Digital Literacy Trainer Jobs (NOW HIRING)

At Boston Medical Center (BMC), our diverse staff works together for one goal - to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.
You'll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you'll have the tools you need to take charge of your own practice environment.

Position: Research Coordinator, General Internal Medicine
Location: Boston, MA
Schedule: 40 hours per week, Hybrid

POSITION SUMMARY:

The THRIVE Digital Equity Program is looking for a highly motivated Research Coordinator (RC). The RC will be responsible for a variety of research-related activities, including organizing study materials, collaborating with research participants throughout the study, and performing general administrative duties, training/supervising research staff, and data collection/data entry/analysis.

This role offers an excellent opportunity to gain experience and enhance your skills in clinical research. The THRIVE Digital Equity Program serves adult primary care patients at Boston Medical Center who experience barriers to accessing digital healthcare. The program focuses on patients with chronic conditions, including hypertension, type 2 diabetes, chronic heart disease, and chronic kidney disease, who are identified through the Epic electronic medical record (EMR) as being at risk for unsuccessful telehealth use because of limited device access, internet connectivity, or digital literacy. The THRIVE Digital Equity Program is located in the Crosstown Building at 801 Massachusetts Avenue, second floor.

JOB RESPONSIBILITIES:

• Coordinate the day-to-day implementation and operations of the THRIVE Digital Equity Program including patient identification, outreach, enrollment/participation, follow-up, and tracking across program activities.
• Maintain IRB compliance throughout the program, including preparation and submission of personnel changes, amendments, renewals, and other required IRB submissions.
• Work closely with clinical teams to ensure patients receive appropriate digital health support.
• Support implementation and evaluation of the BMC Digital Health Literacy Training Course, including participant recruitment, scheduling, training sessions, follow-up, and collection of participant feedback.
• Coordinate the pilot implementation of the Digital Health Literacy Course and assist with identifying and implementing improvements based on participant feedback.
• Develop and maintain databases, tracking systems, and documentation for program participants and activities.
• Monitor program metrics, including patient outreach, telehealth connection/completion, MyChart activation and navigation, digital literacy training participation, referrals, device distribution, and other program outcomes.
• Assist with data analysis and interpretation to evaluate the effectiveness and impact of the program. Prepare routine reports, dashboards, summaries, and other materials for the Principal Investigator, program leadership, and grant reporting.
• Identify trends and operational barriers and make recommendations for improving program efficiency and participant outcomes.
• Coordinate referrals to community-based organizations and digital equity resources and maintain documentation of referral outcomes.
• Maintain relationships and communication with community partners involved in digital literacy, technology access, internet connectivity, and other support services.
• Assist with coordination of laptops/tablets and other technology resources provided to eligible participants.
• Support expansion of digital health navigation services to additional BMC patient populations. Develop and maintain standardized workflows, training materials, and program procedures.
• Collaborate with BMC clinical, research, IT, THRIVE, and administrative teams to integrate digital health navigation into existing workflows.
• Ensure program activities are conducted in accordance with BMC policies, HIPAA/privacy requirements, and applicable research/IRB requirements, when applicable.
• Participate in quality improvement activities designed to increase patient engagement, digital literacy, MyChart use, and successful telehealth completion.
• Assist the PI and program leadership with identifying opportunities for program sustainability, scalability, and future funding.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE:

• Bachelor's degree required
• Master's Degree in Public Health preferred.
• Minimum 5 years' clinical research, public health or other relevant experience. (May consider 3 years of experience for candidates with a Master's degree )

KNOWLEDGE AND SKILLS:

• Knowledge of social/behavioral science research methods & principles. Knowledge of program evaluation is helpful.
• Ability to be self-directed, prioritize essential tasks, and balance numerous responsibilities.
• Must have excellent interpersonal skills, including the ability to work with individuals from a variety of disciplines, and on a variety of levels.
• Excellent oral and written communication skills
• Proficient with standard Microsoft programs (i.e., MS Word, Excel, PowerPoint, Outlook) and web browsers.

This position is funded by a 3-year grant. There may be opportunity beyond this grant funding for position integration into ongoing operations.

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base, especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn't dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer.If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toTalentacquisition@bmc.orgor call617-638-8582to let us know the nature of your request.

Compensation Range:

$53,000.00- $77,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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