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Digital Support Engineer Jobs (NOW HIRING)

Istari Digital

Technical Support Engineer

$85K - $120K/yr

We're building out frontline support, and we need someone who can own the first line of the ... About Istari Digital Istari is a digital engineering software company building open, scalable ...

Posh AI

Support Engineer

$95K - $110K/yr

About the Role Posh is seeking a skilled Support Engineer to join our growing Support Department ... Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and ...

Certifisc

WI · On-site

Daarom zoeken we een IT Support & Development Engineer die zowel collega's ondersteunt als mee ... Ondersteunen van onze digitale tools zoals AdminPulse, Yuki, Silverfin, Microsoft 365, Azure,

Sensiple Inc.

Application Support Engineer

Liberty, NC · On-site

... Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has ... Application Support Engineer - Manufacturing Systems Location: Liberty, NC | Hybrid Type: Contract ...

Cloud Campaign

Support Engineer

Portland, OR · On-site

Support Engineer Reports To: VP, Revenue Employment Type: Full-Time Who We Are Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and ...

Sony Electronics

Sales Support Engineer

$63K - $84K/yr

The Sales Support Engineer serves as the primary technical resource supporting Sony Professional ... Experience supporting direct-view LED, Digital Signage, cloud-based solutions, and enterprise ...

AEG

Support Engineer

WI · On-site

Position Overview VISUA is seeking a Support Engineer to support, troubleshoot, install, and maintain professional video, audio, networking, digital signage, and LED display systems. This is a hands ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... empowers digital leaders to deliver exceptional, real-time data experiences to their customers.

SingleStore-LinkedIn

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... empowers digital leaders to deliver exceptional, real-time data experiences to their customers.

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

As a leading technology law firm, Cooley is committed to becoming a leader in the digital practice of law. To support this mission, the Product Support Engineer plays a critical role within the ...

Randstad Digital

Desktop Support Engineer

Manhattan, NY · On-site

$31 - $35/hr

... Operations Engineering,technical support,workstation Equal Opportunity Employer: Race, Color ... At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and ...

Cooley

Product Support Engineer

Santa Monica, CA · On-site

As a leading technology law firm, Cooley is committed to becoming a leader in the digital practice of law. To support this mission, the Product Support Engineer plays a critical role within the ...

Cooley

Product Support Engineer

Los Angeles, CA · On-site

As a leading technology law firm, Cooley is committed to becoming a leader in the digital practice of law. To support this mission, the Product Support Engineer plays a critical role within the ...

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Digital Support Engineer information

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How much do digital support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital support engineer in the United States is $139,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,000.00 and $136,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Digital Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $139,368 per year, or $67 per hour.

Technical Support Engineer

Remote

Istari Digital
See more jobs at Istari Digitalexternal

$85K - $120K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Istari is a self-hosted engineering platform with deep API surface area, a rich integration ecosystem, and demanding operational requirements. We're building out frontline support, and we need someone who can own the first line of the customer experience end to end.
This isn't a queue sitting behind another queue. You'll be the primary point of contact for incoming tickets, working closely with the Support Engineering Manager to keep the support function sharp and self-improving as it scales.
About the role
Support at Istari is a quality gate, not a buffer. When an issue reaches Engineering, it should arrive as a reproducible, severity-assessed bug, not noise. When a pattern reaches Product, it should arrive as a real, well-contextualized feature request, not a vague complaint. You'll be expected to hold that standard from the first ticket you touch. You'll also keep building the self-service resources that mean fewer tickets need to reach you at all.
Core Responsilities
  • Ticket Triage: Own incoming tickets in Pylon. Resolve what you can directly, and triage the rest following workflows set by the Support Engineering Team.
  • Engineering Handoff: Collect and document the logs, reproduction steps, and environment detail Engineering needs to act on a bug before you escalate it.
  • Product Feedback: Recognize patterns in customer requests and capture enough context to surface them to Product as real feature requests.
  • Documentation & Self-Service: Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
  • Process & Runbooks: Turn your own troubleshooting process into runbooks, so recurring issues don't require re-solving the same problem twice.
  • Metrics: Maintain strong SLA adherence and CSAT on your queue.

Required Qualifcations
Support & Communication
  • 5+ years of experience in technical or customer support, handling real product issues rather than a fixed script
  • Familiarity with ticketing platforms like Pylon.
  • Demonstrated skill in bug triage methodology and strong written technical communication, since documentation feeds both engineering escalations and customer-facing help content directly.

Troubleshooting
  • Proactive troubleshooting mindset that digs into "why," not just "here's a workaround."
  • Comfortable gathering technical detail, like logs, steps to reproduce, and environment info, all under a defined process rather than ad hoc.
  • Strong drive to get results for customer issues.

Preferred Qualifications
  • Documentation Depth: You've built out a help center or knowledge base from scratch, not just contributed to an existing one. You have experience writing and maintaining evergreen documentation internally, and consistently contribute to runbooks and best practices.
  • Technical Depth: You have experience troubleshooting API issues, interacting with relational databases, and leveraging observability tools and logs to resolve issues. You understand core networking concepts and are comfortable with scripting or automation to speed up repetitive diagnostic work.

About Istari Digital
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate engineering models across disciplines, organizations, and security levels - whether they're designing prototypes, performing virtual testing, or training AI and autonomy for complex systems.
Focus is rewarded. Finish is remembered.
Facts are friendly. Even when they are not fun.
Fellowship is fundamental. Make others successful.
$85,000 - $120,000 a year
The anticipated compensation range for this position may vary based on experience, skills, qualifications, location, and business needs. In addition to base salary, this role may be eligible for bonuses, equity, and a comprehensive benefits package.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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