ZipRecruiter

Log In

1

Desktop Support Jobs in Homestead, FL (NOW HIRING)

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Re-installing desktops and laptops as needed * Installing, configuring, and repairing desktop and ... Preferred Experience 3 Years of IT Technical Support (Candidates that do not have at least 1 year ...

Stefanini Group

Deskside Technician II

Miami, FL · On-site

$19.25 - $24.75/hr

Supporting IT equipment in a large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC ...

Stefanini Group

Deskside Technician II

Miami, FL · On-site

$19.25 - $24.75/hr

Supporting IT equipment in a large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC ...

Stefanini Group

Deskside Technician II

Miami, FL · On-site

$19.25 - $24.75/hr

Supporting IT equipment in a large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC ...

Inserso

Network Support Technician

Miami, FL · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. * General ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Homestead, FL

Desktop Support information

See Homestead, FL salary details

$12

$21

$30

How much do desktop support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support in Homestead, FL is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Homestead, FL look for? The top searched job categories for Desktop Support jobs in Homestead, FL are:
What cities near Homestead, FL are hiring for Desktop Support jobs? Cities near Homestead, FL with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Homestead, FL as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,882 per year, or $21.1 per hour.

Technical Support Specialist - Level II

Invizio

Miami, FL • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Description of Position
This is a full-time IT Technical Support position. Candidates are expected to have intimate familiarity and be comfortable supporting clients with current business technology solutions.
About Invizio
At Invizio we are dedicated to helping businesses maximize their use of technology. We strive to empower our clients in their missions by applying our knowledge and expertise to a wide range of technologies.
We were founded in 2008 with a vision to serve small and mid-sized businesses and organizations as their single point of contact for all things technology, we serve clients in a variety of industries as a trusted partner, advisor and advocate.
Requirements
  • Candidates who do not fulfill these requirements will not be considered. This position has a few non-negotiable requirements, they include:
  • Candidates must have at least 3 years of relevant IT Support and IT System Management experience.
  • Candidates must have excellent written and verbal business and technical communication skills and interpersonal skills (This will be verified by a series of tests).
  • Candidates must be located in South Florida's, Miami-Dade or Broward Counties

Responsibilities
The candidate will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools provided by Invizio and onsite as needed. Responsibilities will also include but are not limited to:
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Providing detailed documentation of help desk support
  • Configuring, and troubleshooting desktop hardware and peripherals
  • Installing, configuring, and troubleshooting Windows 10 & 11 and desktop applications
  • Re-installing desktops and laptops as needed
  • Installing, configuring, and repairing desktop and network printers
  • Assisting with security-related updates or patches
  • Creating and update help desk documents
  • Developing user training and instructional materials as needed
  • Performing other duties as assigned
  • Candidate will also provide intermediate to advanced network and server troubleshooting including:
    • Network connectivity diagnostics and repair
    • Server configuration
    • Server alert monitoring and troubleshooting
    • Server configuration, deployments and migrations

Qualification
  • Strong customer service orientation is a must. Candidates must be comfortable interacting with end users both over the phone and in person.
  • Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
  • Ability to quickly learn new systems and software applications.
  • Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals

Candidates must have a practical understanding of and ability to configure and troubleshoot:
  • Desktop Operating Systems: Microsoft Windows, Apple Mac OS
  • Server Operating Systems: Microsoft Windows Server, Mac OS Server, Linux
  • Applications: Desktop Productivity eg. Microsoft Office, Adobe Acrobat etc.
  • Server Applications: eg. Microsoft Exchange, SQL Server.
  • Security: eg. Anti-virus/Anti-malware, Encryption
  • Cloud Productivity: eg. Microsoft 365, Google Workplace, Dropbox etc.
  • Unified Communications: On-premises & hosted VoIP PBX, Handsets etc.
  • Network Technology: Physical cabling, routers, firewalls, switches, wireless access points, etc.
  • Hardware: Desktops, Laptops, Servers, Printers etc.

Additional Requirements
You must also have...
• A quiet distraction-free working environment
• A reliable high-speed Internet connection
• A smartphone (iOS or Android) for security authentication
• Reliable transportation
A Typical Day
As a Technical Support Specialist with Invizio, a typical day will start with you reviewing the tickets that you are assigned and following up with clients. A few days a week you will have a morning call with the Service Delivery team to discuss open tickets. You will also communicate with your teammates regarding ongoing projects and work with clients to help resolve issues. You may need to visit a client location to deliver and set up a laptop or deploy a server or firewall. During deployments you will note all relevant system and configuration information and add it to the client documentation system. While working with clients you will track your time in our ticketing system and make sure all tickets are always kept up to date with current status and "next to do" items. You will find yourself doing research or collaborating with your teammates regularly via chat, video or calls.
Preferred Experience
3 Years of IT Technical Support (Candidates that do not have at least 1 year of experience will not be considered).
Previous experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.)
Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
Candidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred.
Benefits
Invizio Team Members enjoy the following benefits:
  • A human-first approach to Paid-Time-Off
  • Paid US holidays
  • Dental, Life and Vision Insurance
  • Access to 401(k) retirement plan
  • Subsidized Health Insurance

Apply