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Digital Program Director Jobs in Covington, KY (NOW HIRING)

CareSource

Director, Digital Strategy

Dayton, KY · On-site

$113K - $197K/yr

The Director, Digital Strategy is responsible to drive innovation and next generation of digital ... personalized programs that drive engagement and increased engagement among key stakeholders ...

Kings Hammer

Marketing Director

Covington, KY · On-site

Covington, KY The Marketing Director leads Kings Hammer's marketing strategy, brand consistency, communications, content, digital initiatives, and campaign execution across all hubs, programs, and ...

sgsco

Account Director, Commerce

Cincinnati, OH · On-site

The Account Director, Commerce is the primary client lead for assigned commerce accounts ... guiding digital shelf content programs from opportunity and scope definition through creative ...

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All JobsDigital Program JobsDigital Program Director JobsDigital Program Director Jobs in Covington, KY

Digital Program Director information

See Covington, KY salary details

$65.5K

$92.4K

$125.2K

How much do digital program director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for digital program director in Covington, KY is $92,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a digital program director?

A Digital Program Director is a professional responsible for overseeing and managing digital initiatives within an organization. This role involves planning, executing, and optimizing digital programs such as marketing campaigns, online content strategies, or digital product launches. Digital Program Directors coordinate cross-functional teams, monitor project progress, and ensure that digital strategies align with the company's goals. They also track performance metrics and adjust strategies to improve outcomes.

What are the key skills and qualifications needed to thrive as a digital program director?

To thrive as a Digital Program Director, you need expertise in digital strategy, project management, and leadership, typically supported by a bachelor’s or master’s degree in marketing, communications, or a related field. Familiarity with project management tools (like Asana or Trello), analytics platforms (such as Google Analytics), and digital marketing systems is essential. Strong communication, problem-solving, and stakeholder management skills help you lead teams and align projects with business goals. These skills ensure the successful execution of digital initiatives that drive organizational growth and innovation.

How does a digital program director typically collaborate with cross-functional teams to ensure the success of digital initiatives?

A Digital Program Director regularly works with cross-functional teams, including marketing, IT, design, and analytics, to align project goals and ensure seamless execution of digital programs. They facilitate communication between departments, manage timelines, and resolve any roadblocks that arise. By providing strategic direction and fostering a collaborative environment, they help ensure that all stakeholders are working towards shared objectives and that digital initiatives are delivered on time and within budget.

What is the difference between Digital Program Director vs Digital Marketing Manager?

AspectDigital Program DirectorDigital Marketing Manager
Required CredentialsBachelor's degree; often advanced degrees in business or digital fields; certifications in project management or digital strategyBachelor's degree in marketing, communications, or related field; certifications like Google Ads or HubSpot
Work EnvironmentOversees multiple digital projects and teams, strategic planning, high-level decision makingExecutes marketing campaigns, manages digital channels, focuses on marketing tactics
Employer & Industry UsageUsed in large corporations, agencies, and organizations with complex digital initiativesCommon in marketing departments across various industries

The Digital Program Director focuses on overseeing multiple digital projects and strategic initiatives, while the Digital Marketing Manager concentrates on executing marketing campaigns and managing digital channels. Both roles require digital expertise but differ in scope and responsibilities.

What job categories do people searching Digital Program Director jobs in Covington, KY look for?

The top searched job categories for Digital Program Director jobs in Covington, KY are:

What cities near Covington, KY are hiring for Digital Program Director jobs?

Cities near Covington, KY with the most Digital Program Director job openings:

Digital Program Director jobs near you
Infographic showing various Digital Program Director job openings in Covington, KY as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, 1% Contract, and 3% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $92,367 per year, or $44.4 per hour.

Digital Customer Success Program Manager

Cincinnati, OH • On-site

STACK Construction Technologies
Construction • 11 - 50 employees
Learn more about STACK Construction Technologiesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Us:
STACK is a leading provider of cloud-based construction estimating and takeoff software solutions, committed to helping businesses transform through innovative solutions. We pride ourselves on fostering a collaborative, dynamic environment where team members have the opportunity to grow and make a real impact.
About the Role:
STACK is looking for a Digital Customer Success Program Manager to build the digital Customer Success motion that reaches every customer, whether or not a CSM is assigned to them. We have thousands of single-seat customers and a growing base of larger accounts. Human coverage alone won't get all of them to adopt STACK and see value from it.
Your job is to design, build, and run the programs that do - in-app sequences, scaled training, email campaigns, and whatever other channels the customer journey calls for.
This is a cross-functional role. You'll partner with Marketing, Sales, and Customer Success to define the motion, then work with our onboarding and consulting team to deliver training and with CS Operations to make it measurable. You'll own the programs end to end: the customer journey they support, the content that goes into them, the tooling that delivers them, and the numbers that tell you whether they worked.
What You'll Do:
Design the Digital Success Motion
  • Partner with Marketing, Sales, and Customer Success to design, develop, and deliver STACK's digital Customer Success motion.
  • Map the customer journey from onboarding through renewal and expansion and define the moments where a digital program should do the work.
  • Decide which channel fits which moment and recommend new channels when the journey needs one.
  • Define where digital coverage stands on its own, where it supports CSM, and where a human must take over.
  • Build the program calendar so customers get coordinated experience rather than competing messages from three teams.

