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Developer Support Engineer Jobs in Chicago, IL (NOW HIRING)

Fictiv

Product Support Engineer

Schaumburg, IL

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Fictiv

Product Support Engineer

Schaumburg, IL · On-site

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Fictiv

Product Support Engineer

Chicago, IL · On-site

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

RWS Group

Full Stack Developer - Support

Chicago, IL · On-site

The candidate will be an experienced engineer with several years of experience in a similar role ... The successful candidate will work on support issues and when there is no support work, the ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$90K - $110K/yr

About the Role As Production Support Engineer, you will be part of a multi-tiered support team whose primary responsibilities include minimizing downtime and optimizing production uptime. You will be ...

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will minimize downtime and optimize production uptime, acting as the primary incident commander for high-severity outages and driving continuous improvement in support ...

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See Chicago, IL salary details

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$143.8K

How much do developer support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for developer support engineer in Chicago, IL is $142,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,300.00 and $142,300.00 per year, depending on experience, location, and employer.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.
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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Chicago, IL as of May 2026, with employment types broken down into 1% Locum Tenens, 27% Full Time, 71% Part Time, and 1% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $142,467 per year, or $68.5 per hour.
Product Support Engineer

Product Support Engineer

Fictiv

Schaumburg, IL

$64K - $90K/yr

Full-time

Posted 21 days ago

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI's strength in configurable components with Fictiv's digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.

Impact In This Role

The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company's system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.

What You'll Be Doing

Product Technical Support:

  • Monitor and respond to technical inquiries via Misumi's system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.
  • Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
  • Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests.
  • Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
  • Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
  • Review and update product pages on the company's e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer's catalogs.
  • Support product managers with technical and operational coordination as needed.
  • Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development.

Business Development Support:

  • Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers.
  • Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog.
  • Participate in trade shows to promote product offerings and represent the company.
  • Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events).
  • Assist product managers in developing and implementing new services to enhance business competitiveness.
Desired Traits
  • Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
  • Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus.
  • Strong verbal and written communication skills in English.
  • Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously.
  • Solid understanding of manufacturing processes and equipment.
  • Working knowledge of 3D CAD software and GD&T principles.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools.
  • Ability to quickly learn ERP systems and internal operational processes.
  • Experience with supporting e-commerce catalog management is preferred.
  • Experience working in an international or cross-cultural environment is a plus.

Salary Range: $64,000 to $90,000 per year, based upon experience

Interested in learning more? We look forward to hearing from you soon.

We're actively seeking teammates who:

  • Bring diverse perspectives and experience to our culture and company.
  • Excel at being part of a strong, empathetic team.
  • Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
  • Have an 'always learning' mindset that celebrates learning, not just wins.
  • Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.