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Developer Support Engineer Jobs in Chicago, IL (NOW HIRING)

SPX

Technical Support Engineer

Elk Grove Village, IL · On-site

Related Experience BA/BS degree in Engineering or related field * 5+ years of experience, preferably in fare collection or a related industry * Working experience with Windows based software support

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

Linde

Technical Support Engineer

Burr Ridge, IL · On-site

$90K - $132K/yr

Linde Inc. Technical Support Engineer Tonawanda, NY, or Burr Ridge, IL, United States req31094 What you will enjoy doing* * You will troubleshoot plant operational issues and deliver timely ...

TRG

Network Support Engineer

Niles, IL · On-site

... support escalations. REQUIREMENTS * Bachelors Degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent combination of education and experience. * 5+ ...

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Developer Support Engineer information

See Chicago, IL salary details

$124.6K

$143.7K

How much do developer support engineer jobs pay per year?

As of Jul 13, 2026, the average yearly pay for developer support engineer in Chicago, IL is $142,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,200.00 and $142,200.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

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Developer Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

SPX Technologies

Elk Grove Village, IL • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
SPX Technologies is a global company that builds innovative solutions for a safer and sustainable world. They are seeking a Technical Support Engineer to manage technical inquiries, perform system reviews, and oversee software installations while ensuring client satisfaction and project completion.
Responsibilities:
• Provide Level 2 and Level 3 Technical Support on software and hardware issues.
• Serve as a product expert, being able to solve complex product and system issues.
• Provide expert product knowledge across our product lines.
• Troubleshoot fare collection systems and networks over the phone and at client sites.
• Utilize Jira, SAP or other tools to view requests for scheduling.
• Provide product training.
• Understand customer goals.
• Identify consequences of various solutions.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met.
• Solicit and analyse customer feedback for product performance and value.
• Handle customer issues promptly and escalate issues as necessary.
• Provide clients with an overview of installation activities and assist them with training and support.
• Configure and test fare collection systems and networks. Review technical specifications.
• Assist in the development of sales and marketing information.
• Complete special projects as directed by management.
• Some travel may be required for Technical Support activities (: 10%).
• Training activities will require more travel (:15%).
Qualifications:
Required:
• BA/BS degree in Engineering or related field
• 5+ years of experience, preferably in fare collection or a related industry
• Working experience with Windows based software support
• Experience with networking
• Good communication skills and ability to train customers on troubleshooting and diagnosing hardware issues
• Strong skills in debugging, problem solving and documenting technical analysis
• Knowledge of Jira, Salesforce and Microsoft Office Suite
• AWS certification and experience in AWS applications support
• Expertise in Embedded C, SSIS, DB2 and SQL server
• Experience in VMWare, Azure or Hyper-V
• Experience in Mobile App support on Android and iOS
• Experience in Linux, UNIX Shell Scripting, Java, HTML, XML and CSS
Preferred:
• Excellent written and verbal communication skills
• A common sense understanding to carry out instructions provided in written, oral or diagram form
• Attention to detail and accuracy
• Adaptability and flexibility
• Analytical skills
• Mechanical aptitude and ability to work collaboratively with engineering team
• Strong negotiation skills and ability to work with people at all levels inside and outside the organization
• Ability to write reports, business correspondence and procedures, along with being able to effectively present information to managers, clients, customers and the general public
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists
• Ability to build customer loyalty
• Ability to improve work standards
• Ability to provide continuous improvement
• Ability to initiate action
• Ability to adapt
• Ability to contribute to team success
• Ability to manage work (including time management)
• Ability to communicate effectively
• Ability to cross-sell and make recommendations to improve client solutions
Company:
ABOUT SPX SPX Technologies is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC and detection and measurement markets. Founded in 1912, the company is headquartered in Charlotte, North Carolina, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

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