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Digital Service Administrator Jobs (NOW HIRING)

Novaspect, Inc.

Cloud Administrator

Schaumburg, IL · On-site

... services * Administer Microsoft Entra ID and hybrid identity, including Conditional Access, MFA ... the digital workplace experience Security, Compliance & Microsoft Platform Administration

New

RENAPS

Administrateur de base de données / DBA

Parmi nos services : - Service TI géré ou sur demande - Transformation digitale - Service ... En tant qu'Administrateur de Base de Données Senior, vous serez responsable de la maintenance, de ...

Cesna Group

Digital Administrator

New York, NY · On-site

$50K - $100K/yr

... service) to support * digital projects * -Contribute to improving digital workflows, customer experience, and operational efficiency Qualifications * -Open to all majors; interest in digital ...

Allegion Canada Inc.

Digital Workplace Administrator**The Digital Workplace Administrator will provide third‐line (L3 ... Act as the **third‐line (L3) escalation point** for complex incidents and service issues across ...

Infosys

Solr Administrator

Sunnyvale, CA · On-site

... digital services and consulting. We enable clients in more than 50 countries to navigate their ... Administrators and Data Center Team to fix the host issues. • Support Cluster rolling bounce ...

Gallagher

Client Benefits Administrator

San Diego, CA · Hybrid

$19 - $25.50/hr

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it ... Provide customer service support to COBRA members * Post COBRA payments * Process enrollment and ...

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Digital Service Administrator information

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How much do digital service administrator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for digital service administrator in the United States is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a digital service administrator?

A Digital Service Administrator is responsible for managing and maintaining an organization's digital platforms and services, such as websites, cloud applications, and internal digital tools. They ensure these services run smoothly, troubleshoot issues, and often coordinate updates or improvements. This role may also involve user support, monitoring system performance, and ensuring data security. Digital Service Administrators often work closely with IT teams, vendors, and end-users to optimize digital operations.

What are the key skills and qualifications needed to thrive as a digital service administrator, and why are they important?

To excel as a Digital Service Administrator, you need strong organizational skills, experience in IT service management, and a background in information technology or a related field. Familiarity with ITSM tools like ServiceNow or Jira, as well as certifications such as ITIL, are commonly expected. Excellent problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These competencies are vital to ensure efficient digital service delivery, quick resolution of technical issues, and seamless coordination among stakeholders.

How does a digital service administrator typically collaborate with IT and customer service teams?

A Digital Service Administrator works closely with both IT and customer service teams to ensure seamless operation of digital platforms. They act as a bridge, relaying user issues reported by customer service to IT for technical resolution, and providing updates or guidance back to customer-facing staff. This collaboration often involves regular meetings, shared ticketing systems, and coordinated troubleshooting efforts, which help maintain a positive user experience and quick resolution of technical challenges.

What cities are hiring for Digital Service Administrator jobs?

Cities with the most Digital Service Administrator job openings:

What states have the most Digital Service Administrator jobs?

States with the most job openings for Digital Service Administrator jobs include:

What are popular job titles related to Digital Service Administrator jobs?

For Digital Service Administrator jobs, the most frequently searched job titles are:

Infographic showing various Digital Service Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,736 per year, or $24.4 per hour.

Cloud Administrator

Schaumburg, IL • On-site

Novaspect Holdings, Inc.
See more jobs at Novaspect Holdings, Inc.external

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Novaspect, Inc., an Emerson Impact Partner and leader in automation systems and solutions, is seeking an experienced Cloud Administrator to join our Technology team.
The Cloud Administrator serves as a senior technical contributor and escalation resource responsible for the reliability, security, recoverability, and continuous improvement of Novaspect's Microsoft cloud and hybrid infrastructure platforms. This hands-on role administers and supports Microsoft 365, Azure, identity and endpoint management, virtualization, backup and recovery, and related technologies. The position translates business and operational requirements into secure, reliable, and supportable technology solutions that improve productivity and enable a modern employee experience across a multi-site workforce.
Cloud Administrator, Essential Duties & Responsibilities
Microsoft 365, Identity & Endpoint Administration
  • Administer and support the Microsoft 365 E5 environment, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Teams Voice, and related collaboration services
  • Administer Microsoft Entra ID and hybrid identity, including Conditional Access, MFA, authentication methods, access lifecycle processes, groups, guest access, and single sign-on integrations
  • Administer Microsoft Intune and endpoint management technologies, including compliance policies, configuration profiles, application deployment, Windows Update, endpoint security, and Windows Autopilot
  • Manage Windows, Android, iOS, and macOS endpoints throughout their lifecycle and troubleshoot complex provisioning, authentication, compliance, application, and endpoint issues
  • Partner with business teams to identify opportunities to improve productivity, collaboration, and the digital workplace experience

Security, Compliance & Microsoft Platform Administration
  • Administer Microsoft Defender technologies and investigate security alerts, suspicious activity, endpoint risks, and security incidents in coordination with Cybersecurity
  • Participate in vulnerability remediation, endpoint hardening, incident response, and continuous improvement of security controls
  • Administer and support Microsoft Purview capabilities, including information protection, Data Loss Prevention, retention, eDiscovery, audit, data classification, and related compliance technologies, including supporting documentation and audit evidence as required
  • Support Microsoft Copilot administration, including licensing, deployment, administrative controls, usage monitoring, and coordination with AI and business stakeholders

