Digital Operations Manager Jobs in Delaware (NOW HIRING)

About The Job

OneMain is an innovative, digital focused company who is transforming the way our customers think about and use financial products. We use a customer-first approach to develop incredible features and experiences that empower our customers, and our product team is at the center of it all. As a product leader at OneMain, you and the rest of your product team are responsible for improving the financial well-being of our customers while ensuring the health of our business. You'll do this with a combination of instinct, analytics, empathy, influence, and personal drive to lead your team to build and ship creative solutions to tough problems. Removing these barriers while delivering on our business objectives is core to what our product team does.

An ideal member of the product leadership team has a proven track record of delivering incredible customer experiences and results at scale. You have a strong bias for action, and you'll do whatever it takes to get it done. You are a strategic thinker who can see over the distant horizon, but also jump right into the mix and own the execution details. You are passionate about solving customer problems and driven to deliver outcomes that help our customers improve their financial lives and our business reach our goals. You can balance the art and science of product management, mixing strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do.

As a senior product leader, you'll shape the future of our Collections ecosystem-designing customercentric journeys, elevating digital engagement, and enabling our teams with nextgeneration tools. You'll combine strategic vision, analytics, empathy, and execution excellence to deliver industryleading experiences at scale. This role is ideal for a product leader who thrives in fastpaced environments, thinks big, and executes with precision.

What You'll Do

• Lead the endtoend product strategy for digital Collections across preCollections, active Collections, and Recoveries.

• Design seamless, omnichannel customer experiences that reduce friction, increase engagement, and help customers regain financial stability.

• Partner with UX, Engineering, Operations, and Collections Strategy to build programs and journeys that enable customers-and the team members who support them.

• Drive development of GenAIpowered tools that enhance the effectiveness and efficiency of thousands of branch and callcenter staff.

• Leverage data, experimentation, and customer insights to guide prioritization, inform hypotheses, and measure impact.

• Communicate progress, risks, dependencies, and strategic decisions clearly to leadership and crossfunctional partners.

• Lead, mentor, and develop a highperforming team of product managers committed to excellence and innovation.

Qualifications:

• 15+ years managing digital consumer products, including 4+ years in a product leadership role.

• Proven success launching and scaling new products or features in highgrowth or highscale environments.

• Strong strategic thinking with the ability to simplify complexity and influence across teams.

• Excellent verbal and written communication skills with the ability to align, motivate, and drive clarity.

• Demonstrated analytical problemsolving skills and experience applying data to guide decisions.

• Handson experience across the product development lifecycle, from discovery through deployment.

• Customerobsessed mindset with ownership, accountability, and a drive to deliver meaningful outcomes.

• Bachelor's degree required.

Preferred:

• Experience in financial services, credit, servicing, or regulated environments.

• Background working with Collections or lossmitigation products.

• Experience developing AI/automation tools for operational teams.

Location:

This role is Hybrid. You should be located within a commutable distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX or Irving, TX with expectations of being in the office Tuesday, Wednesday and Thursday.

Salary:
Target base salary range for New York, NY and Baltimore, MD is $170k-$210k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

• Up to 4% matching 401(k)

• Employee Stock Purchase Plan (10% share discount)

• Tuition reimbursement

• Paid time off (15 days' vacation per year, prorated based on start date)

• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)

• 11 Paid holidays (4 floating holidays, prorated based on start date)

• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.