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Desktop Support Jobs in Novi, MI (NOW HIRING)

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

Job Summary: The Desktop Support Technician II will primarily provide onsite technical support at all Wayne Health locations. Under limited supervision, responsibilities include: installing ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

  • Medical

  • Retirement

We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

  • Medical

  • Retirement

We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in ...

CONNECTION

IT Specialist/Desktop Support

Detroit, MI · On-site

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

TEKsystems

IT Desktop Support Technician

Ann Arbor, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician - 3-4 week Contract - WWZT

Dearborn, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

Desktop Support Technician 100% onsite 6 week engagement * 8-5 Monday-Friday, no on call * Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the ...

New

Connection

IT Specialist/Desktop Support

Detroit, MI · On-site

$39/hr

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

UBX Cloud

Level 1 IT Support Technician

Madison Heights, MI · On-site

$36K - $40K/yr

  • PTO

This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues. The technician will work closely with senior engineers and receive ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using local, open directory and active directory. Migration of user data from system to system. Imaging ...

Detroit IT

Apple Support Specialist

Troy, MI · On-site

... desktop support for OSX clients 10.4 to to 10.9. • User account setup using local, open directory and active directory. • Migration of user data from system to system. • Imaging of Mac's using ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Novi, MI

Desktop Support information

See Novi, MI salary details

$13

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How much do desktop support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support in Novi, MI is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Novi, MI?

The most popular types of Desktop Support jobs in Novi, MI are:

What job categories do people searching Desktop Support jobs in Novi, MI look for?

The top searched job categories for Desktop Support jobs in Novi, MI are:

What cities near Novi, MI are hiring for Desktop Support jobs?

Cities near Novi, MI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Novi, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,814 per year, or $21.5 per hour.

Desktop Support Technician II

University Physician Group

Detroit, MI • On-site

$20 - $25.50/hr

Full-time

Posted 21 days ago

Job description

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:The Desktop Support Technician II will primarily provide onsite technical support at all Wayne Health locations. Under limited supervision, responsibilities include: installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.Job Description:

Essential Duties and Responsibilities:

  • Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Perform account management functions including, but not limited to, unlocking user accounts, re-enabling computer accounts, password resets, and user identity verification.
  • Maintain strict privacy policies, following HIPAA regulations.
  • Demonstrates good follow up and follow through skills to ensure that all break/fix and project assignments are completed timely and in a quality fashion
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Assist in the development of technical support and procedural documentation.
  • Receive and respond to incoming calls, tickets, regarding desktop, phone, and printer problems.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Act as resource for Level I Technicians.
  • Other duties as assigned.

Skills and Abilities:

  • Knowledge of computing functions for Windows-based PCs; basic knowledge of Mac computers.
  • Knowledge of basic software packages, such as Microsoft Office products, Adobe products.
  • Intermediate TCP/IP networking knowledge and troubleshooting skills.
  • Ability to work with people of varied technological skills.
  • Ability to design and develop basic technology-based instructional training materials.
  • Ability to understand instructional and technical processes, products or concepts, and communicate them effectively to a non-technical audience.
  • Ability to understand and apply general policies and procedures.
  • Ability to work productively on several projects simultaneously.
  • Ability to maintain confidentiality.
  • Ability to use rigorous logic and methods to solve technical problems with effective solutions.
  • Ability to demonstrate effective communication skills in both written and verbal formats.
  • Possess strong interpersonal skills and commitment to customer satisfaction.
  • Ability to work and communicate with various vendors for a number of different medical devices and software programs.
  • Ability to perform under general supervision.
  • Must possess a valid driver's license and be willing to use your personal vehicle to travel to the supported clinics. (Mileage will be reimbursed)

Education, Licensure/Certification, and Training:

  • H.S. Diploma/GED is required
  • 3+ years of field support experience is required

Knowledge & Experience

  • Excellent knowledge of PC and desktop hardware.
  • Excellent knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation and OEM guides.

Safety Requirements:

  • Compliance with Department Health and Safety policies and procedures.

Working Conditions/Schedule:

  • 40-hour work week, hours and days to be determined by the business needs of the department.Additional hours may be required.
  • On-Call rotation for respond to after-hours tickets.

Wayne Health is an EEO/AA/Veteran/Disability Employer

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