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Digital Success Manager Jobs (NOW HIRING)

Wiley

Customer Success Manager

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the ...

NorthEastern

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Northeastern University

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Wiley & Sons, Inc.

About the Role Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account ...

Wiley & Sons, Inc.

NY · On-site

About the Role Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account ...

Wiley

Customer Success Manager

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the ...

1001 John Wiley & Sons, Inc.

NY · On-site

About the Role Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account ...

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Digital Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What is the difference between Digital Success Manager vs Digital Marketing Manager?

AspectDigital Success ManagerDigital Marketing Manager
Primary FocusEnsuring client success through digital solutions and ongoing supportPlanning and executing digital marketing campaigns to promote products/services
Required SkillsClient relationship management, digital tools, analyticsMarketing strategy, content creation, advertising platforms
Work EnvironmentClient-facing, collaborative with sales and support teamsMarketing teams, creative departments, advertising agencies
CertificationsDigital marketing certifications, project managementGoogle Ads, HubSpot, marketing certifications

The Digital Success Manager focuses on client retention and success through digital solutions, while the Digital Marketing Manager concentrates on creating and executing marketing campaigns. Both roles require digital skills and certifications but serve different business objectives.

What is a digital success manager?

A digital success manager is responsible for ensuring clients or users achieve their goals through digital platforms by optimizing digital strategies, analyzing data, and coordinating with marketing and technical teams. They often use tools like analytics software and require strong communication and problem-solving skills. The role involves monitoring digital performance and implementing improvements to enhance user engagement and satisfaction.

What cities are hiring for Digital Success Manager jobs?

Cities with the most Digital Success Manager job openings:

What states have the most Digital Success Manager jobs?

States with the most job openings for Digital Success Manager jobs include:

What are popular job titles related to Digital Success Manager jobs?

For Digital Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Digital Success Manager job openings in the United States as of September 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 47% In-person, and 53% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Digital Client Success Manager

Dallas, TX • On-site, Remote

Inktavo + OrderMyGear
See more jobs at Inktavo + OrderMyGearexternal

$85K - $95K/yr

Full-time

Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Manage and maintain relationships with clients through scheduled meetings and outreach to understand their needs and challenges.

  • Identify and execute data-driven growth opportunities within client accounts, including cross-selling and new-store opportunities.

  • Collaborate with cross-functional teams to execute client requests and initiatives.

Job description

Inktavo + OrderMyGear
Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce.
By joining our team, you'll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers.
Client Success @ MergeCo
The Client Success team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success team is the main point of contact for all roles within their accounts, from C-suite executives to customer service reps.
As a Digital Client Success Manager (DCSM), you are responsible for growth and retention within our tech-touch client segment. Your primary goal is to manage and maintain relationships with clients, serve as the subject matter expert on our products and services advise clients on best practices and strategies and own the entire client lifecycle.
As a DCSM, you will collaborate closely with cross-functional teams to identify and address product concerns, growth opportunities, and overall small improvements within this segment to make a large impact on the client experience.
A Day in the Life
  • Develop strong, trusting relationships with a large volume of clients. Regularly take scheduled Zoom meetings and phone calls with clients to understand their needs and challenges. Proactively schedule meetings and outreach to identified clients to recommend growth strategy.
  • Maintain knowledge of accounts, including their goals, tech stack, current initiatives, and performance
  • Identify and execute data-driven growth opportunities within the account base, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users.
  • Train new and existing Sales Representatives within accounts on new product features, best practices, and overall online store processes. Conduct product- and use-case-specific training sessions.
  • Monitor accounts for potential health risks. Leverage and execute risk playbooks.
  • Update and maintain account Salesforce data regularly.
  • Collaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.

Must Haves
  • Bachelor's degree or equivalent work experience in a client-facing role
  • 1+ years of experience in Client Success, Account Management, or Sales. Experience ina SaaS environment preferred.
  • Proven time management and multitasking skills in order to handle multiple tasks and clients/clients at once
  • Strong organizational skills and attention to detail
  • Demonstrated ability to communicate, present, and influence key stakeholders at all levels
  • A team player who is coachable, takes initiative, and has a curious mindset.
  • Comfortable working in an ever-evolving environment
  • Up to 15% travel required
  • U.S. Citizen or Permanent Resident status required
  • Visa Sponsorship not available

Nice to Haves
  • Experience with Zendesk, Zoom, and Google Suite products is a plus

A Few of the Perks
  • Competitive benefits
  • Unlimited PTO
  • Remote work available for U.S.-based candidates
  • 401(k) with employer match
  • Paid parental leave
  • In-office benefits for those local to Dallas, TX:
    • Catered lunches
    • Casual office atmosphere & located in the Design District
    • Fully stocked kitchen

Candidates must be physically located and legally authorized to work in one of the following states: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. We are currently unable to consider applicants outside of these states.
The pay range for this role is:
85,000 - 95,000 USD per year (Remote)

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