, often in SaaS or tech industries |
| Required Credentials | Sales experience, communication skills, sometimes sales certifications | Customer service skills, product knowledge, often certifications in customer success |
While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.
What are popular job titles related to Direct Account Manager jobs in New York? For Direct Account Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Direct Account Manager jobs in New York look for? The top searched job categories for Direct Account Manager jobs in New York are:
What cities in New York are hiring for Direct Account Manager jobs? Cities in New York with the most Direct Account Manager job openings:
Job description
About Behavox
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role
The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. In addition to owning a portfolio of the most complex enterprise accounts, this role carries broader responsibility for defining the engagement standard across the function, serving as a field expert on high-stakes accounts, and building the institutional knowledge that the team operates against. The Senior Strategic Account Manager leads through expertise and influence.
The Senior Strategic Account Manager owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships in the book. Full end-to-end ownership of these accounts includes elevated executive access and commercial complexity; the Senior Strategic Account Manager leads executive relationships at C-suite and Head-of level independently. This role also serves as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving the hiring assessment and onboarding materials, and leading internal learning sessions and workshops grounded in real account examples. The Senior Strategic Account Manager attends and speaks at industry events and conferences on behalf of Behavox, leads Customer Advisory Boards and CCO communities, and participates actively in hiring and interview processes as a calibration voice on candidate quality.
This is a hybrid position based out in our New York office.
What You'll Bring
What You'll Do
What We Offer
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Please note that:
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.
About the Role
The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. In addition to owning a portfolio of the most complex enterprise accounts, this role carries broader responsibility for defining the engagement standard across the function, serving as a field expert on high-stakes accounts, and building the institutional knowledge that the team operates against. The Senior Strategic Account Manager leads through expertise and influence.
The Senior Strategic Account Manager owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships in the book. Full end-to-end ownership of these accounts includes elevated executive access and commercial complexity; the Senior Strategic Account Manager leads executive relationships at C-suite and Head-of level independently. This role also serves as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.
Beyond direct account ownership, the Senior Strategic Account Manager defines engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving the hiring assessment and onboarding materials, and leading internal learning sessions and workshops grounded in real account examples. The Senior Strategic Account Manager attends and speaks at industry events and conferences on behalf of Behavox, leads Customer Advisory Boards and CCO communities, and participates actively in hiring and interview processes as a calibration voice on candidate quality.
This is a hybrid position based out in our New York office.
What You'll Bring
- Enterprise compliance technology at the highest account complexity. Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across the most demanding Tier 1 financial institutions; understands how these systems interact within a client's broader controls framework.
- Executive engagement at C-suite and Head-of level. Independently builds and sustains trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions; represents Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value.
- Standards and process ownership for account management. Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and commercial execution for the entire Strategic Account Management function; creates vertical playbooks, quality benchmarks, and metrics that other team members operate against.
- At-risk account intervention and resolution. Serves as the deployment resource for complex or commercially significant account situations; engages directly in at-risk accounts to assess, stabilize, and coach the assigned Strategic Account Manager through resolution without displacing ownership.
- External representation and community leadership. Presents Behavox's customer success and product vision to external audiences at industry events and conferences; leads Customer Advisory Boards, CCO communities, and industry working groups; builds and stewards the external community of Behavox customers and practitioners.
What You'll Do
- Multi-product, multi-region account ownership at scale. Manages the most complex accounts in the portfolio ($3M or higher combined ARR) with full end-to-end responsibility for delivery, health, commercial outcomes, and executive relationships across multiple geographies, products, and stakeholder groups.
- Escalation calibration and field deployment. Serves as the escalation point for the most sensitive situations before they reach leadership; assesses severity, coaches junior Strategic Account Managers through resolution in real time, and intervenes directly only when account complexity or commercial significance requires senior presence.
- Playbook and framework creation for repeatable execution. Creates reusable vertical playbooks, assessment instruments, and engagement frameworks that codify best practices across the function; validates and improves hiring assessments, onboarding materials, and the scoring framework used to evaluate new hires against departure archetype detection criteria.
- Strategic commercial execution on high-value accounts. Owns renewal and expansion strategy for the highest-ARR accounts; builds value-led commercial plays grounded in customer intelligence; co-owns the regional expansion pipeline with Account Executive leadership; participates in deal reviews for high-value renewals and expansions.
- Hiring calibration and team development through expertise. Participates actively in hiring and interview processes as the calibration voice on candidate quality; mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement; leads internal learning sessions grounded in real account examples.
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Please note that:
- We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process
- Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.
About Behavox
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2014