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Digital Fraud Investigator Jobs (NOW HIRING)

Investigate fraud involving debit/credit cards, ACH transactions, wire transfers, check fraud, account takeover, identity theft, and digital banking. * Validate customer activity using available ...

The Fraud Investigator I plays a key role in protecting the bank and its customers from financial loss by investigating fraud claims and suspicious activity across deposit, payment, card, and digital ...

Conduct endtoend fraud investigations, including transactional analysis across deposit, payment, and digital banking channels * Independently review, analyze, and disposition fraud alerts generated ...

Conduct end‑to‑end fraud investigations, including transactional analysis across deposit, payment, and digital banking channels * Independently review, analyze, and disposition fraud alerts ...

Fraud Investigator I

Greenville, SC · On-site

$19.10 - $28.52/hr

... digital banking channels. This position conducts thorough investigations, evaluates evidence ... Fraud Investigations * Conduct investigations into suspected fraud involving debit cards, deposits ...

Conduct end-to-end fraud investigations, including transactional analysis across deposit, payment, and digital banking channels * Independently review, analyze, and disposition fraud alerts generated ...

Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud * Experience investigating and mitigating card testing and account takeover attacks

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How much do digital fraud investigator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for digital fraud investigator in the United States is $30.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.34 per hour, depending on experience, location, and employer.

What is a digital fraud investigator?

A Digital Fraud Investigator is a professional who identifies, analyzes, and helps prevent fraudulent activities that occur online or through digital channels. They use specialized tools and techniques to track suspicious transactions, investigate cybercrimes, and gather digital evidence. These investigators often work for banks, law enforcement, or private companies to protect individuals and organizations from online scams, identity theft, and other types of digital fraud. Their work involves staying updated on the latest fraud schemes and collaborating with other cybersecurity and legal professionals.

What are the key skills and qualifications needed to thrive as a digital fraud investigator?

To thrive as a Digital Fraud Investigator, you need expertise in fraud detection, analytical reasoning, and a background in criminal justice or cybersecurity. Familiarity with digital forensics tools, data analysis software (such as SQL and Excel), and certifications like CFE (Certified Fraud Examiner) or CEH (Certified Ethical Hacker) are commonly required. Strong attention to detail, critical thinking, and effective communication skills help investigators analyze patterns and collaborate across departments. These skills and qualifications are crucial for identifying, investigating, and preventing digital fraud in dynamic and high-risk environments.

How does a digital fraud investigator typically collaborate with other departments during an investigation?

As a Digital Fraud Investigator, you'll regularly work alongside teams such as IT security, compliance, legal, and customer service. Effective collaboration is essential to gather evidence, analyze suspicious activities, and ensure all regulatory requirements are met. You may help IT teams trace digital footprints, coordinate with legal staff to prepare reports, and communicate findings to management. Clear communication and teamwork are crucial for quickly addressing fraud incidents and minimizing risk to the organization.
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Infographic showing various Digital Fraud Investigator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $64,132 per year, or $30.8 per hour.

Fraud Investigator

Milford, OH • On-site

METRIX IT SOLUTIONS INC
IT Services • 51 - 200 employees

Other

Posted 8 days ago


Job description

Fraud Investigator (L1) is responsible for monitoring, reviewing, and investigating potentially fraudulent transactions, account activities, and customer behaviors. The role involves performing initial fraud assessments, identifying suspicious patterns, documenting findings, and escalating complex cases to higher investigation levels. The incumbent ensures adherence to regulatory requirements, internal policies, and fraud prevention controls.


Transaction Monitoring & Investigation

• Review alerts generated through fraud monitoring systems.

• Analyze financial transactions for unusual or suspicious activity.

• Investigate potential fraud involving:

o Debit/Credit Cards

o ACH Transactions

o Wire Transfers

o Check Fraud

o Account Takeover

o Identity Theft

o Digital Banking Fraud

• Validate customer activity using available tools and data sources.


Fraud Detection & Analysis

• Identify emerging fraud trends and patterns.

• Perform risk assessments on flagged accounts and transactions.

• Differentiate between genuine customer activity and fraudulent behavior.

• Apply predefined fraud rules, procedures, and controls.


Customer Verification

• Contact customers when necessary to verify suspicious transactions.

• Conduct authentication and identity verification procedures.

• Provide professional customer support while handling fraud-related inquiries.


Case Management

• Document investigation findings accurately in case management systems.

• Maintain detailed records of reviews, actions taken, and outcomes.

• Escalate high-risk or complex fraud cases to L2/L3 investigators or management.

• Meet established productivity and quality standards.


Compliance & Risk Management

• Ensure compliance with:

o Bank Secrecy Act (BSA)

o Anti-Money Laundering (AML) guidelines

o Financial institution policies

o Regulatory requirements

• Support internal audits and compliance reviews as needed.


Essential skills of the position:


• Knowledge of fraud detection tools and case management platforms.

• Experience with transaction monitoring systems

• Understanding of banking products such as Savings, Checking, Credit Cards, Loans, Digital Banking Services

• Familiarity with Microsoft Office Suite (Excel, Word, Outlook)

• Exposure to Fraud, AML, KYC, or Financial Crime Operations.

• Experience with banking systems and payment networks.

• Knowledge of NACHA, Visa, Mastercard, and ACH processes.

• Fraud-related certifications are an advantage:

CFE (Certified Fraud Examiner)

CAMS (Certified Anti-Money Laundering Specialist)