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Digital Service Administrator Jobs (NOW HIRING)

STI

Customer Service Administrator

$18.25 - $24.25/hr

We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST). This is much more than a help desk position. CSA will support a ...

STI

Customer Service Administrator

$18.25 - $24.25/hr

We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST). This is much more than a help desk position. CSA will support a ...

Anritsu

Customer Service Administrator

Morgan Hill, CA · On-site

$36.06 - $43.26/hr

... microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance ... As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible ...

Anritsu

Customer Service Administrator

Morgan Hill, CA · On-site

$75K - $90K/yr

... microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance ... As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible ...

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Digital Service Administrator information

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How much do digital service administrator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for digital service administrator in the United States is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a digital service administrator?

A Digital Service Administrator is responsible for managing and maintaining an organization's digital platforms and services, such as websites, cloud applications, and internal digital tools. They ensure these services run smoothly, troubleshoot issues, and often coordinate updates or improvements. This role may also involve user support, monitoring system performance, and ensuring data security. Digital Service Administrators often work closely with IT teams, vendors, and end-users to optimize digital operations.

What are the key skills and qualifications needed to thrive as a digital service administrator, and why are they important?

To excel as a Digital Service Administrator, you need strong organizational skills, experience in IT service management, and a background in information technology or a related field. Familiarity with ITSM tools like ServiceNow or Jira, as well as certifications such as ITIL, are commonly expected. Excellent problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These competencies are vital to ensure efficient digital service delivery, quick resolution of technical issues, and seamless coordination among stakeholders.

How does a digital service administrator typically collaborate with IT and customer service teams?

A Digital Service Administrator works closely with both IT and customer service teams to ensure seamless operation of digital platforms. They act as a bridge, relaying user issues reported by customer service to IT for technical resolution, and providing updates or guidance back to customer-facing staff. This collaboration often involves regular meetings, shared ticketing systems, and coordinated troubleshooting efforts, which help maintain a positive user experience and quick resolution of technical challenges.

What cities are hiring for Digital Service Administrator jobs?

Cities with the most Digital Service Administrator job openings:

What states have the most Digital Service Administrator jobs?

States with the most job openings for Digital Service Administrator jobs include:

What are popular job titles related to Digital Service Administrator jobs?

For Digital Service Administrator jobs, the most frequently searched job titles are:

Infographic showing various Digital Service Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,736 per year, or $24.4 per hour.

Customer Service Administrator

Remote

STI
See more jobs at STIexternal

$18.25 - $24.25/hr

Full-time

Re-posted 12 days ago

Job description

Job Title: Customer Service Administrator
Location: REMOTE
Duration: 12+ Months
Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving skills, organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager
Customer Service Administrator
Is this you?
Do you want to understand a user's needs, and the 'why' as well as the 'what' of a support request?
Are you excited about finding results that meet client needs?
Do you naturally think logically, and can you explain difficult concepts to non-technical users?
Do you think outside of the box, want to understand the perspectives of others, and enjoy interpreting and validating data?
Can you effectively communicate with diverse audiences?
Can you manage multiple work streams across a vast and diverse enterprise with ease?
  1. you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues and creatively find solutions to crucial needs.

If you answered an unequivocal 'yes' to all of these, this role might be for you: We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST).
This is much more than a help desk position.
CSA will support a high-functioning government team by serving as the point-person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from initial query to successful completion of the task.
This role is responsible for:
  • Managing customer support requests
  • Answering incident tickets
  • Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team.
  • You will play a vital role to help enhance customer satisfaction while supporting our digital products.

Key Responsibilities:
  • Customer Support:
  • Manage all customer inquiries via tickets, email, chat, and phone regarding digital products and services.
  • Provide timely and accurate information for all support requests to both clients and the digital service support team, escalating requests where appropriate and when necessary.
  • Manage workorder and incident tickets within ticketing system, triaging, routing and guiding tickets to the appropriate teams
  • Work with DSST business analyst, project manager to triage tickets and understand client needs.
  • Set expectations with clients throughout the support process.

  • Feedback Integration:
  • Gather, document, and analyze customer feedback related to digital support requests.
  • Collaborate with the digital support team to relay insights and suggestions for product improvements.
  • Gather and manage customer feedback to continually improve service and support delivery.
  • Documentation Management:
  • Maintain up-to-date records of customer interactions and resolutions.
  • Develop and update user guides, and other customer support documentation.
  • Cross-Functional Collaboration:
  • Work closely with UX/UI designers, developers, and product managers to ensure customer-centric design, functionality, accessibility and branding standards.
  • Participate in meetings to provide customer perspectives and influence product development.
  • Reporting and Analytics:
  • Assist in tracking key performance indicators (KPIs) related to customer service and satisfaction.
  • Prepare reports on customer service trends and feedback for management review.
  • Process Improvement:
  • Identify areas for improvement in customer service processes and digital product functionalities.
  • Collaborate with teams to implement solutions that enhance the customer experience.

Qualifications:
  • Education:
  • Bachelor's degree in business, communications, or a related field preferred
  • Experience with web development and other technology development
  • Experience:
  • 5 years of experience in help desk or customer service and support within the technology space
  • Customer facing communication skills and ability to speak holistically on status of in-flight tickets
  • Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
  • Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
  • Experience in the public sector; Municipal, State, Federal government
  • Familiarity with digital products and services is a plus
  • Experience working within in diverse cross-functional teams
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement in dealing effectively and diplomatically with all levels of government staff
  • Ability to maintain strict confidentiality

  • Skills:
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities with attention to details
  • Strong organizational and multitasking abilities
  • Strong time management and ability to prioritize
  • Strong technical competency along with willingness and ability to learn new tools
  • Familiarity with component-based content management systems: Sitecore a bonus
  • Proficiency in Microsoft Office Suite
  • Experience with customer support tools: Helix, Footprints a plus
  • Experience with project management tools such as Jira, and Confluence
  • Ability to manage many support tickets concurrently across multiple channels

Apply