Build and Run In-App Programs
  • Own in-app engagement in Pendo: guides, sequences, walkthroughs, announcements, and in-product nudges.
  • Use product usage data and behavioral signals to target the right customers with the right prompt at the right point in their workflow.
  • Build in-app onboarding and feature adoption paths that move customers to their next meaningful action.
  • Test, measure, and iterate on guide performance, and retire what isn't working.
  • Partner with Product on in-app messaging standards so the experience stays clean and useful, not noisy.

Scale Training and Education
  • Build multiple learning paths for different customer roles, products, and stages of maturity.
  • Partner with Marketing to develop and produce the training content, and with our onboarding and consulting team to deliver it.
  • Stand up the tracking behind training consumption: who enrolled, who finished, what they did in the product afterward.
  • Turn repeatable one-to-one onboarding and consulting work into scaled, self-serve programs.
  • Keep the curriculum current as STACK's platform and AI capabilities evolve.

Own Email and Campaign Programs
  • Build lifecycle email programs that drive onboarding, adoption, education, retention, and expansion.
  • Partner with Marketing on segmentation, content, design, and deliverability, and keep customer messaging coordinated with campaigns already in flight.
  • Trigger campaigns from product signals and customer health, not just from a calendar.
  • Run a real testing rhythm on subject lines, timing, audience, and offers, and act on what the tests tell you.

Measure What's Working
  • Define the success metrics for every program before it launches: engagement, adoption, consumption, retention, and expansion impact.
  • Partner with CS Operations on the data, tooling, and reporting the programs need.
  • Report on program performance to CS leadership and the wider business, and be direct about what didn't work.
  • Use the results to decide where to invest next and where to stop spending effort.

Partner Across STACK
  • Work with Customer Success to make sure digital programs support CSMs instead of duplicating their work.
  • Work with Marketing on content, campaign execution, brand, and voice.
  • Work with Sales on the customer segments, renewal moments, and expansion plays the programs should support.
  • Work with the onboarding and consulting team on training delivery and on what customers struggle with most.
  • Bring customer feedback and program insights back to Product and CS leadership.

The Channels You'll Work In:
- these are the channels we're building on now. Part of your job is telling us what's missing.
  • In-App (Pendo): Guides, sequences, and product nudges targeted by usage and behavior.
  • Scaled Training: Role-based learning paths built with Marketing, delivered by onboarding and consulting, with consumption tracked.
  • Email Campaigns: Lifecycle and signal-triggered programs across onboarding, adoption, retention, and expansion.
  • Your Recommendation: Webinars, communities, help content, video, or whatever else the journey needs. Make the case and build it.

What You Bring:
  • Direct experience delivering digital Customer Success programs. You've built scaled or tech-touch programs before and can point to what they changed.
  • 3+ years in Customer Success, customer marketing, lifecycle marketing, customer education, or a similar program role, ideally in SaaS.
  • Hands-on experience with an in-app engagement platform. Pendo is a plus, but Gainsight PX, Appcues, WalkMe, or similar counts.
  • Experience building customer learning paths or education programs, and tracking whether customers actually consumed them.
  • Experience running lifecycle email programs in a marketing automation or CS platform.
  • Comfortable with data. You can segment an audience, read a funnel, and tell the difference between a program that drove adoption and one that just got clicks.
  • A strong writer who can turn a product capability into copy a busy customer will act on.
  • Proven at working across Marketing, Sales, CS, Support, and Product without formal authority over any of them.
  • Organized enough to run several programs at once and keep them on schedule.
  • Curious about AI, and interested in using it to make programs more personalized and faster to build.
  • Comfortable in an environment where the playbook isn't finished and you're expected to help build it.
  • Experience in construction, preconstruction, real estate, or another vertical SaaS market is a plus, but not required.

What Success Looks Like:
Success in this role means customers get a useful, well-timed experience from STACK whether or not a person is assigned to them. You'll know you're doing the job well when:
  • Single-seat and long-tail customers are adopting STACK and renewing without a CSM touching every account.
  • In-app programs are moving customers to their next action, and you can show which ones do it best.
  • Training reaches customers at scale, and we know who consumed it and what changed in their usage afterward.
  • Email programs run off customer signals and health, not a fixed calendar.
  • CSMs use digital programs as leverage on their own accounts instead of working around them.
  • Marketing, Sales, and CS are working from one coordinated customer journey.
  • Every program has a metric, a result, and a clear decision about what happens next.

Why Join STACK?
  • We're at an exciting point in the company's growth and at the forefront of bringing AI and modern technology into preconstruction. This role is a rare chance to build a digital Customer Success motion from the ground up, for a customer base big enough that the work matters on day one.
  • If you like designing programs, running them yourself, and proving what worked, we'd love to hear from you.
  • Opportunity to work in a fast-paced, growth-oriented, remote-first environment.
  • Async-friendly environment with a focus on ownership and deep work.
  • Be part of a dynamic, supportive team where your contributions are valued.

At STACK, our values shape how we work, collaborate, and serve our customers:
  • Radical Honesty: Communicate directly, respectfully, and transparently-even when conversations are difficult. Give and receive feedback with care.
  • Customer Obsession: Put the customer at the center of every decision. Solve real problems, follow through, and measure success by customer outcomes.
  • Move With Purpose: Take thoughtful action, remain accountable, and own both successes and mistakes. Anticipate what's next and adapt as you learn.
  • Grow Together: Share knowledge, collaborate across teams, and invest in one another's development. Celebrate collective wins and treat setbacks as opportunities to learn.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $112k-130k + quarterly bonus. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. #LI-Remote

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