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Developer Support Engineer Jobs in Chicago, IL (NOW HIRING)

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

As a Production Support Engineer, you will minimize downtime and optimize production uptime, acting as the primary incident commander for high-severity outages and driving continuous improvement in ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Adyen

Product Support Engineer

Chicago, IL

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

iManage

Platform Support Engineer

Chicago, IL · On-site

Being an Platform Support Engineer at iManage Means... You're a data-driven problem solver with experience triaging issues at scale. You excel at breaking down complex technical problems and ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related ...

Quanta Search

Trade Support Engineer

Wheeling, IL · On-site

The Trade Support Engineer (TSE) works closely with production trading desks to maximize the efficiency of the team's trading tools and software. In this role you will both proactively and reactively ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

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Developer Support Engineer information

See Chicago, IL salary details

$124.7K

$143.8K

How much do developer support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for developer support engineer in Chicago, IL is $142,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,300.00 and $142,300.00 per year, depending on experience, location, and employer.

What is a Developer Support Engineer job?

A Developer Support Engineer is responsible for assisting developers who use a company's software, APIs, or platform. They troubleshoot technical issues, provide guidance on best practices, and collaborate with internal teams to improve documentation and product functionality. This role requires strong problem-solving skills, coding knowledge, and excellent communication to bridge the gap between developers and the engineering team.

What are the key skills and qualifications needed to thrive in the Developer Support Engineer position, and why are they important?

To thrive as a Developer Support Engineer, you need strong programming knowledge, troubleshooting ability, and a solid grasp of software development fundamentals, often supported by a bachelor's degree in computer science or a related field. Familiarity with debugging tools, ticketing systems like Jira or Zendesk, APIs, and occasionally certifications such as AWS Certified Developer can be beneficial. Excellent communication, patience, and a customer-centric mindset set top candidates apart, enabling them to mediate effectively between engineering and end-users. These skills and qualities are crucial for diagnosing technical issues efficiently, ensuring high customer satisfaction, and bridging the gap between development teams and clients.

What does a typical day look like for a Developer Support Engineer?

A typical day for a Developer Support Engineer involves diagnosing and resolving technical issues reported by developers, reviewing support tickets, and collaborating with internal engineering teams to troubleshoot complex problems. You may also create and maintain documentation, provide guidance on API integration, and help developers optimize their use of the company's products. The role is highly collaborative, requiring regular communication with both external developer clients and internal product teams. You'll often need to prioritize and manage multiple requests simultaneously, making adaptability and strong organizational skills important for success.
More about Developer Support Engineer jobs
What are the most commonly searched types of Developer Support Engineer jobs in Chicago, IL? The most popular types of Developer Support Engineer jobs in Chicago, IL are:
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What job categories do people searching Developer Support Engineer jobs in Chicago, IL look for? The top searched job categories for Developer Support Engineer jobs in Chicago, IL are:
Developer Support Engineer jobs near you
Infographic showing various Developer Support Engineer job openings in Chicago, IL as of May 2026, with employment types broken down into 1% Locum Tenens, 27% Full Time, 71% Part Time, and 1% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $142,467 per year, or $68.5 per hour.

Google Workspace Support Engineer

Ontrac Solutions

Chicago, IL • On-site

$60 - $80/hr

Full-time

Posted 2 days ago

Job description

Innovate. Create. Elevate.

At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.

About the Role

Ontrac Solutions is hiring a Mid-Level Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will be a customer-facing support engineer responsible for troubleshooting Google Workspace issues, guiding customers on configuration and best practices, and contributing to a high-performing support operation through strong ticket discipline and knowledge sharing.

This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.

What You'll Do (Responsibilities)
  • Troubleshoot and resolve Google Workspace customer issues to a satisfactory outcome, escalating appropriately when needed.
  • Guide customers on best practices for setup/configuration to achieve desired outcomes.
  • Assist with analyzing legacy practices/data and supporting configuration in new environments.
  • Participate in customer reviews prior to release to confirm acceptance of data/configuration (with senior support as needed).
  • Maintain accurate activity records and provide timely ticket updates for reporting and (where applicable) billing.
  • Contribute to knowledge articles and support processes (including incident management workflow improvements in tools like ServiceNow).
  • Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and crisp handoffs.
  • Deliver a professional, consultative support experience in customer interactions and written communications.
Required Credentials (Must-Have)
  • Associate Google Workspace Administrator Certification (required).
  • ChromeOS and Okta certifications expected to be completed within the first 90 days.
Required Qualifications
  • 24+ years supporting Google Workspace in a production support environment (or equivalent MSP/partner experience).
  • Comfortable with rotational and weekend shifts and participating in on-call.
  • Working knowledge of core Google Workspace administration, including:
    • Admin Console user/group management, org units, policies
    • Gmail troubleshooting (routing basics, deliverability concepts, SPF/DKIM/DMARC fundamentals)
    • Drive/Shared Drives permissions and sharing controls
    • Calendar troubleshooting and resource/calendar permissions
  • Working knowledge of Device Management and ChromeOS Management (baseline troubleshooting, enrollment, policy application, common user/device issues).
  • Basic-to-intermediate familiarity with GCDS (ability to support common sync issues and escalate complex cases).
  • Strong ticketing discipline and incident management fundamentals; experience with ServiceNow and/or JIRA (or similar).
  • Strong written/verbal communication with the ability to explain technical issues clearly to admins and business stakeholders.
  • Strong analytical skills and ability to manage multiple tickets and priorities in a deadline-driven environment.
Nice-to-Have (Helpful Qualifications)
  • Familiarity with Google Voice (basic provisioning/troubleshooting).
  • Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).
  • Familiarity with AODocs.
  • Scripting basics (Google Apps Script, Python, JavaScript) for troubleshooting, automation, or log analysis.
  • Understanding of best practices and reference architectures for Google Workspace deployments.
Working Model, Travel, and Expectations
  • Environment: 24x7 global support organization with rotational schedules.
  • Customer-facing time: approximately 50%.
  • Travel: approximately 10% to customer sites, conferences, and related events.
  • Onboarding: first-week orientation plus structured 90-day onboarding with progressive ownership of queues/escalations.
How Success Is Measured

Success is defined by consistent ticket outcomes, customer feedback at close, strong documentation habits, and collaboration across support and engineering teams. You'll demonstrate growth by increasing the complexity of issues you own end-to-end, improving time-to-resolution, and contributing to repeatable support playbooks and knowledge articles.