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Digital Customer Service Support Jobs (NOW HIRING)

ModSquad

Customer Service Support

$17.50 - $22.25/hr

... a Customer Support Mod Are you passionate about helping people and delivering exceptional service ... Access cutting-edge digital tools and training. ModSquad is an Equal Opportunity Employer. All ...

Baptcare

$38.56/hr

Customer Service Support Apply now Job no: 496378 Work type: Full Time Location: East, South Categories: In Home Care Customer Service Support Camberwell Hub | Maximum Term (12 Months) | Full Time | ...

MillerKnoll

Customer Service Support

San Francisco, CA · On-site

$26 - $29/hr

Customer Service Support Reports To: Customer Service Supervisor Position Summary: We are seeking a detail-oriented and proactive Customer Service Support professional to join our team. This role is ...

Omni Inclusive

Customer Service Support Lv1

Elizabethtown, PA · On-site

$15.25 - $19.50/hr

Customer Service Support The Customer Service Support 1 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established ...

Omni Inclusive

Customer Service Support Lv2

Olathe, KS · On-site

$16.50 - $21/hr

The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities ...

Foundever

$19/hr

Technical Customer Service Support Join our dynamic team at Foundever, where every interaction is ... leading and digital-first brands. Our innovative CX solutions, technology and expertise are ...

Lam Research

Customer Service Support 2

Fremont, CA · Hybrid

$18.50 - $23.75/hr

The impact you'll make Join Lam as a Customer Service Support professional, where you'll be a pivotal part of our commitment to delivering exceptional pre-sales and post-sales service. You'll support ...

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How much do digital customer service support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for digital customer service support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a digital customer service support representative?

A digital customer service support representative assists customers through online channels such as live chat, email, or social media. They handle inquiries, resolve issues, and provide information using communication tools and customer management software, often requiring good communication skills and familiarity with digital platforms.

What cities are hiring for Digital Customer Service Support jobs?

Cities with the most Digital Customer Service Support job openings:

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What are popular job titles related to Digital Customer Service Support jobs?

For Digital Customer Service Support jobs, the most frequently searched job titles are:

Digital Customer Service Representative

Grand Rapids, MI • On-site

Stenger & Stenger PC
See more jobs at Stenger & Stenger PCexternal

$15.25 - $21/hr

Full-time

Re-posted 19 days ago

Job description

About Us:
 Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

  • Hard Work
  • Innovation
  • Teamwork
  • Performance
  • Excellence 

Position Overview:

We are seeking a detail-oriented and professional Digital Customer Service Representative to monitor, review, and respond to incoming consumer emails. The ideal candidate will have strong written communication skills and the ability to follow legal and compliance guidelines when responding to inquiries related to outstanding accounts.

Key Responsibilities:

  • Regularly monitor and respond to a high volume of inbound emails promptly and professionally.
  • Ability to interpret detailed account information, including but not limited to: legal status of a case, financial information, and internal notes.
  • Deliver precise and clear information regarding settlement offers, payment arrangements, required documentation, and general inquiries.
  • Guarantee all written communication strictly adheres to federal and state law, internal firm policies, and all applicable legal standards.
  • Recognize and appropriately escalate complex cases, disputes, or issues requiring the attention of higher management or an attorney to ensure prompt and appropriate resolution.
  • Create and maintain detailed, accurate logs of all communications and actions taken.
  • Work closely with internal departments, including Legal/Attorney staff, Collections, Compliance, and Client Services, to obtain efficient resolutions.

Required Qualifications:

  • Optional: Associate or bachelor’s degree in communications, marketing, legal or a related field.
  • Previous experience in customer service, legal office, or related professional field is strongly preferred.
  • Demonstrate excellent written communication and professional customer service skills.
  • Strong attention to detail and proven ability to follow structured communication and compliance guidelines meticulously.
  • Proficiency in using computer systems, including comfort and familiarity with email platforms and CRM/case management software tools.
  • A consistent ability to maintain professionalism and exhibit empathy in all communications, particularly during challenging interactions.

Preferred Qualifications:

  • Experience working in a debt collection agency or a legal services environment.
  • Familiarity with compliance requirements and best practices related to consumer communications.
  • An understanding of Federal law related to debt collection.