Digital Operations Assistant Jobs in West Virginia

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Job Description:

Madison College is seeking a Library Services Assistant to support library services at Goodman South Campus locations. This position plays an important role in daily library operations by providing front-line, student-centered support to online and walk-in students, assisting with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources.

The Library Services Assistant serve as an important point of contact for students and provide para-professional support to librarians, Student Achievement Centers and special projects as needed. Success in this role requires strong communication skills, flexibility, proficiency with academic technologies and the ability to help students locate, navigate, evaluate and cite information resources.

In this role, the Library Services Assistant may work non-traditional hours, including evenings and weekends, and primarily provide coverage during evenings and other lower-traffic service periods to ensure students continue to have access to library and technology support when needed.

Position Details:

Schedule: This is a part-time position offering a 4-day work schedule, 20 hours per week, 42 weeks per year.

During the academic year, the required schedule includes:

• Saturdays from 9:00 a.m. to 3:00 p.m.
• Three evenings per week (Monday-Thursday), with shifts ending at 6:00 p.m.

During the summer, staff adjust their hours accordingly:

• Monday-Thursday: 8:00 a.m.-4:30 p.m.
• Friday: 9:00 a.m.-3:00 p.m.

Schedule can be flexible during operational hours; Staff work together to determine a schedule that provides the needed coverage while accommodating staff availability whenever possible. Extended hours until 6:30 or 7:00pm during the week before the fall and spring semesters.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled with the first review date of August 23,2026 at 11:59 pm. After this date, the recruitment may close without further notice.

Required Documents (3):

• Resume
• Cover Letter
• Response to Supplemental Question

Madison College serves students from many different cultures, and Spanish is a first language for many of our students. While Spanish-language proficiency is not required for this position, we are asking this question to better understand applicants' language abilities as one factor in our evaluation process.

Supplemental Question:

In one sentence, please select the option that best describes your Spanish-language proficiency:

• I do not speak or understand Spanish.
• I have basic Spanish proficiency (limited conversational ability).
• I have intermediate Spanish proficiency (can communicate effectively in many workplace situations).
• I am fluent in Spanish (can speak, read, and write proficiently).
• Spanish is my native or primary language.

*Failure to include these documents by the first consideration date will result in the disqualification of your application.

Accountabilities:

• Provides research and academic technology support to help students develop information and digital literacy skills.
• Troubleshoots academic technology issues including access to and usage of learning management systems, student accounts, software, equipment, and videoconferencing tools to ensure students can effectively access systems and engage with coursework.
• Assists with physical and digital resource access and circulation of library materials. Facilitates checkouts, returns, interlibrary loans, deliveries and equipment loans.
• Ensures an accessible and supportive learning environment by upholding policies, resolving space usage concerns and maintaining availability of resources and equipment.
• Supports outreach and engagement efforts by assisting with marketing, event planning and promotional materials to increase awareness of services and programs.
• Collaborates on projects and quality improvement initiatives by contributing to planning, implementation and evaluation of efforts that enhance student support services.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities：

• Knowledge of academic library services, circulation procedures and reference best practices.
• Knowledge of academic technologies (e.g. learning management systems, course software, library management systems and resources, productivity software, equipment, videoconferencing products)
• Skill in gauging and developing information and digital literacy skills with users of varying abilities, backgrounds, and experience levels.
• Knowledge of academic research methods and information literacy principles.
• Skill in using library databases, digital resources and integrated library systems.
• Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
• Ability to provide effective customer service and resolve concerns, including helping students effectively connect with other college services and resources and referring appropriately.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Minimum Requirements:

Education:

• Associates degree or equivalent relevant work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

Work Experience:

• 0-2 years of relevant professional work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.eduor HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221