Developer Relations Manager Jobs in Bethlehem, PA

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

We are seeking a Forward Deployed Software Engineer (FDE) embeds directly with customers to implement, customize, and operationalize complex software, acting as a bridge between engineering and customer success by solving specific problems, unblocking integrations, and feeding insights back to product teams, blending technical skills with customer empathy and often involving travel to client sites. They adapt core products to unique needs, accelerating adoption and delivering value in real-world environments

You will act as the senior technical lead for customizing and extending our embedded platform—owning integrations, APIdriven experiences, applicationlayer enhancements, and customer solution delivery.
This role includes hands-on development work across Python, React, AWS, and Django, as well as direct collaboration with customers, partners, and indirect channel teams to ensure successful adoption of our platform

Customer Collaboration & Developer Relations

• Serve as the primary technical interface for customers, partners, and indirect channel teams.
• Host technical discussions, requirementgathering sessions, and architecture reviews directly with customers.
• Provide developer support, guidance, and best practices for integration and implementation.
• Represent the embedded team in developerfacing demos, product enablement, and partner technical workshops.
• Translate customer needs into actionable engineering tasks, ensuring platform capabilities align with business goals.

Platform Customization & Embedded Engineering

• Lead the design and implementation of custom features, enhancements, and integrations across our platform.
• Develop applicationlayer components and service extensions using Python, Django, and RESTbased APIs.
• Build and integrate customerfacing portal/UI components in React.
• Leverage AWS services to build scalable, cloud-backed integrations.

Architecture, API & Systems Integration

• Own the documentation and development of APIs, SDKs, and interface design documents (IDDs).
• Ensure seamless integration between ondevice components, microservices, and customer systems.

Technical Troubleshooting & Tier3 Support

• Diagnose and resolve complex issues.
• Provide seniorlevel technical escalation support for customers and internal teams.
• Lead rootcause analysis and drive longterm corrective improvements across the platform.

Project Delivery & Leadership

• Lead customerspecific development initiatives from ideation through deployment.
• Own timelines, deliverables, and technical direction for customization projects.
• Mentor junior engineers and influence crossteam engineering best practices.

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
• Bachelor's Degree in Computer related discipline or equivalent work experience
• 7 years of experience in Related field or the equivalent combination of education and experience.
• Expertise in Python, with experience building backend services or integration layers (Django strongly preferred).
• Proficiency in React for developing customerfacing interfaces or partner tools.
• Experience with AWS (Lambda, API Gateway, S3, CloudWatch, IAM, or related services).
• Strong experience with embedded systems development.
• Experience with API design, interface documentation, and integration workflows.
• Excellent communication skills with the ability to convey complex technical concepts to diverse audiences, including customers and indirect channel partners.
• Proven success in customer-facing engineering, developer support, or solutions engineering roles.
Education:UNAVAILABLEEmployment Type: FULL_TIME