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Digital Operations Jobs in Washington, DC (NOW HIRING)

Shatterproof

Digital Operations Specialist

Washington, DC · On-site +1

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This ...

Shatterproof

Digital Operations Specialist

Washington, DC · Remote

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This ...

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How much do digital operations jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for digital operations in Washington, DC is $54.19, according to ZipRecruiter salary data. Most workers in this role earn between $50.91 and $57.40 per hour, depending on experience, location, and employer.

What do digital operations do?

Digital operations professionals manage and optimize a company's digital systems, processes, and platforms to ensure efficient workflow and technology performance. They often work with tools like cloud services, automation software, and data analytics to support business objectives and improve digital infrastructure.

What kinds of projects and daily tasks can I expect in a Digital Operations role?

As a Digital Operations professional, you’ll typically be involved in managing digital workflows, optimizing processes, and ensuring smooth coordination between technical and business teams. Your day may include monitoring digital platform performance, analyzing process data to identify improvement opportunities, troubleshooting system issues, and implementing new technology solutions. You may also collaborate regularly with IT, marketing, or product management teams to align digital strategies and support organizational goals. Expect an environment that values continuous improvement and adaptability, providing numerous opportunities to develop expertise in digital systems and operational strategy.

What is a Digital Operations job?

A Digital Operations job focuses on managing and optimizing digital processes, platforms, and technologies within a business. This role ensures smooth execution of digital initiatives, such as website management, automation, data analytics, and system integrations. Professionals in this field work to improve efficiency, enhance user experience, and support digital transformation efforts. They often collaborate with IT, marketing, and business teams to drive operational excellence.

What is the highest paying digital job?

The highest paying digital jobs are often executive roles such as Chief Digital Officer or Chief Technology Officer, with salaries exceeding $150,000 annually, especially in large organizations. Specialized roles like Data Science Directors or Cloud Architects also command high salaries due to their technical expertise and strategic importance.

What jobs make $3,000 a day?

In digital operations, high-paying roles such as senior digital strategists, digital marketing directors, or freelance consultants can earn around $3,000 daily, especially with extensive experience, specialized skills, or working on large-scale projects. These positions often require advanced knowledge of digital tools, analytics, and strategic planning, and may involve freelance or contract work with flexible schedules.

What are the key skills and qualifications needed to thrive in the Digital Operations position, and why are they important?

To thrive in Digital Operations, you need a strong understanding of digital workflows, data analysis, and project management, often supported by a relevant degree or experience in operations or digital platforms. Familiarity with tools like ERP systems, CRM platforms, data analytics dashboards, and workflow automation software is typically expected, and certifications in Lean Six Sigma or Agile methodologies can be beneficial. Strong organizational skills, problem-solving abilities, and effective communication are crucial soft skills for this role. These capabilities ensure seamless management of digital processes, quick adaptation to new technologies, and efficient collaboration across departments.

Which 3 jobs will survive AI?

Digital Operations roles that require strategic thinking, complex problem-solving, and human judgment are less likely to be fully automated by AI. Jobs involving project management, data analysis, and customer relationship management are expected to persist, especially when combined with skills in technology tools and communication. These roles often adapt by integrating AI tools to enhance efficiency rather than replacing the entire job.
What are the most commonly searched types of Digital Operations jobs in Washington, DC? The most popular types of Digital Operations jobs in Washington, DC are:
What job categories do people searching Digital Operations jobs in Washington, DC look for? The top searched job categories for Digital Operations jobs in Washington, DC are:
Digital Operations jobs near you
Infographic showing various Digital Operations job openings in Washington, DC as of July 2026, with employment types broken down into 81% Full Time, 9% Part Time, and 10% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $112,752 per year, or $54.2 per hour.

