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Entry Level It Help Desk Jobs in Wheat Ridge, CO

IMA Financial Group

IT Help Desk Technician I

Denver, CO · On-site

$40K - $55K/yr

... Help Desk ticketing system REQUIRED EXPERIENCE AND SKILLS include but are not limited to: * Preferred: Associate degree * Required: 2-3 years' equivalent work experience in computer technology ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Wheat Ridge, CO

Entry Level It Help Desk information

See Wheat Ridge, CO salary details

$13

$24

$36

How much do entry level it help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level it help desk in Wheat Ridge, CO is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What job categories do people searching Entry Level It Help Desk jobs in Wheat Ridge, CO look for?

The top searched job categories for Entry Level It Help Desk jobs in Wheat Ridge, CO are:

What cities near Wheat Ridge, CO are hiring for Entry Level It Help Desk jobs?

Cities near Wheat Ridge, CO with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Wheat Ridge, CO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $51,174 per year, or $24.6 per hour.

IT Help Desk Analyst - Tier 1

Denver, CO • On-site

Millennium Hotels and Resorts
201 - 500 employees
Learn more about Millennium Hotels and Resortsexternal

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Millennium Hotels & Resorts - Corporate
Location: Onsite - Denver Tech, Colorado (5 Days in the Office)
Hourly - $22.00 - $25.00
Join the Team at Millennium Hotels & Resorts
At Millennium Hotels & Resorts, we are driven by a commitment to excellence, innovation, and delivering exceptional hospitality experiences across a global portfolio. Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success.
About Corporate Operations
Our corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio.
This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.
At Millennium, we are guided by our core values:
  • Passion for Hospitality - Delivering meaningful and memorable guest experiences
  • Entrepreneurial Spirit - Taking ownership and acting with agility
  • Innovation - Continuously improving how we operate and serve
  • Progressive & Solutions-Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.
About the Role
As our IT Help Desk Analyst - Tier 1, you will play an integral role in providing timely, reliable technical support to our employees while contributing to a collaborative and service-focused IT team environment.
This role is ideal for someone who brings a passion for helping others, strong problem-solving skills, attention to detail, and a commitment to continuous improvement and results.
Your Impact - Frontline / Tier 1
You are a key point of contact for employees needing technical assistance. Your responsiveness, technical knowledge, and service mindset will help ensure employees have the tools, access, and support they need to work effectively. You will troubleshoot issues, resolve common technical problems, and escalate more complex matters while providing a positive support experience.
What You'll Be Doing
Technical Support & Troubleshooting
  • Provide first-level technical support to employees by phone, email, chat, or in person
  • Diagnose and resolve common hardware, software, network, and system issues
  • Troubleshoot computers, monitors, printers, mobile devices, applications, and peripheral equipment
  • Assist employees with password resets, account access, software issues, and basic connectivity problems
  • Escalate complex or unresolved issues to Tier 2, Tier 3, or the appropriate IT resource
Service & User Experience
  • Deliver responsive, professional, and customer-focused technical support
  • Communicate technical information clearly to users with varying levels of technical knowledge
  • Follow up on open issues to ensure timely resolution and a positive user experience
  • Anticipate user needs and approach problems with a solutions-first mindset
  • Maintain a professional and helpful attitude in a fast-paced environment
Ticket Management & Documentation
  • Accurately log, prioritize, track, and resolve help desk tickets
  • Document troubleshooting steps, resolutions, and relevant technical information
  • Maintain accurate records of hardware, software, user accounts, and support activities
  • Meet established response and resolution timeframes
  • Identify recurring issues and communicate trends or potential improvements to IT leadership
Systems & Access Support
  • Assist with employee onboarding and offboarding by supporting account setup, equipment, and access needs
  • Support user access to company systems, applications, and technology resources
  • Assist with the deployment, configuration, and maintenance of IT equipment
  • Follow established procedures for user permissions, security, and access management
  • Support IT projects, system upgrades, and technology initiatives as assigned
Team Collaboration
  • Work collaboratively with IT and other departments to resolve technical issues
  • Communicate effectively with employees, managers, vendors, and IT team members
  • Share knowledge and contribute to a positive, solutions-oriented team environment
  • Support a culture of respect, accountability, and continuous improvement
  • Assist with developing and maintaining helpful technical resources and knowledge articles
Security, Compliance & Standards
  • Follow all company IT policies, security standards, and procedures
  • Protect confidential company and employee information
  • Follow cybersecurity best practices and report suspected security incidents promptly
  • Maintain accuracy in technical documentation, ticketing, and asset records
  • Uphold a culture of accountability, security, and operational excellence

Requirements
Education & Experience
    • High school diploma or equivalent required
    • Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field preferred
    • Experience in customer service, hospitality, retail, or another service-oriented environment is preferred
    • CompTIA A+, Google IT Support, or other entry-level IT certification is a plus, but not required

Technical Skills
    • Basic understanding of computers, hardware, software, and networking concepts
    • Familiarity with Windows operating systems and common business applications
    • Ability to troubleshoot basic technical issues and identify when escalation is needed
    • Comfortable learning new software, systems, and technology
    • Basic understanding of password management, user accounts, and access permissions
    • Ability to accurately document issues, troubleshooting steps, and resolutions in a ticketing system

Communication & Problem-Solving
    • Strong customer service and communication skills
    • Ability to explain technical information clearly to non-technical users
    • Strong problem-solving and critical-thinking skills
    • Patient, professional, and approachable when assisting users with technical issues
    • Strong attention to detail and organizational skills
    • Ability to prioritize multiple requests and manage competing deadlines
    • Demonstrates curiosity and a willingness to learn and develop technical skills

Hospitality & Team Mindset
    • Passion for providing excellent internal customer service
    • Comfortable working in a fast-paced, hospitality-driven environment
    • Demonstrates ownership and follows through on assigned tasks
    • Works collaboratively with team members and other departments
    • Maintains a positive, solutions-oriented attitude
    • Demonstrates professionalism, reliability, and accountability

Physical & Work Requirements
    • Ability to work at a computer for extended periods
    • Ability to occasionally lift, move, or set up standard IT equipment such as computers, monitors, and printers
    • Flexibility to support occasional after-hours, weekend, or holiday IT needs as business requirements dictate

Benefits
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
  • Medical, Dental & Vision Insurance
  • Company-paid Life and AD&D Insurance
  • Short-Term and Long-Term Disability Coverage
  • 401(k) Retirement Plan with Company Match (where applicable)
  • Paid Time Off & Paid Holidays
  • Hotel Room Discounts across our global portfolio
  • Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us
At Millennium Hotels & Resorts, you're not just taking a job-you're joining a team passionate about hospitality, growth, and creating memorable experiences.
Whether you're behind the scenes or on the front line, your work makes an impact. If you're ready to learn, grow, and be part of something meaningful, we'd love to meet you.

Apply