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Diesel Service Writer Jobs in Minnesota (NOW HIRING)

Astleford International

Service Writer

Burnsville, MN · On-site

Service Writer Department: Service Reports To: Service Manager Overview The Service Writer is ... Basic understanding of automotive or diesel service operations preferred. * Ability to multitask ...

Hoglund Bus Co., Inc.

Service Writer

Willmar, MN · On-site

Service Writer North Central International is a full-service Navistar/International Truck dealer ... Manage diesel technicians, ensuring the right tech is on the right job every time * Schedule ...

North Central International

Service Writer

Willmar, MN · On-site

Service Writer North Central International is a full-service Navistar/International Truck dealer ... Manage diesel technicians, ensuring the right tech is on the right job every time * Schedule ...

Hoglund Bus Co., Inc.

Service Writer

Marshall, MN · On-site

Service Writer North Central International is a full-service Navistar/International Truck dealer ... Manage diesel technicians, ensuring the right tech is on the right job every time * Schedule ...

North Central International

Service Writer

Willmar, MN · On-site

Service Writer North Central International is a full-service Navistar/International Truck dealer ... Manage diesel technicians, ensuring the right tech is on the right job every time * Schedule ...

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All JobsDiesel Service Writer JobsDiesel Service Writer Jobs in Minnesota

Diesel Service Writer information

See Minnesota salary details

$11

$23

$41

How much do diesel service writer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for diesel service writer in Minnesota is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $27.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the diesel service writer position, and why are they important?

To thrive as a Diesel Service Writer, you need strong mechanical understanding of diesel engines, excellent organizational skills, and familiarity with service documentation processes. Experience with shop management software, repair order systems, and sometimes ASE certifications are common requirements. Outstanding customer service, attention to detail, and effective communication set top candidates apart. These skills are vital for accurately translating customer needs into work orders, ensuring clear communication between technicians and clients, and maintaining efficient shop operations.

What are typical daily responsibilities for a diesel service writer?

As a Diesel Service Writer, your day usually involves greeting customers, documenting their vehicle concerns, preparing detailed service orders, and coordinating with diesel technicians to schedule and track repairs. You'll update customers on repair progress, estimate costs, explain work performed, and handle invoicing and warranty paperwork. The role requires proactive communication, multitasking, and teamwork to ensure repair jobs run smoothly and customer satisfaction is high. You'll also manage records and may assist with parts ordering or inventory. This position serves as the key link between customers and the service department, ensuring everyone stays informed and services stay on schedule.

What qualifications do you need to be a diesel service writer?

A diesel service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of diesel engine systems and repair processes. Prior experience in automotive or diesel service, along with familiarity with diagnostic tools and customer service, is often preferred. Certifications such as ASE certification can enhance qualifications but are not always required.

What is a diesel service writer?

A Diesel Service Writer serves as the liaison between customers and the service department at a diesel repair shop or dealership. They schedule appointments, document customer concerns, prepare repair estimates, and communicate with technicians to ensure timely service. Additionally, they explain repairs, costs, and timelines to customers while maintaining service records. Strong communication, organizational, and customer service skills are essential for this role.

What are popular job titles related to Diesel Service Writer jobs in Minnesota? For Diesel Service Writer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Diesel Service Writer jobs in Minnesota look for? The top searched job categories for Diesel Service Writer jobs in Minnesota are:
Diesel Service Writer jobs near you
Infographic showing various Diesel Service Writer job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,479 per year, or $23.8 per hour.

Heavy-Duty Diesel Service Writer

Jerry's Towing

Saint Paul, MN • On-site

Full-time

Posted 10 days ago

Job description

Job Summary:
We are seeking an organized, technically minded Heavy-Duty Diesel Service Writer to
act as the primary liaison between our fleet customers, owner-operators, and our team
of diesel technicians. In this role, you will be responsible for translating customer
mechanical issues into actionable repair orders, scheduling routine maintenance, and
managing the administration of shop workflow. The ideal candidate possesses strong
customer service skills, a solid understanding of commercial truck components, and the
ability to thrive in a fast-paced industrial shop environment.
Key Duties and Responsibilities
Customer Service & Communication
? Greet customers and drivers promptly, gathering accurate vehicle, fleet, and
contact details.
? Listen to driver complaints and ask clarifying questions to pinpoint mechanical
symptoms.
? Provide regular updates to fleet managers and dispatchers regarding vehicle
status and return-to-service timelines.
? Explain complex diesel repairs, labor charges, and diagnostic results clearly to
non-technical clients.
Repair Order Management & Administration
? Open detailed repair orders (ROs) documenting vehicle mileage, engine hours,
and exact complaints.
? Develop accurate cost estimates for parts and labor, securing required approvals
before work begins.
? Review technician stories and notes to ensure all parts used and labor hours are
accurately logged.
? Process warranty claims and manufacturer recalls in strict accordance with OEM
guidelines.
? Finalize and invoice closed repair orders, handling payments and fleet account
documentation.
Shop Coordination
? Schedule preventative maintenance (PM), annual DOT inspections, and
emergency repairs to optimize shop flow.
? Coordinate with the parts department to ensure required components are
available for scheduled jobs.
? Prioritize incoming work based on fleet safety, "truck down" status, and
Qualifications and Requirements
? Education: High school diploma or equivalent required. An Associate degree in
Diesel Technology is a plus.
? Experience: Minimum of 2 years of experience in heavy-duty truck service writing,
parts, or service coordination.
? Technical Knowledge: Strong understanding of Class 7-8 trucks, diesel engines,
air brake systems, and heavy-duty drivetrains.
? Software Skills: Proficiency with Shop Management Software and OEM
diagnostic/warranty portals.
? Licensing: Valid Driver’s License required; a Commercial Driver’s License (CDL-A
or B) is highly preferred for moving commercial assets.


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