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Desktop Support Jobs in Wheat Ridge, CO (NOW HIRING)

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: • Provide exceptional end user support ...

Quantix

Desktop Technician (Deployment)

Lakewood, CO

$20.25 - $25.75/hr

Required Skills: 1) Windows-based desktop support. 2) Microsoft Deployment Toolkit (MDT). 3) Desktop imaging. Desired Skills: 1) System Center Configuration Manager (SCCM). 2) Windows Deployment ...

Quantix

Desktop Technician

Denver, CO

$20.75 - $26.50/hr

This position will participate on a two person team responsible for supporting desktop systems, including applications, hardware, mobile devices and peripherals. This position will be setting up user ...

Quantix

Desktop Technician

Denver, CO

$20.75 - $26.50/hr

This position will participate on a five person team responsible for supporting desktop systems, including applications, hardware, mobile devices and peripherals. This position will be setting up ...

Ask IT consulting

Helpdesk /desktop Support -1

Denver, CO · On-site

$20.50 - $27.75/hr

... support. Experience with helpdesk tickets involving the following is preferred (not all is required however) * Hardware: laptops, desktops, printers * Spiceworks or other helpdesk software

RCG Inc

Desktop/Endpoint Administrator

Boulder, CO · On-site

Configure, deploy, maintain, and support Windows laptops and desktops, macOS devices, mobile devices, printers, peripherals, and other endpoint equipment. * Deploy and manage applications using ...

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Desktop Support information

See Wheat Ridge, CO salary details

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How much do desktop support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desktop support in Wheat Ridge, CO is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $26.30 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

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For Desktop Support jobs in Wheat Ridge, CO, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Wheat Ridge, CO look for?

The top searched job categories for Desktop Support jobs in Wheat Ridge, CO are:

What cities near Wheat Ridge, CO are hiring for Desktop Support jobs?

Cities near Wheat Ridge, CO with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Wheat Ridge, CO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 18% Part Time, 4% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,762 per year, or $24.4 per hour.

L2 Desktop Support Engineer

Denver, CO • On-site

ACI Infotech
IT Services • 11 - 50 employees
Learn more about ACI Infotechexternal

Full-time

Re-posted 23 days ago

Job description

Role: L2 Desktop Support Engineer
Duration: FULL TIME ( WITH CLIENT)
Location: Denver, CO
Mode: 100% On-Site ( Mon - Friday)
Primary Responsibilities Will Include:
• Provide exceptional end user support at the desktop level
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Coordinate end user IT equipment moves, installations and replacements
• Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software
• Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas
• Work both independently and in a collaborative manner to address each user's needs
• Deliver work based on industry and company best practices
• Responsible for adhering to and meeting IT audit requirements
• Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences
• Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners
• Support multiple conference rooms and conference technologies
• Weekly meetings with the IT Engineer team and Director of IT
• Involvement in planning future computing needs and capacity planning
• IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication
• Oversee equipment inventory.
• Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex.
• Change request management
Job Requirements, Skills, Education and Experience:
• 4 -year college degree required
• At least five years of recent hands-on work experience in the IT industry providing end user technology support
• Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite
• Able to support hardware: desktops, phones, printers, and software applications. Experience with provisioning, deploying, recovering, and inventorying end user equipment
• Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences
• Comfortable working hands-on while interacting with end users at all levels of the organization
• Familiar with onboarding, transfers, offboarding, access and identity management
• A history of working in a fast-moving IT environment handling multiple, competing priorities • Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge
• Thrive independently and as part of a team
• Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor
• From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds)
• CompTIA A+ certifications as a plus

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