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Developer Support Engineer Jobs in Chicago, IL (NOW HIRING)

Vizient

Development Support Engineer

Chicago, IL

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and ... Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting ...

Vizient, Inc

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and ... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and ...

Blackhornvc

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Vizient, Inc.

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

... DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and ... Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting ...

Formic

Product Support Engineer

Joliet, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

S&C

Sales Support Engineer

Chicago, IL · On-site

$73K - $97K/yr

As a Sales Support Engineer you'll be crucial in ensuring smooth operations and supporting our diverse team. As part of the Sales Operations organization, the Sales Support team members are the ...

TekWissen LLC

Java Support Engineer

Chicago, IL · On-site

Java Support Engineer Work Location: Chicago, IL 60604 Duration: 12+ Months Job Type: Contract Work Type: Onsite Summary: * We are seeking a highly skilled Java Support Engineer with 8+ years of ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Naperville, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Aurora, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Bolingbrook, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Blackhornvc

Product Support Engineer

Bolingbrook, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Forhyre

Desktop Support Engineer - L2

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

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Showing results 21-40

All JobsDeveloper Support Engineer JobsDeveloper Support Engineer Jobs in Chicago, IL

Developer Support Engineer information

See Chicago, IL salary details

$124.7K

$143.8K

How much do developer support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for developer support engineer in Chicago, IL is $142,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,300.00 and $142,300.00 per year, depending on experience, location, and employer.

What is a developer support engineer?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What does a developer support engineer do?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive as a developer support engineer?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

Can a developer support engineer become a developer?

A developer support engineer can transition to a developer role by gaining programming skills, such as proficiency in relevant languages and tools, and building experience through projects or certifications. Many support engineers leverage their technical knowledge and understanding of software to move into development positions.

What are the most commonly searched types of Developer Support Engineer jobs in Chicago, IL?

The most popular types of Developer Support Engineer jobs in Chicago, IL are:

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For Developer Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Developer Support Engineer jobs in Chicago, IL look for?

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Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Chicago, IL as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $142,467 per year, or $68.5 per hour.

Development Support Engineer

Chicago, IL

Vizient
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Vizientexternal

$77K - $135K/yr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.

  • Perform Tier 2 triage for production incidents and create evidence-based escalation summaries and handoffs for relevant engineering teams.

  • Develop and maintain runbooks, SOPs, known error articles, diagnostic checklists, and support documentation to improve operational processes.

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will provide technical triage, production diagnostics, and operational support across Vizient's core platforms and key business application domains. You will improve incident response effectiveness, restoration speed, escalation quality, stakeholder communication, Root Cause Analysis (RCA) follow-through, operational stability, and recurring incident reduction. You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose production issues, mature operational processes, and strengthen platform reliability across Vizient products.

Responsibilities:

  • Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
  • Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
  • Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
  • Perform Tier 2 triage for production incidents.
  • Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
  • Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
  • Develop and maintain runbooks, Standard Operating Procedures (SOPs), known error articles, diagnostic checklists, and support documentation.
  • Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives.
  • Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes.
  • Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.

Qualifications:

  • Relevant degree preferred.
  • 2 or more years of relevant experience required.
  • Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required.
  • Strong troubleshooting, SQL/data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills required.
  • Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting platforms, or data-driven systems required.
  • Strong verbal and written communication skills with the ability to communicate technical issues clearly to technical and non-technical audiences required.
  • Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights preferred.
  • Familiarity with ITSM/ITIL processes, Incident Management, Problem Management, Root Cause Analysis (RCA), corrective action preventative action, or known error management practices preferred.
  • Experience leveraging AI-assisted tools and technologies to improve operational support, incident diagnostics, troubleshooting efficiency, documentation generation, or workflow automation preferred.
  • Experience supporting healthcare technology, analytics platforms, enterprise SaaS platforms, or data-driven systems preferred.

#LIJB1

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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