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Social Services Coordinator - Family
Department: Impact and Service Delivery
Reports to: Regional Associate Director

8 Diamonds Apartments

2028 W Norris Street

Philadelphia, PA 19121

Hours: (35 hrs/wk)

Schedule: 9am-5pm, Monday through Friday

Pay: $23.00-$25.00 per hour

***$500 Sign-On Bonus upon successful completion of 90 days of employment***

Job Summary: 

To facilitate services that will positively enhance the quality of life for affordable housing residents. Promotes an environment of cultural appreciation and a commitment to diversity and resident involvement to enhance a safe and positive living environment.

Provide basic case management services and coordinate programs/events aimed at promoting Better Tomorrows’ 5 core focus areas: Health, Wellness and Nutrition; Academic Support, Financial Literacy, Job Readiness, and Social and Community Engagement. 

Supervisory Responsibilities:

● None 

Duties/ Responsibilities: 

● Facilitate or coordinate the following programs, activities, and social services for children and adults utilizing community resources and agencies: 

o Out-of-School Time Programs (After-school & Summer Program) using BT curriculum or coordinate partnerships with community agencies to supplement program 

o Resident education programs focused on educational achievement and engagement 

o Job Readiness programs and financial literacy to promote economic stability and self-sufficiency including resume assistance, technical/computer skills programs, and financial budgeting/savings

o Health and wellness programs to promote physical and mental health and general well-being 

o Social Engagement events including but not limited to holiday and recreational events, and any other program focused on developing safe and strong communities 

o Additional programs and services based on community needs and compliance 

● Engage and develop community partnerships and/or volunteers to facilitate or support any required programming 

● Lead any on-site food distribution programs including food banks, hot meals, or any other food donations to ensure all residents have accessible food resources

● Create service goals and plans with residents and support residents to achieve those goals while monitoring progress, including conducting wellness checks 

● Develop and utilize resource files for making referrals for residents in need of specific services. Provide follow-up when referrals are made

● Daily use of data systems to track case management progress, demographic information, and monthly program attendance

● Publish and distribute monthly community newsletters and calendars to all residents door-to-door 

● Provide great customer service to partner property management company including assisting with helping residents comply with lease requirements 

● Follow Healthy Homes Program procedures to ensure resident compliance with housing inspections 

● Manage, track, and use site budget by following BT financial procedures ● Provide technical assistance to resident associations (if applicable)

● Attend mandatory training/conferences as required by site compliance. This may require overnight stays, but notice will be provided 

● Flexibility to occasionally work evenings and/or weekends to accommodate special events

 ● Perform other duties as assigned by Better Tomorrows’ manager. 

Required Skills/Abilities: 

● Proficiency in Google Workspace, Microsoft Office Suite, and general computer software

● Strong written and verbal communication skills 

● Project Planning Skills and Knowledge 

● Ability to work independently and manage priorities effectively

● Knowledge of ETO or similar database experience preferred

Education and Experience: 

● Minimum one (1) to three (3) years’ work experience in Social Services or related field 

● High School Diploma/GED required. Bachelor’s degree in Social Work, Education, or related field is preferred 

Physical Requirements: 

● Prolonged periods sitting at a desk and working on a computer 

● Must be able to lift up to 25 pounds at times  

Benefits:

• Comprehensive Health Coverage - Full medical, dental, and vision insurance for you and your dependents.
• Retirement Savings - A 401k plan with a company match to help you plan for your future.
• Generous paid time off - Fifteen (15 days) of vacation accrued annually, 5 sick days, 2 personal days, paid birthday, 13 paid holidays
• Employer-Paid Basic Life Insurance (1x annual salary - max $50k)
• Life Insurance and Disability Insurance