Digital Operations Specialist

Shatterproof

Washington, DC • On-site, Remote

$75K - $95K/yr

Full-time

Posted 11 days ago

Job description

ABOUT SHATTERPROOF
Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more atshatterproof.org.
WHO SUCCEEDS AT SHATTERPROOF
Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces.
We're looking for team members who:
  • Build systems and processes from the ground up and improve them continuously as we scale.
  • Take ownership and act with a builder's mindset, bringing forward solutions rather than waiting for direction.
  • Influence and collaborate across teams, shaping work through strong communication and relationship-building.
  • Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment.
  • Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis.
POSITION SUMMARY
Shatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This role sits at the intersection of IT operations, content publishing, digital marketing, and data driven decision making. It ensures that our public facing digital properties-especially Shatterproof.org-are secure, accessible, high performing, and aligned with the needs of Marketing, Fundraising, and Programs.
A key responsibility of this position is responsive, high-quality content publishing. The Specialist will manage updates across the primary website and microsites; maintain templates and design consistency; safeguard accessibility and SEO fundamentals; troubleshoot issues; and ensure that each update supports campaign, fundraising, and program goals. The role also administers and provides oversight for our suite of cloud hosted engagement tools-including Engaging Networks-ensuring configurations, integrations, and data flows operate smoothly.
In addition to ongoing operations, this role will support Shatterproof's upcoming new WordPress website launch. This includes contributing to content preparation, assisting with user journey and IA evaluation, validating templates, coordinating with vendor partners, and helping ensure a smooth transition without disrupting daily publishing needs. While the migration is a significant near-term project, Shatterproof.org's long-term stability and daily operational excellence remain the core focus of the role.
This position is deeply collaborative. The Specialist will work closely with IT, Marketing, and Fundraising; translate business requirements into technical execution; and balance rapid response work with structured processes such as QA, change management, and documentation. The ideal candidate brings a mix of hands-on CMS experience, digital operations discipline, basic frontend development comfort, and an understanding of how user experience impacts mission critical outcomes like fundraising and engagement.
CORE RESPONSIBILITIES
1. Website Operations & Content Publishing
  • Execute timely content updates across Shatterproof.org, campaign pages, blogs, microsites, and landing pages to support Marketing, Fundraising, and Programs.
  • Maintain CMS platforms (WordPress, Drupal and occasional Wix sites), applying updates, patches, and configuration changes with appropriate QA and communication.
  • Support the Drupal WordPress migration through content inventories, user journey mapping, template alignment, content QA, and vendor coordination.
  • Troubleshoot site issues and monitor performance, using analytics and performance tools to identify root causes and recommend improvements.
  • Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation.
  • Maintain brand and design consistency across all properties; collaborate with Marketing on layout decisions and work with creative partners for complex needs.
  • Maintain documentation for CMS workflows, release processes, update procedures, and configuration notes.
  • Provide support and training to staff who create or maintain content.

2. Analytics & Digital Optimization
  • Configure GA4 measurement, maintain tagging conventions, and oversee data quality across sites and engagement platforms.
  • Monitor critical metrics including conversions, navigation behavior, form performance, and site engagement.
  • Build or maintain dashboards (Looker Studio or equivalent) that provide actionable insights to internal teams.
  • Identify operational and UX improvements using analytics; contribute recommendations to increase conversions, reduce friction, and improve donor journeys.
  • Support A/B testing initiatives, implement variations, and evaluate test results with internal partners.
  • Maintain SEO fundamentals: metadata, structured data, sitemaps, robots directives, Core Web Vitals monitoring, and Search Console oversight.

3. Platform & Vendor Management
  • Serve as the primary administrator for Engaging Networks, configuring donation and advocacy forms, managing integrations, validating tracking, and ensuring data integrity.
  • Provide configuration oversight and support for Donor Drive, Double the Donation/360MatchPro, Quorum, Every.org, and related platforms.
  • Consult on RFP development, technical scoping, and vendor evaluations.
  • Coordinate Statements of Work, SLAs, execution timelines, deliverables, and monthly performance reviews with vendors.
  • Research cost-effective, scalable tools to enhance monitoring, hosting, publishing efficiency, or digital engagement.

4. Infrastructure, Hosting & Security
  • Manage hosting accounts, DNS records, Cloudflare CDN/WAF services, SSL/TLS lifecycle, and uptime monitoring for all web properties.
  • Maintain backup and restoration processes aligned with RTO/RPO targets; participate in periodic backup tests and DR exercises.
  • Support vulnerability remediation and coordinate access reviews, patching, and security hardening across digital platforms.

5. Change Management, Documentation & User Support
  • Operate a structured intake process for web requests with clear SLAs, triage workflows, and transparent communication.
  • Maintain a searchable knowledge base, user guides, release notes, and quick reference materials.
  • Provide internal training for content publishers, platform users, and cross team partners.
  • Communicate scheduled downtime, platform updates, and new feature rollouts clearly and proactively.

QUALIFICATIONS
  • 4-5+ years of experience in web operations, digital analytics, web production, or CMS administration.
  • Strong hands-on experience with WordPress; familiarity with Drupal and Wix or no code tools helpful.
  • Proficiency in HTML, CSS, JavaScript; basic comfort with PHP or modern frontend tooling is a plus.
  • Experience administering fundraising/advocacy platforms (e.g., Engaging Networks, Donor Drive, Classy, Every Action).
  • Understanding of online fundraising workflows and donor experience best practices.
  • Experience troubleshooting integrations between web platforms, CRMs, and email systems.
  • Working knowledge of WCAG 2.1 AA, SEO fundamentals, and performance optimization.
  • Demonstrated ability to manage multiple projects, prioritize incoming requests, document work, and communicate clearly across technical and nontechnical audiences.
  • Experience with CMS or platform migrations strongly valued.

You May Be a Good Fit If...
  • You balance speed with operational discipline-executing content updates quickly while maintaining high quality.
  • You use data and insights to guide decisions and improve user experiences.
  • You enjoy supporting cross functional teams and translating business needs into actionable digital solutions.
  • You stay curious about changes in SEO, AI, user behavior, and digital engagement trends.
  • You're comfortable navigating a hybrid operations/technical role within a mission driven nonprofit environment.

Apply