Azure & Hybrid Infrastructure
  • Administer Microsoft Azure infrastructure, including virtual machines, storage, networking, Azure Backup, monitoring, and related cloud services
  • Administer monitoring and alerting platforms supporting Microsoft cloud and hybrid infrastructure services
  • Administer Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services
  • Administer and maintain highly available Windows Server Hyper-V failover clusters using Storage Spaces Direct, including day-to-day health monitoring and virtual machine lifecycle management
  • Manage infrastructure capacity and performance, host operating-system patching, firmware coordination, controlled cluster maintenance, and related lifecycle activities
  • Troubleshoot complex Azure, Windows Server, Hyper-V, storage, replication, live-migration, networking, and infrastructure issues

Backup, Recovery & Disaster Recovery
  • Serve as the primary administrator and internal escalation point for the enterprise backup and recovery environment, including Veeam Backup & Replication
  • Administer and maintain backup jobs, repositories, proxies, retention, replication, restore testing, recovery execution, backup security controls, and related infrastructure
  • Monitor backup health and recovery readiness, proactively address failures and capacity or performance concerns, and coordinate platform upgrades and maintenance
  • Lead the technical execution and coordination of infrastructure disaster recovery planning, testing, documentation, and recovery activities in partnership with Technology leadership and appropriate business stakeholders

IT Service Management, Freshservice & Workflow Automation
  • Administer and continuously improve Freshservice, including platform configuration, workflows, routing, notifications, onboarding and offboarding processes, and related automation
  • Coordinate platform upgrades, feature adoption, vendor support, administrative troubleshooting, and improvements that enhance service delivery and Technology team efficiency

Automation, Operational Excellence & Technical Leadership
  • Develop automation solutions using PowerShell, Microsoft Graph API, Power Platform, Azure automation technologies, and other appropriate tools to improve administrative and operational processes
  • Create and maintain technical documentation, architecture information, runbooks, knowledge articles, standards, and procedures
  • Serve as a senior escalation resource, applying disciplined troubleshooting and root-cause analysis to complex and recurring technology problems
  • Collaborate across Technology and business teams, mentor team members, share technical expertise, and identify opportunities to improve reliability, security, recoverability, supportability, and operational efficiency
  • Participate in after-hours maintenance, incident response, and recovery activities when required
  • Stay current on relevant cloud and infrastructure technologies and recommend opportunities to improve the organization's technology environment and business operations

Cloud Administrator, Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
  • Minimum of 5 years of progressive IT experience with increasing responsibility for Microsoft cloud and infrastructure technologies
  • Minimum of 3 years of hands-on Microsoft 365 administration experience in an enterprise, distributed, or multi-site environment
  • Strong hands-on experience administering Microsoft 365, Microsoft Azure, and hybrid cloud/on-premises environments
  • Hands-on experience administering Microsoft Entra ID, Microsoft Intune, Windows endpoints, and Microsoft Defender technologies
  • Strong Windows Server administration experience, including Active Directory, Group Policy, DNS, and DHCP
  • Hands-on experience administering Microsoft Hyper-V environments, including highly available failover clusters
  • Working knowledge of enterprise backup and recovery technologies, including backup monitoring, retention, restores, and recovery testing
  • Experience using PowerShell for administration, troubleshooting, reporting, or automation.
  • Strong troubleshooting and root-cause analysis skills with the ability to independently resolve complex technical issues
  • Strong communication, customer service, and technical documentation skills, with the ability to manage competing priorities and collaborate effectively across technical and business teams

Cloud Administrator, Preferred Qualifications
  • Experience with Windows Server Failover Clustering and Storage Spaces Direct
  • Experience with Veeam Backup & Replication or a comparable enterprise backup and recovery platform
  • Experience with Microsoft Purview, including information protection, Data Loss Prevention, retention, eDiscovery, and related compliance capabilities
  • Experience administering Freshservice or another enterprise IT service-management platform
  • Experience supporting Microsoft Teams Voice
  • Experience with Microsoft Graph API, Power Platform, or Azure automation technologies
  • Experience supporting Microsoft Copilot or other AI-enabled productivity platforms
  • Experience with technical disaster recovery planning, testing, and recovery execution
  • Familiarity with ITIL-aligned service-management practices

Cloud Administrator, Preferred Certifications
Relevant certifications are valued but are not a substitute for demonstrated hands-on experience. Examples include:
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Security Operations Analyst Associate
  • CompTIA Security+
  • Relevant Veeam certification
  • Other current Microsoft credentials relevant to Microsoft 365, cloud, identity, endpoint, or security administration

Cloud Administrator, Physical Requirements
  • Ability to lift and move equipment weighing up to 50lbs
  • Ability to stoop, crouch, crawl, and safely use ladders when supporting hardware or infrastructure installations
  • Ability to perform prolonged computer work and repetitive hand motions

Cloud Administrator, Pay:
  • Salary Range: $125,000 - $145,000
  • Bonus potential: 5%

The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.
Cloud Administrator, Location: Schaumburg, IL
Cloud Administrator, Benefits:
Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:
  • Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
  • 401K with 6% company match
  • Employee Stock Ownership Plan (ESOP)
  • Excellent health & wellness benefits
  • Student debt & tuition reimbursement
  • Referral bonus

Who We Are:
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer's performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.

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