Job Summary:
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the technical front line for their customer base, blending customer-facing technical work with hands-on debugging and engineering to drive impact on customer outcomes.
Responsibilities:
• You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
• You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
• You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
• You submit high-quality engineering tickets with thorough context—or implement fixes directly when appropriate
• You own escalations end-to-end, maintaining clear communication and driving issues to resolution
• You identify patterns across support cases that reveal opportunities for product improvements
• You become fluent in how Blitzy’s agent-driven system works, enabling faster diagnosis over time
• You represent the voice of the customer in Engineering and Product discussions
• You produce clear documentation, workarounds, and recommended practices that prevent future issues
• You help establish the standards and processes that will scale our support function
• Primary technical contact for Enterprise and Pro users
• Investigation and diagnosis of platform issues
• End-to-end ownership of escalations
• Creation of workarounds and recommended practices
• Log analysis, trace analysis, and debugging
• Issue reproduction in local and staging environments
• Root cause identification across distributed systems
• Code-level debugging when needed
• Submission of detailed engineering tickets
• Direct implementation of fixes when appropriate
• Collaboration on reliability improvements and agent behavior tuning
• Representation of customer needs in product discussions
• Documentation creation and maintenance
• Pattern identification for proactive improvements
• Foundation-setting for support engineering as we scale
• Knowledge base development
Qualifications:
Required:
• 2–5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
• Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
• Comfortable reading and modifying code (Python or TypeScript strongly preferred)
• Excellent communication skills with both technical and non-technical audiences
• Ability to remain calm under pressure during escalations or complex customer situations
• Curiosity and resourcefulness in learning complex systems
• Excitement about onsite collaboration with engineering and product teams
Preferred:
• Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
• Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
• Experience with AI/ML systems or model-driven automation
• Contributions to open-source projects or internal tooling
• Background in customer-facing engineering roles
• Track record of translating customer feedback into product improvements
Company:
Blitzy is a Generative AI software platform that aims to automate custom software development. Founded in 2023, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.