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Digital Relationship Manager Jobs in Michigan (NOW HIRING)

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Lead Customer Relationship

Grand Rapids, MI · On-site

Grand Rapids, MI The Customer Relationship Lead is expected to manage a set of portfolios with PnL ... Digital skills ranging from Web/Mobile/Cloud/Analytic & Insight - High level understanding of ...

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All JobsDigital Relationship JobsDigital Relationship Manager JobsDigital Relationship Manager Jobs in Michigan

Digital Relationship Manager information

See Michigan salary details

$24.4K

$70.3K

$122.5K

How much do digital relationship manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for digital relationship manager in Michigan is $70,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a digital relationship manager?

A Digital Relationship Manager is a professional who manages and nurtures relationships with clients or customers through digital channels such as email, social media, and online platforms. Their main goal is to enhance customer engagement, resolve issues, and ensure a positive digital experience. They often collaborate with marketing, sales, and customer support teams to develop strategies that improve customer satisfaction and retention. Digital Relationship Managers use data and analytics to understand customer preferences and personalize interactions. This role is essential in helping organizations build strong, long-lasting relationships in an increasingly digital world.

How does a digital relationship manager typically collaborate with other departments to enhance the customer experience?

Digital Relationship Managers work closely with teams such as marketing, sales, IT, and customer support to create seamless digital experiences for clients. They often act as a bridge, communicating customer feedback and digital engagement insights to relevant departments to improve products and services. Collaboration may include participating in strategy meetings, co-developing digital campaigns, and coordinating on technology integrations to ensure that customers receive consistent and personalized interactions across all digital platforms.

What are the key skills and qualifications needed to thrive as a digital relationship manager, and why are they important?

To thrive as a Digital Relationship Manager, you need expertise in digital marketing, CRM platforms, and customer engagement strategies, often supported by a bachelor’s degree in marketing or business. Familiarity with tools like Salesforce, HubSpot, data analytics software, and social media management systems is typically required. Outstanding communication, problem-solving skills, and the ability to build rapport virtually help set top performers apart. These skills ensure effective client management, foster loyalty, and drive business growth in increasingly digital environments.

What is the difference between Digital Relationship Manager vs Customer Success Manager?

AspectDigital Relationship ManagerCustomer Success Manager
Primary FocusManaging digital channels and online customer interactionsEnsuring customer satisfaction and retention
Required SkillsDigital marketing, CRM tools, data analysisCommunication, problem-solving, client management
Work EnvironmentOnline platforms, digital marketing teamsCustomer service teams, client-facing roles
Industry UsageBanking, finance, e-commerceTech, SaaS, financial services

The Digital Relationship Manager primarily focuses on managing online interactions and digital channels to strengthen customer relationships, often working with digital marketing tools. In contrast, the Customer Success Manager emphasizes ensuring customer satisfaction and retention through direct client engagement. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to Digital Relationship Manager jobs in Michigan?

For Digital Relationship Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Digital Relationship Manager jobs in Michigan look for?

The top searched job categories for Digital Relationship Manager jobs in Michigan are:

What cities in Michigan are hiring for Digital Relationship Manager jobs?

Cities in Michigan with the most Digital Relationship Manager job openings:

Digital Relationship Manager jobs near you
Infographic showing various Digital Relationship Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $70,342 per year, or $33.8 per hour.

Business Relationship Manager - BFSI

Tata Consultancy Service Limited

Detroit, MI • On-site

$135K - $182K/yr

Full-time

Posted 13 days ago

Job description

Role: Business Relationship Manager - BFSI
Location: Detroit, MI
Key Responsibilities
1. Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.
2. Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across:
oDigital Transformation, Data & AI, Cloud & Infrastructure
oApplication Services, Business Process Services (BPS)
oIndustry-specific solutions
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.
3. Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.
4. Delivery Governance
• Partner with delivery teams to ensure:
oSLA achievement
oOperational excellence
oRisk management
oFinancial performance
oCustomer satisfaction
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.
5. Executive Stakeholder Management
• Engage with:
oCIOs, COO/Operations Heads, CFO organizations
oChief Claims Officers, Chief Underwriting Officers
oProcurement leaders
• Position organization as a strategic transformation partner.
6. Financial Accountability
• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.
7. Transformation Leadership
• Identify opportunities for:
oAI/GenAI adoption
oAutomation & Process reengineering
oDigital operations
oCustomer experience improvement
oBuild transformation roadmaps and business cases
Qualifications:
• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Retail Banking, Asset Finance
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.
Key Skills:
Business Skills
• Account Strategy, Revenue Growth, Consultative Selling
• Executive Engagement, Financial Management, Contract Management
Leadership Skills
• Stakeholder Management, Negotiation,
• Influencing, Team Leadership, Conflict Resolution
Transformation Skills
• Digital Transformation, Data & Analytics, AI & GenAI,
• Automation, Process Excellence
Salary Range: $135,150- $182,850 a year
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