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Digital Support Supervisor Jobs (NOW HIRING)

YAI

Regional Support Supervisor

Brooklyn, NY · On-site

$66K/yr

... Support Supervisor will be responsible for ensuring quality and operational excellence for the ... Acts as a Super User for digital/technological systems * Alerts and coordinates the implementation ...

IMCD Group

Revenue Support Supervisor

Westlake, OH · On-site

Revenue Support Supervisor This position must report into our IMCD Westlake Headquarters. About ... digital tools to enhance efficiency and service levels. Qualifications Education High School ...

ION Solar

Sales Support-Supervisor

Orem, UT · On-site

We are looking for a highly motivated Sales Support Specialist to support business-critical ... Properly documenting all verbal and digital correspondence relevant to the customers account

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace ... We are seeking a Customer Support Supervisor with experience in customer service and leadership.

ION Solar

Sales Support-Supervisor

Orem, UT

We are looking for a highly motivated Sales Support Specialist to support business-critical ... Properly documenting all verbal and digital correspondence relevant to the customers account

OPENLANE

Customer Support Supervisor

Carmel, IN · On-site

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace ... We are seeking a Customer Support Supervisor with experience in customer service and leadership.

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Digital Support Supervisor information

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$67.9K

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How much do digital support supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Digital Support Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Technical Support Supervisor

Springfield, MO • On-site

Digital Monitoring Products
Investigation and Physical Security Services • 201 - 500 employees
Learn more about Digital Monitoring Productsexternal

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Digital Monitoring Products is seeking a Technical Support Supervisor to provide general supervision and product/service guidance to staff. The role involves ensuring departmental goals are achieved through effective management and support of the Technical Support Department.
Responsibilities:
• Provides day-to-day supervision of the Technical Support Department.
• Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
• Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
• Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
• Track department performance daily and provide manager with weekly report on critical metrics.
• Reviews technician call transcripts in CRM software for quality and accuracy.
• Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
• Maintains and adjusts department schedule to ensure the call center is covered at all times.
• Conducts employee performance reviews and consistently provides feedback on job performance.
• Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
• Answers Technical Support calls as needed to prevent long customer on-hold times.
• Maintains an open environment that encourages team member participation in process improvements and problem resolution.
• Escalates customer reported issues when needed and follows ECI process.
• Observes company policies and contributes to team effort.
• Performs other duties as assigned. Job duties are subject to change as directed by management.
Qualifications:
Required:
• Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
• Knowledge of computer hardware/software and digital data communications.
• 2+ years of experience in alarm system installation or support.
• Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
• High degree of accuracy/detail oriented.
• Ability to clearly communicate technical information to any audience.
• Demonstrates good coaching and training skills.
• Excellent knowledge of Technical Support processes and procedures.
• Ability to remain calm and professional in pressure situations.
• Flexible, results-oriented team player with excellent verbal and written communication skills.
• Punctual, have a good work attitude, and work cooperatively with others in the department and company.
• Accept and benefit from constructive feedback.
• Demonstrates excellent attendance and is flexible with overtime.
Company:
Digital Monitoring Products is a security and investigations company providing high-security ids systems and store intrusion systems. Founded in 1975, the company is headquartered in Springfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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